What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses – completely unedited.

*Updated on the hour

10 / Great service and the person that helped me knew what she was doing.
10 / I like the software.
10 / Call from Anna was very helpful
10 / Happy with Whitney's involvement, follow-up, and the guidance provided.
10 /
10 / Very timely and courteous in the process
10 / I always find AppFolio's staff helpful
10 / helpful and knowledge
10 / Handled problem quickly.
10 / Direct phone call and great service.
10 / Very helpful with all questions that I had.
10 / Both times I had a problem guy from the support team was very helpful. He is GREAT!!
10 /
9 /
10 /
10 / Emily was quick to respond. She was direct, to the point and solved the issue in a way that was very easy for me to understand and implement.
10 / I am once again very grateful for the patient and reassuring assistance from the AppFolio support staff. Even when I was very stressed about this problem, Anna was like a calm voice in a very bad storm - THANK YOU ANNA!
9 / Most times I have to wait a day for a phone response. This time I received the answer through email and quickly. I wish all responses were this efficient.
10 / very knowledgable
10 / Got the job done
10 / excellent, prompt, courteous support
10 / Prompt response and quick resolution to questions.
10 / Quick response time Rachel was awesome and friendly
10 / Rachel was very helpful in researching the complete process to correct our issue. She was expeditious with the task at hand and we successfully corrected the entry.
10 / Great service.