We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses—completely unedited.
9 / The program is not as flexible as I would like. However, appreciate that I received a return call to my question after 5pm on a Friday! Thank you.
10 / Great response.
10 / ALWAYS AWESOME!
10 / This team is awesome...patient...awesom!!
10 / Great Customer Service
10 / I loved the quick attention that was given to my issue. And corrected as well.
10 / Friendly and knowledgeable.
10 / Austin provided us/me with excellent support for the Appfolio collection process.
His work was professional and had us up and running very quickly.
Thanks again, Austin!
10 / Excellent customer service
10 / Response was quick, accurate and complete. I also appreciated the follow up to make sure problem was resolved.
10 / Easy to understand instruction.
10 / Very fast response to support request. Successful resolution. 10/10 Alex
10 / Always great!
10 / Joshua was very quick and helpful.
10 / Always super helpful and everything is always resolved!
10 / Jessica was quick to respond and called me when I requested it.
7 / always a few glitches....but no big deal...