Maintenance Service Requests

Manage all work orders for a project in one service request.

All In One

The AppFolio Service Request feature enables you to manage everything for a project, from a single work order to multiple work orders with multiple vendors, all together in one Service Request. You have the flexibility to handle any size project you need to get done.

You can set the priority as urgent, normal, or low to clearly define and organize your Service Requests projects. Add owner contact information, vendor instructions and define maintenance roles. In addition, track time spent on the job by your in-house maintenance staff.

By using the AppFolio Service Request feature, it is much easier to manage property maintenance tasks. You can also configure standard, recurring Service Request work orders for typical move-in / move-out jobs as well as standard monthly or annual maintenance tasks.

Easily Communicate

Using AppFolio's paperless Service Request feature to communicate with vendors allows you to respond to and solve property maintenance issues much faster. Your residents appreciate how quickly you address and fix property issues and you can keep owners aware of your progress with email updates and copies of work orders.

Fully Integrated

Service requests are fully integrated with accounting and leasing functionality in AppFolio property management software. Receive maintenance requests from the tenant portal, track time spent on the job, easily create bills, and create Service Requests on the fly when you're inspecting a property through the Mobile Inspections feature in AppFolio.