What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
10 / Jevon was knowledgeable and polite.
4 / This chat support experience was fine but in general it is just too hard to actually speak to someone for help
4 / This chat support experience was fine but in general it is just too hard to actually speak to someone for help
4 / This chat support experience was fine but in general it is just too hard to actually speak to someone for help
10 / Sandra gave us a very good professional and personalized service, solving the issue prompltly.
10 / Sandra gave us a very good professional and personalized service, solving the issue prompltly.
10 / Sandra gave us a very good professional and personalized service, solving the issue prompltly.
10 / Samantha DeLeo is GREAT!
10 / Samantha DeLeo is GREAT!
10 / Samantha DeLeo is GREAT!
10 /
10 /