We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
10 / I am grateful for your patience and time taken as I have become aware of some larger errors that I created unknowingly. Many Thanks!!!
9 / Alex was very helpful
10 / Torri helped get the information I needed very quickly. She was very helpful.
10 / just had a sort of general question, it got answered. So now I need to do further research on my end regarding irs and florida law. Joy. lol
3 / Our issue was not resolved and there is no timetable as to when it will be resolved.
10 / Great instructions Flawless
10 / just love the product
10 / I have worked with Chase a couple times on this same issue. I was able to call him directly yesterday and have him fix an issue prior to a meeting we had to attend. Thank you Chase!!
10 / Kenna was amazing. She helped me solve a fairly complicated situation!
10 / The agent took her time to explain wasn't in a rush.
10 / All my questions were answered quickly and efficiently and pleasantly.
9 / Friendly, quick to respond, didn't speak to me like I didn't know what I was doing.
9 / Jonathan did a great job of helping me understand a unique problem. I look forward to having a little more time to complete the transaction in the software.
7 / The suggestion worked.
10 / Helpful tech support, took a little longer this time though.
10 / very helpful
10 / patient and informative
10 / Zach was very helpful.