SUCCESS SNAPSHOT
Using AppFolio to Increase Efficiency and Profitability
ASSOCIA
- HEADQUARTERSDallas, TX
- PORTFOLIOResidential and Commercial
- PREVIOUS SOLUTIONRealPage
- YEAR ESTABLISHED1979
- UNITS MANAGED1,400+
- APM TIER
More than just a technology solution, AppFolio is a trusted business partner.
CHARLES RISKA
Senior Vice President of Rental &
Maintenance Operations, Associa
Associa serves communities from Hawaii to New Jersey with a diverse portfolio of single-family homes, luxury high-rises, and commercial properties. They leverage AppFolio Property Manager PLUS to fulfill their mission of delivering unsurpassed management and lifestyle services to communities nationwide.
Growth with AppFolio Property Manager PLUS:
UNITS MANAGED
1,400+ONLINE PAYMENTS
72%TIME SAVED / MONTH
WITH ONLINE
APPLICATIONS
TEXTS SENT
THROUGH APPFOLIO
Challenge:Before using AppFolio, Associa lacked the innovative technology they needed to run their business efficiently. Residents had to fill out paper applications and sign their lease in-person, leading to longer turnaround times and higher vacancy rates. In addition, the accounting team had to spend all of their time processing paper payments and manually entering data.
Impact:In January of 2019, Associa started using AppFolio Property Manager PLUS and immediately noticed a difference. A new website built by AppFolio has made it possible for the team to quickly and easily market their vacancies online and for prospective renters to submit applications digitally. As a result, the number of online applications has increased, and the average amount of time it takes to lease a property has dropped from 30 days to 21 days. In addition, residents are now able to pay their rent and submit maintenance requests via AppFolio’s renter portal. With the time-savings from automation, Associa has been able to increase the number of units managed per employee, which has had a meaningful impact on their bottom line.