We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
10 / Excellent service
10 / Quickly explained and solved the problem.
10 / Frisco was wonderful.
9 / Toby was knowledgeable but hard to get a hold of
10 / Very fast response - thank you!
10 / Tori was great
10 / Quick Response!!
10 / Chase was very helpful and patience with me.
10 / Pretty friendly to talk to.
10 / As always, handled in a prompt and efficient manner!
10 / your the best
10 / Good understanding of AppFolio and good attitude.
/ excellent support and functionality of program
10 / As usual, the customer service was fantastic. Chase was so helpful and patient and he followed up with every issue. Give that guy a raise!
10 / Even though I watched the training videos, I learned so much as your staff helped me through this. Thank you!
10 / We were very impressed with the service we received from Taimoor Khan. Thank you Taimoor!
10 / The Support personnel are always so helpful. Chase and Chad are wonderful, as were Adam and Lindsay before them. I love working with them. They know the software inside and out.