What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Prompt reply
10 / My question was answered and troubleshooted with one email! Friendly, knowledgeable and quick service!
10 / Cassandra, has patient of a Saint with me. She is a great asset to AppFolio. She is a Keeper.
10 / Super impressed with customer service! Thank you so much for going the extra mile! I really appreciate all you do!
10 / Super impressed with customer service! Thank you so much for going the extra mile! I really appreciate all you do!
10 /
10 /
10 /
10 /
10 /
10 /
10 /
10 /
10 / On line support is excellant!
10 / On line support is excellant!
10 / On line support is excellant!
10 / On line support is excellant!
10 / Edin helped to identify the possible reason for tenant's failure login. He followed up. He provided link and answered my quesitons. Excellent support.
10 / Edin helped to identify the possible reason for tenant's failure login. He followed up. He provided link and answered my quesitons. Excellent support.
10 / Edin helped to identify the possible reason for tenant's failure login. He followed up. He provided link and answered my quesitons. Excellent support.
10 / Edin helped to identify the possible reason for tenant's failure login. He followed up. He provided link and answered my quesitons. Excellent support.
10 / Edin helped to identify the possible reason for tenant's failure login. He followed up. He provided link and answered my quesitons. Excellent support.
3 / The rep was rushing to get off the phone as if she is done with work and need to go home. She raised her voice on me and talk over me. She doesn't want to continue to answer my question from one to another. She stated that my 2nd question need to be a different support request.
10 / Rep took time to call me and assist over phone
10 / Advice to fix problem was great and it worked!



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