What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

1 / Problem not resolved
1 / Problem not resolved
1 / Problem not resolved
1 / Problem not resolved
10 /
10 / the Appfolio representative was very helpful and quickly fixed my problem
8 / I wish it was a bit quicker and verbal interaction
10 / Your staff is awesome.
10 /
9 / they are helpful and tackle your problems right away.
10 / Rod called and explained that what I wanted to do wasn't possible.
10 /
10 /
10 / Entire staff was very helpful and very kind
10 / Quick and clear response
10 / Zachary was great! He deserves a 10+!!
10 / Because
10 / Suzanne was helpful in correctly the account
9 / detailed response with links to the items in question
9 /
10 /
10 / Fast response, problem solved.
10 /
10 / Fast responses while questions were understood and answered.
7 / Support was good. In this case, it came quickly, and Brittany grasped the issue that we were having.


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