What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses—completely unedited.

*Updated on the hour

10 / Good customer service reps. Knowledgable, patient, friendly.
10 / As always, Cecilia is a wealth of knowledge and extremely adept at explaining appFolio best practices. She makes the learning curve much less painful.
10 / Same day response!
10 / Good service and resolved my issue.
10 / Same day response!
10 / Fast and complete.
10 / timely, informative reply
10 / Cecilia was very knowledgeable and was able to solve my issues quickly
10 /
10 / Good response
10 / Lauren was very helpful and stayed on the phone with me until we figured it out.
10 /
10 / Cassandra was very helpful with our bank account transfer. She always returned my calls the same day and solved every issue that I had. Thank you.
10 / great service
10 / Very quick competent service
10 / Kelsey is wonderful.
10 / Showed me shortcuts. Very cool.
10 / Very patient with a good solution.
8 / I have multiple outstanding cases and not sure which this is for without searching through my email, but Cecilia is doing a great job.
10 / Very knowledgeable and great customer service.
10 / OMG Morgan is Awesome! i had a very awful move out and she helped walk me through the whole process.. She is the best! Coleen Prehm
10 / Kelsey was very helpful in resolving the problem I was having.
10 / Great customer service!
10 / love the customer service!
10 / friendly, diligent service


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