One Powerful Platform, One Reliable Partnership
For your business to thrive, you need a technology partner who's by your side for the entire journey. With one powerful platform and one supportive team behind you, you can transform your day-to-day operations to boost efficiency and quickly remove roadblocks, giving you more time to focus on what matters.
Bonnie Moore, President of Property Management, The Breeden Company, 9,800+ units
John Rabold, CEO, Granite, 5,000+ units
True Partnership, From Start to Forever
Easy Transition
Switching to a new platform is a big deal, but your dedicated onboarding team will be there to make sure it goes without a hitch. Our comprehensive and secure data migration process gives you a solid foundation to build on, and self-paced training for every role and workflow lets your team get up and running faster.
Early Success
Your business has unique goals — and we keep them in focus from the moment onboarding begins. Tailored recommendations on which features to dig into first mean you can start achieving your objectives right away. And with user-friendly workflows and intuitive automation, your team will quickly pick up on opportunities to improve efficiency for your most business-critical processes.
Effortless Help
Whether it’s month one or one hundred, our team is here when you need a helping hand. One powerful platform means one accountable team, committed to your success — and even if you add on solutions from our AppFolio Stack™ Integration Marketplace, you’ll get the support you need in one centralized place.
Our Award-Winning Technology and Team
Customer-Driven Innovation
We do more than just listen to your needs. We anticipate them. Customer feedback guides all of our product enhancements — there are endless opportunities to share your input directly with our team.
Product Suggestion Board
In our online forum, customers can share and upvote ideas for new features and product improvements.
Regular Feature Updates
Our agile product team is constantly releasing feature enhancements driven by customer input.
Beta Program
We invite customers to try out new features and share feedback, so we can make them even better.
Customer Surveys
Our research team regularly sends surveys to customers who have opted-in to share their experience.
In-App Feedback
We collect feedback on features you’re actively using for a constant pulse on customer experience.
Customer Advisory Board
Leaders from our customers’ businesses sit on an advisory board that informs our strategic vision.
Live Events
We foster connection through events nation-wide, including our beloved annual Customer Conference.
Educational Sessions and Content
Articles, podcasts, research, and live online sessions keep you at the forefront of your industry.
The AppFolio Experience, in Our Customers’ Words
“It was literally the easiest transition I have ever experienced as far as technology is concerned.”
Justin Liggitt
DJE Texas Management
Group
“AppFolio has listened to our recommendations, and actually implemented some of them. It's nice being able to have that lifeline on the inside.”
Josh Wilson
JW Property Services
330+ units
“The training in AppFolio is great. We have our new hires immediately watch all of the how-to videos. They are able to get up and running quickly.”
Kevin Bishop
RCP Community Management
28+ associations
Ready To Meet Your New Tech Partner?
If this sounds like the kind of partnership you’re looking for, then we’d love to connect and show you how our powerful platform can benefit your business. Sign up for a customized demo today.
Book a Free DemoOur Product Support Experience
1. Help Center
Start With The Help Center
The Help Center provides a wide variety of product support content you can access on-demand, from detailed how-to articles and online training to a community forum where you can interact with your peers.
Here’s why this is your first stop on the quest for answers:
2. Live Chat
Chat Live With an Expert
Live chat lets you talk to an AppFolio product expert to troubleshoot urgent issues. Your support case will get its own customer care representative until it’s resolved, ensuring a seamless experience from start to finish.
Why our customers love it:
3. Contact Me Later
Contact Me Later
When a question requires more research, you may be directed to our Contact Me Later channel. Once we confirm that your request has been received, a specialist will reply in chat, typically within one business day. If we don't hear back within 24 hours, we will follow up before closing your request.
When this makes the most sense:
4. Request a Call
Request a Call
Some support cases are complex. When you need it, you can request a call with a customer care rep. Provide the details of your issue and select a convenient time to work through your support request, and a specialized customer care rep will follow up directly, via phone.
When this might be the right call:
5. Dedicated Phone Line
Dedicated Phone Line
Call the AppFolio Support team directly at 855-600-0020 for immediate, real-time support during business hours. To kickstart this process, type in your question into the Virtual Assistant, and select the Dedicated Phone Line. When you opt to call this line, you will be provided with a unique Customer ID to enter during the call.
When you choose this option, you can: