What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

10 / Tim was an absolute pleasure to work with! He promptly addressed all my questions. 9 / It took about a month to resolve this. Britney stuck with it and worked with me. Found it was a simple fix. Some of the auto emails were confusing - wasn't sure if the issue was being worked on or not. 9 / It took about a month to resolve this. Britney stuck with it and worked with me. Found it was a simple fix. Some of the auto emails were confusing - wasn't sure if the issue was being worked on or not. 10 / Fixing my issue took a minute, but we got there! 10 / Fixing my issue took a minute, but we got there! 10 / Fixing my issue took a minute, but we got there! 0 / I have been waiting on funds to be deposited into our Operating account for more than 20 days. We discussed and got all of the setting correct for our new operating account on May 24th and we still don't have the funds deposited into our account. We are waiting on a total of 3 deposits totalling $86,867.90 that show they were debited from the Master Trust on May 25th. Why do we not have the funds in our operating account on May 30th. Very dissatisfied with the response from the finance department. Customer Service has been somewhat helpful in that they finally got in touch to sort this out on May 24th. Why is it so hard to talk with someone on the phone. We need our money today! Pamela Muse Real Property Management Resources 0 / I have been waiting on funds to be deposited into our Operating account for more than 20 days. We discussed and got all of the setting correct for our new operating account on May 24th and we still don't have the funds deposited into our account. We are waiting on a total of 3 deposits totalling $86,867.90 that show they were debited from the Master Trust on May 25th. Why do we not have the funds in our operating account on May 30th. Very dissatisfied with the response from the finance department. Customer Service has been somewhat helpful in that they finally got in touch to sort this out on May 24th. Why is it so hard to talk with someone on the phone. We need our money today! Pamela Muse Real Property Management Resources 0 / I have been waiting on funds to be deposited into our Operating account for more than 20 days. We discussed and got all of the setting correct for our new operating account on May 24th and we still don't have the funds deposited into our account. We are waiting on a total of 3 deposits totalling $86,867.90 that show they were debited from the Master Trust on May 25th. Why do we not have the funds in our operating account on May 30th. Very dissatisfied with the response from the finance department. Customer Service has been somewhat helpful in that they finally got in touch to sort this out on May 24th. Why is it so hard to talk with someone on the phone. We need our money today! Pamela Muse Real Property Management Resources 0 / I have been waiting on funds to be deposited into our Operating account for more than 20 days. We discussed and got all of the setting correct for our new operating account on May 24th and we still don't have the funds deposited into our account. We are waiting on a total of 3 deposits totalling $86,867.90 that show they were debited from the Master Trust on May 25th. Why do we not have the funds in our operating account on May 30th. Very dissatisfied with the response from the finance department. Customer Service has been somewhat helpful in that they finally got in touch to sort this out on May 24th. Why is it so hard to talk with someone on the phone. We need our money today! Pamela Muse Real Property Management Resources 0 / The first level of customer service is good for simple questions but often don't understand the full scope of what we are asking. There is not a good record of the service requests so every time I give information because I'm asked to, I have to regive it at the next meeting. We keep getting shuffled between customer service reps and have to start over at the beginning of the problem trying to re-explain the issues. 0 / The first level of customer service is good for simple questions but often don't understand the full scope of what we are asking. There is not a good record of the service requests so every time I give information because I'm asked to, I have to regive it at the next meeting. We keep getting shuffled between customer service reps and have to start over at the beginning of the problem trying to re-explain the issues. 0 / The first level of customer service is good for simple questions but often don't understand the full scope of what we are asking. There is not a good record of the service requests so every time I give information because I'm asked to, I have to regive it at the next meeting. We keep getting shuffled between customer service reps and have to start over at the beginning of the problem trying to re-explain the issues. 0 / The first level of customer service is good for simple questions but often don't understand the full scope of what we are asking. There is not a good record of the service requests so every time I give information because I'm asked to, I have to regive it at the next meeting. We keep getting shuffled between customer service reps and have to start over at the beginning of the problem trying to re-explain the issues. 9 / 9 / 9 / 9 / 0 / I asked for a call back for something urgent. I had to send an email every 5 minutes for multiple hours BEGGING for a callback. This was after my case was closed without assistance earlier in the week making the situation even more urgent. I have put in a request for somebody to call me about this. I hope my feedback will improve your employees action in the future. No business should be put in the position I was in, with no support from the software company. Hoping for the phone call soon. 0 / I asked for a call back for something urgent. I had to send an email every 5 minutes for multiple hours BEGGING for a callback. This was after my case was closed without assistance earlier in the week making the situation even more urgent. I have put in a request for somebody to call me about this. I hope my feedback will improve your employees action in the future. No business should be put in the position I was in, with no support from the software company. Hoping for the phone call soon. 0 / I asked for a call back for something urgent. I had to send an email every 5 minutes for multiple hours BEGGING for a callback. This was after my case was closed without assistance earlier in the week making the situation even more urgent. I have put in a request for somebody to call me about this. I hope my feedback will improve your employees action in the future. No business should be put in the position I was in, with no support from the software company. Hoping for the phone call soon. 0 / I asked for a call back for something urgent. I had to send an email every 5 minutes for multiple hours BEGGING for a callback. This was after my case was closed without assistance earlier in the week making the situation even more urgent. I have put in a request for somebody to call me about this. I hope my feedback will improve your employees action in the future. No business should be put in the position I was in, with no support from the software company. Hoping for the phone call soon. 10 / Yecenia is always pleasant, patient and helpful. 10 / Yecenia is always pleasant, patient and helpful. 10 / Yecenia is always pleasant, patient and helpful.