We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
10 / Great service and the person that helped me knew what she was doing.
10 / I like the software.
10 / Call from Anna was very helpful
10 / Happy with Whitney's involvement, follow-up, and the guidance provided.
10 / Very timely and courteous in the process
10 / I always find AppFolio's staff helpful
10 / helpful and knowledge
10 / Handled problem quickly.
10 / Direct phone call and great service.
10 / Very helpful with all questions that I had.
10 / Both times I had a problem guy from the support team was very helpful.
He is GREAT!!
10 / Emily was quick to respond. She was direct, to the point and solved the issue in a way that was very easy for me to understand and implement.
10 / I am once again very grateful for the patient and reassuring assistance from the AppFolio support staff. Even when I was very stressed about this problem, Anna was like a calm voice in a very bad storm - THANK YOU ANNA!
9 / Most times I have to wait a day for a phone response. This time I received the answer through email and quickly. I wish all responses were this efficient.
10 / very knowledgable
10 / Got the job done
10 / excellent, prompt, courteous support
10 / Prompt response and quick resolution to questions.
10 / Quick response time Rachel was awesome and friendly
10 / Rachel was very helpful in researching the complete process to correct our issue. She was expeditious with the task at hand and we successfully corrected the entry.
10 / Great service.