We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses—completely unedited.
10 / Carter was very knowledgeable and explained the process quickly. He knew his subject matter well. I was trying to cram a lot of questions in a short period of time and he was patient and tolerant.
9 / Reasonably quick call back. Good knowledge of issue. Even though issue not totally resolved. A workaround was provided.
9 / Consistent and patient assistance from the AppFolio Support team
10 / Morgan got back with me quickly and with very easy to follow directions
10 / Prompt and courteous help.
10 / Very knowledgeable and patient.
9 / Amber was patient and very helpful
10 / Quick responses to all inquiries
10 / Got back to me in a timely manner and figured out the problem immediatley
10 / Fast response time and very knowledgeable with the software-solution was well explained.
10 / She was patient and informative in helping us.
10 / I love how quickly my requests are fulfilled. You guys are pretty awesome!
8 / Cecilia was very helpful in learning Appfolio Accounting.
10 / quickly answered my question in a way I could understand
10 / Responded in a timely manner.
9 / In most cases, the support team responds to my requests in a timely manner and are able to provide detailed answers to my questions.
10 / Taimoor was very patient and helpful!
10 / AppFolio is by far the best program to help property management I have ever encountered.
10 / Nicole was amazing and answered all my concerns and helped me figure out some problems that I made. She was very very helpful. Keep the good work up Appfolio Customer service people like her and others I have had the pleasure of talking too are great. Thank you all at Appfolio and Happy Thanksgiving.
10 / fixed my issues
10 / Morgan was very friendly, knowledgeable and supportive.
10 / Response was quick and thoroughly explained.
Appfolio is a great company!