We’re excited to share AppFolio Investment Manager has once again placed #1 in the G2 Grid Report for Real Estate Investment Management in the G2 Spring 2023 Grid Report for Real Estate Investment Management.
G2 is a software marketplace that helps buyers make decisions based on peer reviews. The Spring Grid Report leverages a combination of metrics including customer satisfaction, market presence, and more to determine how providers across the investment management software space are ranked in the market.
This announcement is particularly special as it comes on the heels of AppFolio Investment Manager also placing #1 in the G2 Winter 2022 and Fall 2022 Grid Report for Real Estate Investment Management.
Being able to consistently provide best-in-class software and support to the real estate investment management space is our top priority, and we are honored to receive this recognition.
Our dedicated focus to our Core Value :“Listening to Customers is in Our DNA” has allowed us to build strong relationships with our customers and build a product experience that best serves their needs.
When receiving recognition from the market, we always like to take a moment to celebrate our team’s work and highlight a few ways we drive a best-in-class partnership with our customers:
Providing dedicated and responsive representatives
We believe our software should feel like an extension of our customers’ teams, and each AppFolio Investment Manager customer partners with a dedicated customer success representative that helps them leverage the software to achieve their goals. This provides a consistent and reliable touchpoint for our customers so they can be empowered to thrive with our team by their side.
Innovating on our customers’ behalf
We partner closely with our customers to understand their distinct needs so that we can continually innovate to create better ways to solve their problems. This has resulted in a product that is both easy to use and solves their business challenges. In some cases, we have delivered newly requested features in a matter of days.
Crafting a seamless onboarding experience
When a new customer signs up for our software, we’re excited to get them up and running as soon as possible. We’ve designed an industry-leading onboarding experience that gets customers fully up and running on AppFolio Investment Manager in a matter of weeks.
Celebrating our customers with events
We celebrate our customers with our famous annual AppFolio Customer Conference. This is a 3-day event in the Fall and is open to all AppFolio customers, giving them the opportunity to learn more about the industry, discover new ways to use our products, and connect with one another as well as with our teams.
We also love to collaborate with our customers to help grow their business’s brand in the market. We will regularly sponsor customers to attend industry events and trade shows, co-create content that showcases their success, and help promote any podcasts, books, or other projects they may be working on.
“The best part has been having the AppFolio team’s support and how much personal attention I am getting. Makes a huge difference.” – Brooks Baskin, 2B Living
Partnering with our customers and helping them achieve their goals is our ultimate reward at AppFolio Investment Manager, and recognition by the industry is a nice reminder to celebrate our work. Thank you to the team at G2 for recognizing the AppFolio Investment Manager team.