What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / My issue was resolved in a very professional way
10 /
10 / Quick, complete answers
10 / Prompt and friendly response
10 / Alyssa is very helpful, as usual.
10 / Response time and easy to follow instructions on how to resolve my issue
10 /
10 / called and helped me over the phone.
10 /
10 / No wait time for chat representative, understood my problem, found a quick resolution and communicated it well.
10 / Joe fixed it by doing nothing. Superman.
10 / Thank you Courtney, You Rock!
10 / Jacob was able to help me answer my question and it made perfect sense and I know how to fix the issue going forward as well.
10 / Excellent Services
10 /
10 /
10 / Tahira is awesome!!
10 / Andrew was very knowledgeable and helpful!
10 / quick response
10 / Joshua is great....patient and knowledgeable!
10 / Always awesome customer service! Simply the best customer service I've ever encountered!
10 / Very happy with how my issue was resolved.
10 / Helped me resolve the problem quickly
10 /
10 / Megan is always quick to respond, and specific with her answers, which are clear and easy to follow.


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