We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses—completely unedited.
10 / Kelsey was patient and very knowledgeable. She walked me through all the necessary steps to get the issue resolved.
10 / Prompt and friendly response
10 / Same day response
10 / Quick and informative response.
10 / Quick, easy response
10 / was happy with suppport
10 / Great quick support!
10 / As usual the knowledge was there and my problem was resolved quickly.
9 / Megan replied quickly to our issue and was able to get us back up and running quickly!
10 / Torri is the BEST!!!
9 / Cecelia was helpful. Fast talker, but helpful.
10 / Great support Thanks !
10 / great service
10 / Perfectly resolved the problem and was very courteous
10 / Online submitting was easy. You should probably state somewhere that, that is the easiest/fastest form of correspondence.
Danita Cuker PLC
10 / I couldn't have fixed my problem without intervention (Chad).
10 / Anna responded promptly to several request today, she is pleasant, professional and patient.
9 / Katie was very patient and answered all my questions