What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

Icon with message "real-time uncensored".

We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Eric was awesome and did not rush the process of this error. He was able to look it over and provide a detail resolution while directing me how to fix it. I appreciate not being rushed. Each detail effected the owner income. Thanks again Eric!
10 / Eric was awesome and did not rush the process of this error. He was able to look it over and provide a detail resolution while directing me how to fix it. I appreciate not being rushed. Each detail effected the owner income. Thanks again Eric!
10 / Eric was awesome and did not rush the process of this error. He was able to look it over and provide a detail resolution while directing me how to fix it. I appreciate not being rushed. Each detail effected the owner income. Thanks again Eric!
10 / Eric was awesome and did not rush the process of this error. He was able to look it over and provide a detail resolution while directing me how to fix it. I appreciate not being rushed. Each detail effected the owner income. Thanks again Eric!
10 / Eric was awesome and did not rush the process of this error. He was able to look it over and provide a detail resolution while directing me how to fix it. I appreciate not being rushed. Each detail effected the owner income. Thanks again Eric!
10 /
10 /
10 /
10 /
10 /
10 /
10 /
10 /
10 /
10 /
10 / Benjamin spent approximately 30 minutes on the phone with me walking me through each one of the financial diagnostic issues I needed help with. He was friendly, professional and patient.
10 / Benjamin spent approximately 30 minutes on the phone with me walking me through each one of the financial diagnostic issues I needed help with. He was friendly, professional and patient.
10 / Benjamin spent approximately 30 minutes on the phone with me walking me through each one of the financial diagnostic issues I needed help with. He was friendly, professional and patient.
10 / Joe is quick to respond and efficient in solving my issues.
10 / Joe is quick to respond and efficient in solving my issues.
10 / Joe is quick to respond and efficient in solving my issues.
10 / Always responsive great service.
10 / Always responsive great service.
10 / Promptness of response and patience in dealing with this techn-illiterate.
10 / Promptness of response and patience in dealing with this techn-illiterate.



×

Thank you for signing up on our mailing list.