What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses – completely unedited.

*Updated on the hour

10 / quick and accurate response.
10 / prompt service and corrected the problem on the first try.
10 /
10 / He did a great job answering my questions.
10 / 10
10 / Vince was very thorough in researching the problems and guiding me along in the process of fixing them. :)
10 / My inquiry was taken care of very quickly.
10 / Prompt service and was able to resolve issue.
10 / awesomeness
10 / Aaron helped us come to a solution with a situation we had not encountered in the past.
10 / Sent me a link on how to do the correction. Very educational.
10 /
10 /
10 /
10 /
10 / The response came quickly
10 / prompt and quick
9 /
10 / Great response time and clear communication
10 / Always very very helpful
/ Support knew exactly what to do
9 / The woman was VERY prompt in getting my issue addressed. It was less than an hour after I submitted the request!
10 /
10 / The speedy reply & thoroughness in the answer.
10 / Sam is great with helping us solve the problems we create :) Take care, John