What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses – completely unedited.

*Updated on the hour

10 /
10 / Fantastic service
9 / Super support
10 /
10 / Kenna is sooo patient and is a good teacher of explaining things in how things work!
8 / Appfolio system is not very user friendly in the specific letter function.
10 / Had fast response
10 / Quick & easy to understand response
9 / Sam did a great job answering my question and helping to solve my problem. I highly recommend Appfolio to others.
10 / Quick response. Not the answer I wanted, but I submitted an improvement suggestion.
10 / Question was answered quickly and easily as always.
10 / Quick response time! My request was completed in about 15 minutes.
10 / Fast, clear answers
10 / Prompt, efficient service!
10 / quick issue resolved.
10 / Vincent was very professional and he help me through out the whole process and he answer questions related to the topic.
10 / Vince is great - love sharing the screen shots!
10 / She did a great job looking into the situation and helping me understand what took place!
10 / Very helpful
10 / Awesome help!!! Lifesaver!!! Very nice and great help!! Even for my messed up "Monday" brain!!! Thank you!!
7 / don't get someone when call in and lots of phone tag.
10 / quick response
10 / Knowledge!!!
10 / Kenna went out of her way to further research the issue and get back in touch to let us know that more had to be done to fix the issue. A+++
10 / Very pleasant and fast as always