What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 /
10 / She was very helpful and gave me positive feedback, even though I wasn't sure I knew what I was doing...
10 /
4 / Jevon gave me a wonderful support, he navigated patiently while I could not find or do things, just with his experience, I would give 10.
10 /
5 / I am not sure what transpired after I responded
10 /
10 / Fast response
10 / My problem was solved quickly and efficiently
10 / My problem was solved quickly and efficiently
10 / Not only did Kristine make attempt to resolve the issue I was having by email but called me and walked me through the procedure with ease.
10 / Not only did Kristine make attempt to resolve the issue I was having by email but called me and walked me through the procedure with ease.
10 / Sarah was awesome! She was very patient and was super helpful. Resolved my issue.
10 / Sarah was awesome! She was very patient and was super helpful. Resolved my issue.
10 / Blake was very responsive and came up with a quick solution - the one I was looking for.
10 / Chelsea was very helpful, she didn't know the answer to my problem, but was going to investigate and get back with me.
10 / fast and helpful!
10 /
10 /
10 / Never a doubt....always awesome!!!
10 / Prompt response by Jared
10 / She was very quick to find me help with an answer.
10 / great customer service
10 / Was very quick with assistance
10 / Sophia called me in a timely manner and knew already from my email what my issue was and how to resolve it. Calm as a cucumber as she walked me thru my "fix". I realized once again that AF is the only software for me and the AF team of exceptional support is the best in the business.



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