We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
10 / Jonathan is patient, and pleasant.
10 / Katie is always so wonderful at helping resolve any issue I may have within AppFolio. She is greatly appreciated.
10 / 10++++++++++++ Yeah to the support staff and especially Anna & Vincent.
10 / Vincent was very helpful and knowledgeable. He is a bit persistent however it did pay off and keep me on my toes. :)
10 / very knowledgeable
10 / U da best !!!!!
8 / lots of phone tag
10 / Provided guidance and answered my questions.
10 / She explained the why so I get it.
10 / SHE WAS GREAT EXPLAIN TO ME IN DETAIL AND WHY. OVERALL ANSWERS ALL MY QUESTIOS AND TRAIN ME IN OTHER AREAS FOR MY KNOWLEDGE
10 / after playing phone tag with Michael his support was easy to follow and solved my issue.
10 / Problem was explained via email.
10 / Breigh did a great job! Very helpful and plenty of assistance in problem solving.
10 / Great customer service
10 / Walked me through the process step by step.Thank you very much Vince!!
10 / Fast response to the issue and knowledgeable person helping.
10 / Good answer