What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses – completely unedited.

*Updated on the hour

10 /
10 / Jonathan is patient, and pleasant.
10 / Katie is always so wonderful at helping resolve any issue I may have within AppFolio. She is greatly appreciated.
10 / 10++++++++++++ Yeah to the support staff and especially Anna & Vincent.
10 / Vincent was very helpful and knowledgeable. He is a bit persistent however it did pay off and keep me on my toes. :)
10 /
10 /
10 /
10 / very knowledgeable
10 /
10 / U da best !!!!!
8 / lots of phone tag
9 /
10 / Provided guidance and answered my questions.
10 /
10 / She explained the why so I get it.
10 / SHE WAS GREAT EXPLAIN TO ME IN DETAIL AND WHY. OVERALL ANSWERS ALL MY QUESTIOS AND TRAIN ME IN OTHER AREAS FOR MY KNOWLEDGE
10 / after playing phone tag with Michael his support was easy to follow and solved my issue.
10 / Problem was explained via email.
10 / Breigh did a great job! Very helpful and plenty of assistance in problem solving.
10 / Great customer service
10 /
10 / Walked me through the process step by step.Thank you very much Vince!!
10 / Fast response to the issue and knowledgeable person helping.
10 / Good answer