AppFolio Service and Support

What do most people find frustrating about bad service?

  • If you have a problem or a question and just want to talk to a real person…but you can’t find one.
  • When your provider is too slow to respond to your problem or request. If you have to wait and wait for a human to answer your question, it is really annoying!
  • Getting stuck in automated help – canned responses that tell you to go back to the help section, and back again, and back again!
  • Not enough training and help to make sure you get started on the right foot.
  • When the vendor squeezes you for extra fees for training and ongoing support.
AppFolio Services Team Real-Time Customer Feedback

We hate those experiences too! Our business success is based on long-term customer retention, not a one-time sale. So basically, we are only successful if our customers are happy. That is why there is extensive support, training, and upgrades included with the AppFolio service.

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