What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / I prefer a call and a real conversation and most of the time I am able to get that.
10 / I prefer a call and a real conversation and most of the time I am able to get that.
10 / I prefer a call and a real conversation and most of the time I am able to get that.
10 / Every issue i hsve had she has been very helpful and patient with me as i learn the system
10 / Every issue i hsve had she has been very helpful and patient with me as i learn the system
10 / Every issue i hsve had she has been very helpful and patient with me as i learn the system
10 / Every issue i hsve had she has been very helpful and patient with me as i learn the system
10 / Great!
10 / Great!
10 / Great!
10 /
10 /
10 /
10 / The person that helped me was very good. I had a problem an owner payment begin too low. He found the problem to be two leases that didn't renew and cause two incoming rents to be "prepaid". Difficult but he was good.
10 / The person that helped me was very good. I had a problem an owner payment begin too low. He found the problem to be two leases that didn't renew and cause two incoming rents to be "prepaid". Difficult but he was good.
10 / The person that helped me was very good. I had a problem an owner payment begin too low. He found the problem to be two leases that didn't renew and cause two incoming rents to be "prepaid". Difficult but he was good.
9 /
9 /
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9 /
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10 / Someone was available almost instantly and my issue was quickly resolved.
10 / Someone was available almost instantly and my issue was quickly resolved.
10 / Someone was available almost instantly and my issue was quickly resolved.