What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / The help chat always solved my questions and they go up and beyond to help
10 /
10 / Great customer service, helped me with the issue and followed up.
10 / Someone always gets back to me when I have a question it's just great
10 / John was OUTSTANDING and patient and extremely helpful!!!
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10 / good customer service and great followup.
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10 / Very good information
10 / Kali guided me through the fix. She was awesome!!!
7 / Finally I got someone who knew how to solve the problem. Thank you
10 / We got the much needed eCheck user authorization changes updated in an incredibly timely manner. Once again, Sarah rocks!
10 / To me complicated issue. Solved in minutes. Very pleased.
10 / Rinna was great to work with and very helpful with solutions and answers to my questions.
10 / Joe was the best very helpful
10 / Melissa was very nice
10 / Quick response and helpfull
10 / Incredibly patient rep - didn't condescend to me - went higher up when he didn't know the answer
10 / Great work
10 / quick and easy customer service