What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses – completely unedited.

*Updated on the hour

10 / great response love it
10 / great quick service
10 / She hung in there with me to make certain I understood.
10 / Vince called me right away. Sweet!
10 / Chelsea was very helpful in resolving the issues I was having with my tenant receivable balances.
10 /
9 / Pleasant, knowledgable and reasonable response time.
10 / Anna took the time to make sure I understood the changes we were making to my system. Not only did she patiently resolve my issue, but I learned a lot about appfolio in the process! She definitely has the heart of a teacher!
8 / Kenna was as helpful as she could be given the fact that we don't actually know where all our problems are since we don't have a total grasp of the implementation process and how we got it so wrong yet. I am beginning to understand now and feel more confidant with how things are progressing. The more we talk to Appfolio people, the clearer things are.
10 / Muhammed was quick and friendly with helping me with my requests.
10 / fast response
9 / I love the customer support, but I have a lot of concerns about the viability of the program for multi-family use.
10 / Austin responded very quickly and gave complete instructions on how to correct the issue. He's always professional and knowledgeable.
10 / Best customer service department
10 / Prompt service, very nice person.
10 / Taimoor did a very fine job explaining how to solve my problems; fast and efficient. Thank you Taimoor. Best regards, Steve Kramer broker/owner/bookkeeper
10 / Anna recommended a solution to my problem and I used it successfully. She was fast and efficient and so helpful, Thank you Anna, Steve Kramer Broker/Owner/Bookeeper
10 / AppFolio is the best property management I have ever used, and I've used several over 18 years.
10 / ANNA was GREAT
10 / Anna was awesome
10 /
10 / Great Response
10 / Because they responded via email with all the info I needed. It only took seconds to complete.
10 / Quick, simple response.
10 / Chase was helpful, friendly, professional and easy to work with. He explained everything very well and walked me through the steps. Thank you! Lois