What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Cassandra Harter did a fantastic job answering my questions and walking me through all the steps.
8 / Leo was very friendly and helpful. The response time was the only thing that I would have liked an improvement on.
10 / She took the time to answer my questions.
10 / Chase was very helpful and knowledgeable!
10 / Timely good response as always.
10 / He's awesome!! He really cares out helping out? I know I put him through a lot on this call. Thanks very much James.
10 /
10 / James Hanna went up and beyond in his service. He wanted to be sure it was correct.
10 / Awesone Guacfolio Leader came thru again with another "last minute project" in record time. Another round of chips & salsa for him.....Oh heck....give him a Corona too..........
10 / Katelyn helped me with my question, then showed me how to correct something I had done I didn't realize. Great Job!!!
10 / great detailed service, very patient.
10 / Very knowledgeable. Nice / was able to explain what to do & why we were doing it.
10 / As usual, prompt and excellent answer to my question!
10 / AppFolio always responds to me in a timely manner to fix my issue. I know these days it is hard to submit a support request online because you never know when you will get a response, but this is simply not the case with this company. Doing so only helps them filter to an available employee so they can get back to you faster. I highly recommend AppFolio.
10 /
9 / Service seems to be improving
10 / Austin's very helpful and I got all the answers I needed.
10 / Great service
10 / Customer service gives great explanations for my problems. Hopefully I won't make the same mistake again. But if I do, I know who to call!
10 /
10 / Customer service gives great explanations for my problems. Hopefully I won't make the same mistake again. But if I do, I know who to call!
10 / Very helpful and quick - got right to the solution and we received a same day call. Nice!
10 / Fantastic! Lauren was great as usual :)
10 / Awesome Guacfolio leader tackled the "last minute task" & finished in record time!!! Another round of chips & salsa for him. Oh what the heck....throw in a Corona too!
10 / Excellent. Grayson set me straight. Much appreciated!


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