Thursday, November 20th | 11 AM PT / 2 PM ET | Virtual
Thursday, November 20th | 11 AM PT / 2 PM ET | Virtual
Moving is one of the biggest life changes your residents go through. Having a well-managed resident journey, especially during onboarding, becomes critical for satisfaction and retention.
Backed by 2025 AppFolio survey data, hear from AppFolio and Second Nature experts as they share diverse perspectives on what today’s renters want, the obstacles property managers face, and how the onboarding process can be transformed into a lasting advantage.
Educational Session
Thursday, November 20th | 11 AM PT / 2 PM ET | Virtual
Matthew Kaddatz
Sr. Director, Product, AppFolio
Matthew Kaddatz is the Senior Director of Product at AppFolio Property Manager. With 15 years of experience in the property management industry, his background includes founding and operating a property management company. In his current role, Matthew is responsible for building innovative tools that help property management businesses grow and become more efficient.
Andrew Smallwood
Chief Strategy Officer, Second Nature
Andrew Smallwood is the Chief Customer Officer at Second Nature, where he is passionate about building a resident experience platform that powers resident onboarding, customizable benefit packages, and ancillary income. He also hosts the Triple Win Podcast, which provides an experience-centric look at the industry. You can connect with him on LinkedIn or in the Triple Win Property Managers Community Group on Facebook.
Thomas Perfect
Owner, Uplift Property Management
Owner of Uplift Property Management and a lifelong resident of Ramona, CA, Tommy is guided by a deep commitment to his community, faith, and family. A dedicated husband and father of three, he actively volunteers in local sports and park projects, balancing a demanding career with his community roles to embody a life of purpose and service.
Brad Randall
CPM, Owner, Welch Randall Real Estate and Property Management
Brad Randall is the Owner of Welch Randall Real Estate and Property Management, headquartered in South Ogden, Utah. Under his leadership, the firm oversees around 500 single-family and small multi-family homes, more than 5,000 HOA units, and a full-service maintenance operation.
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