What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Great service!
10 / Quick and helpful.
9 / Great prompt help
10 /
10 / Blake sent me exactly what I needed to resolve my issue in easy, written out steps. A great help
10 / Quick and easy fix.
10 / Best Customer Service
10 /
10 /
10 / Susannah was awesome and called at the time we schedule and was very patient with me and she seemed to know her stuff
0 /
10 / Fast response
10 / Quick response!
10 / Prompt, clear, helpful, professional response.
10 / customer service and quick response
10 / Lacey, as usual was so helpful and reassured me that what i was trying to do was very simple. thanks again Lacey!
10 / Took care of me quickly and easily.
10 /
10 / Scott is great always pleasant
10 / Easy to speak with, kind and punctual.
10 / Thank you Alyssa.
10 / Thank you Alyssa.
10 / It was completed in a timely manner & the issue was resolved.
10 / Allie. Is. The. Best.
10 / quick response


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