We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses—completely unedited.
9 / Customer service was great, issue was resolved immediately with a good attitude it just took 6 hours to get a response which I think is a bit too long.
10 / Ashley is so professional and incredibly helpful!
10 / very quick and efficient response
10 / resolved issue completely and quick response
10 / quick response
10 / KATIE WAS GREATIE!!!!
10 / Question all answered well and professional.
10 / Kelsey was easy to follow and helped solve 2 issues quickly.
10 / They responded extremely quicklys
10 / I am always given PROMPT service and excellent answers with my questions
10 / they handled the issue
10 / Scott was a great help - solved both of my problems fast and with a good attitude. :)
10 / Answered all my questions and explained why the way the things were the way they were.
10 / Great Customer Service! Kevin follows up with all of our request.
10 / Kelsey has always been professional and knows her stuff!! I really do appreciate all of your Support Representatives.
10 / Emily is great, she knows a lot about appfolio and has been very helpful
10 / I understand more in regards to the issue but I am still a little confused,