What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses – completely unedited.

*Updated on the hour

10 / Bryce kicks ass
10 /
10 /
10 /
10 / Anna researched my question and got back to me in a timely fashion.
10 / timely response and great explanation.
10 / Task was completed as requested.
10 / Task was completed as requested.
10 / Lauren was responsive, timely and knowledgable.
10 /
10 /
10 / Great support services
10 / Fast response
10 / Soo Soo Helpful. Mike is my unsung hero of the day!!
10 / Bryce is a great support, thank you!
10 / Easy fix and well-explained
10 / Prompt response and ensure that my accounting was proper (no matter how our owner wanted it-which was great). I felt supported in knowing that doing things correctly matters most!
10 / excellent customer service
10 /
6 / Good help, I just hate waiting 24 hrs to get a response.
10 / Great Support. She explained it to me multiple different ways until I 'got it'.
10 / Chad is very quick to respond and helpful.
10 /
10 / Customer service
10 / Quick & Efficient