What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Yanet!
10 / Yanet =)
10 / Amazing CSR experience, great job
10 / Yay Nicole! Always a real pleasure working with you and since you know the long and arduous process in the project I have been working on so well; our time in live chat to resolution has really sped up with satisfaction. Thanks Nicki!
10 / I recently worked with Customer Success teammate, Kat King and was pleasantly surprised to have done so. Kat is very helpful in live chat and assisted me with a resolution that worked out great! Thanks again Kat!
10 /
9 /
10 / Because Alexander was very polite, patient, and very thorough when addressing my 4-5 questions ranging from leasing to accounting to insurance. He was able to help me resolve some accounting issues easily. He is excellent!!!!
10 / Great CSR
10 /
10 / fixed my issue quickly
10 / there is always support
10 /
10 / Very knowledgeable!
10 / Nancy provided excellent, complete, quick support.
8 /
10 / Great customer service
10 / precise and accurate instructions on the fix, and quick reply.
10 / Max and the team are awesome! We are very happy with Appfolio. Thank you!
10 / Jared was great, the most help I have ever received. Very informative and truly seem to care to resolve my issues.
/
10 / You guys rock!!! Thanks for all of your help aways!
10 / Ki was excessively helpful.
10 / Very helpful.
10 / Satisfied with the CSR help



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