We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses—completely unedited.
10 / Request handled in a timely manner.
10 / Super Job Thank you
10 / Excellent job Breigh
10 / She is awesome!! Very smart and knowledgelable about the entire system. My brain truly need a rest after each conversation with her. She packs in that much content.
10 / Great service
10 / answered questions and was very patient with me
10 / Michelle should receive an 11 out of 10 for her work. Much appreciated.
10 / Quick thorough response and follow up!
10 / I couldn't figure out something so simple and she didn't judge me or get annoyed. She was nice and professional and followed up with me several times. She is great
10 / Timely follow up. Easy fix.
10 / Cheerful, helpful, quick response.
9 / Anna is always very patient and helpful.
10 / Quickly helped with my requests.
10 / Cassandra was Excellent
10 / Super excellent customer service and a wonderful, helpful attitude! She went above and beyond to help me resolve my problem.
9 / change email
2 / I don't like not being able to reach a person via a number or chat
7 / While support is excellent, I like it when I never need to go to support. :)
10 / Janna was real responsive and intent on getting to the cause of my issue with the I-Pad.
Like ALWAYS - Problem Solved
9 / Edwin Daniel Carabez solved my problem easily.
10 / Sean was to the point and answered EXACTlY what I was inquiring about. He gave me exact directions to follow for what I was looking to accomplish, without the run around like I have had in the past
10 / Explains things very well