What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 /
10 /
10 /
10 / Issue was resolved very quickly.
10 / Issue was resolved very quickly.
10 / Issue was resolved very quickly.
10 /
10 /
10 /
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10 /
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10 / Friendly and professional.
10 / Friendly and professional.
10 / Friendly and professional.
10 /
10 /
10 /
10 /
10 / Once I finally got thru the Help Bot, I was able to get speedy help! last week using the Bot just sent me in circles and it was super frustrating. I had a few simple questions and could get thru to a support person.
10 / Once I finally got thru the Help Bot, I was able to get speedy help! last week using the Bot just sent me in circles and it was super frustrating. I had a few simple questions and could get thru to a support person.