What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

Icon with message "real-time uncensored".

We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Jonathan was VERY specific ,patient with a new AppFolio user ( i didn't tell him that part lol) and got me where i needed to be. Appreciate it very much
10 / Madeline provided me with an extremely detailed explanation of problem. She was wonderful!
10 / Great help!
10 /
10 / Reconciliation - Blake is fantastic, very helpful and knowledgeable.
10 / Kaylon was very prompt in helping me with an urgent issue.
10 / She was able to give me guidance for an owner to log into his tenant portal.
10 / Eric was knowledgeable, considerate, helpful and a great resource - Thank you Eric!
10 / Jill is SO helpful and knowledgeable. She seriously deserves all the awards and bonuses! I had lost all hope with AppFolio until she came along. You need to treasure her, because she is a jewel!
8 /
10 / Really great support and service. Very friendly
10 / Really great support and service. Very friendly
/ I need follow-up on this support request. After following all of Kevin's instructions, the software will not generate a year end Cash Flow 12 Month Statement under the ownership created to resolve the original request.
/ I need follow-up on this support request. After following all of Kevin's instructions, the software will not generate a year end Cash Flow 12 Month Statement under the ownership created to resolve the original request.
10 / Ramiro was very helpful
10 / Ramiro was very helpful
10 /
10 /
0 / Timely response and comprehensive, productive instructions. AppFolio support team is great and the response time keeps getting shorter. Great job!
10 /
10 / Mike Hidinger was able to create a report that will save me hours of frustrating work. Not only did he help with the immediate issue he also made sure I had the link to learn to create reports on my own. Fantastic experience!
10 /
10 / Tanner was awesome and helped me tremendously
10 / quick and reponsive
10 / Brooke gave me accurate information to complete the task, and the steps to do it.