We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
10 / Great Service
10 / Chad was VERY patient, professional and capable!!!
10 / Very good support team. Very friendly and helpful.
10 / Excellent service. Gave clear guidance and had a lot of patience with me.
10 / Kevin was able to resolve my problem quickly.
10 / Tyler Guthrie is simply fantastic...very quick in getting back... It is a real pleasure to work with him.
10 / Tyler relayed basic instructions that were easy to follow.
10 / Stanton responded both timely and had a solution immediately. He also checked with team members and offered yet another solution to resolve my problem. Extremely helpful and informative. I appreciate that although he had a solution, he used resources to offer more options.
9 / Chase is great at helping w/accounting things, and general AF process.
10 / Very helpful and even added a go to meeting to help me further understanding the whole picture. Thanks
10 / The quick response time was great and my question was answered!
10 / Fast response. Helpful answer.
9 / Thank you Anna for listening and walking me through all the corrections needed to balance.
4 / I did not feel like Austin listened and understood the issue. He would take notes then call me back after conferring with someone. It took 2 days to get resolved.
10 / Excellent support
10 / Awesome fast service. THANK YOU!
10 / Just so friendly!!! So helpful
10 / Pleasent knowledgeable staff. They call us back in a timely manner. Love the costumer service!
10 / Arezou rocks and is knowledgeable and concise - great support!
10 / VERY VERY Helpful and quick. Thank You!
10 / Christian very helpful. Explained step by step how to fix my problem
10 / Prompt response! Issue resolved.