What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support
We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
Support Experience Survey Responses
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
*Updated on the hour
10 / Problem solved quickly.
10 / Prompt resolution to issue
10 / All the staff is so helpful and nice anytime I have an issue
7 / some times it takes too long for them to call back
1 / Your response time is terrible!!
10 / Morgan is so friendly and helpful. She is a great asset to your company
10 / Excellent service and helpful staff
10 / Emily was very quick to respond. She also gave a few options which made for good customer service.
10 / Michael is THE BEST! Always fast, friendly and very informative.
10 / I got an email from AppFolio agent on the same day and that person help me with my question.
10 / quick response
10 / response time
10 / Very thoroughly researched my issue and was courteous.
10 / Very helpful support staff!
9 / Katie was great. Very helpful, and when she wasn't sure about an answer, she made sure she found out the correct answer rather than giving me indefinite information.
8 / Wish the response time was a little faster but great help when someone called me back.
10 / Very efficient
10 / Fast response.