We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
10 / Fantastic service
9 / Super support
10 / Kenna is sooo patient and is a good teacher of explaining things in how things work!
8 / Appfolio system is not very user friendly in the specific letter function.
10 / Had fast response
10 / Quick & easy to understand response
9 / Sam did a great job answering my question and helping to solve my problem. I highly recommend Appfolio to others.
10 / Quick response. Not the answer I wanted, but I submitted an improvement suggestion.
10 / Question was answered quickly and easily as always.
10 / Quick response time! My request was completed in about 15 minutes.
10 / Fast, clear answers
10 / Prompt, efficient service!
10 / quick issue resolved.
10 / Vincent was very professional and he help me through out the whole process and he answer questions related to the topic.
10 / Vince is great - love sharing the screen shots!
10 / She did a great job looking into the situation and helping me understand what took place!
10 / Very helpful
10 / Awesome help!!! Lifesaver!!! Very nice and great help!! Even for my messed up "Monday" brain!!! Thank you!!
7 / don't get someone when call in and lots of phone tag.
10 / quick response
10 / Knowledge!!!
10 / Kenna went out of her way to further research the issue and get back in touch to let us know that more had to be done to fix the issue. A+++
10 / Very pleasant and fast as always