What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Alissa provided me with outstanding customer support. She was very thorough and detailed.
10 / The agent was very efficient
10 / Thank You Ben
10 /
10 / I had a closing on a large apartment complex and time was of the essence! My GL and Rent roll were not in balance. Taylor came through and walked my assistant through the process!! Great Job!!! Sure got me out of a tight!!
10 / The follow up. I got the first email yesterday and did not have a chance to finish the task. When he followed up with another email, it reminded me of what needed to be completed and I am very grateful for that. Thank you.
9 /
10 / timely and helpful chat.
10 / Quick response time and questions answered.
10 / Support has always been very responsive and thorough. The system works fine for our needs.
10 / Prompt, precise and courtious
10 /
9 / Good info quick
10 / Kat's patience in helping me undo & do & undo to resolve a transaction issue that's been eluding me for awhile.
10 / Easy to understand solution to my question.
10 /
10 / Speedy response and resolution.
10 / I love Appfolio and Lacey was extremely helpful.
10 / I love Appfolio and Lacey was extremely helpful.
10 / Courtney knew I was frustrated and immediately reached out and held my hand to resolve the issue!!
10 / Courtney knew I was frustrated and immediately reached out and held my hand to resolve the issue!!
10 / quick response, very knowledgeable
10 / quick response, very knowledgeable
10 / She was so helpful with everything. Answered all my questions
10 / She was so helpful with everything. Answered all my questions



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