What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

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We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Great service.
0 / issue not resolved & I have filing deadline, agent did not offer to dig deeper to fix issue - simply gave "cookie-cutter" answers, agent did not refer me to someone else in support that might know more
10 / excellent service and immediate help when needed.
10 / Ben is great and answers all of our questions
10 /
10 /
9 /
10 /
10 / Daniel solved my issue with speed and simplicity. Gave me solid written instructions with links, and it made it easy.
9 / Don't prefer char
10 / Smooth and fast response
10 / Patrick was quick and accurate in his help. Solved the problem within 10 minutes.
10 / Kerry has been very helpful.
10 /
10 / Jack went above and beyond. He made phone contact and assisted in a very calm manner. He knew exactly how to handle the matter.
10 / Super quick response time and Erica resolved the issue immediately.
10 / agent was super helpful and also answered other questions for me
10 / Gave me the exact info. I needed to resolve my issue, very friendly and attentive. thank you
10 / Timely and knowledgeable assistance that helped me resolve my issue the 1st time around.
10 / Issue with processing my 1099's
10 /


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