We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses – completely unedited.
10 / quick and accurate response.
10 / prompt service and corrected the problem on the first try.
10 / He did a great job answering my questions.
10 / 10
10 / Vince was very thorough in researching the problems and guiding me along in the process of fixing them. :)
10 / My inquiry was taken care of very quickly.
10 / Prompt service and was able to resolve issue.
10 / awesomeness
10 / Aaron helped us come to a solution with a situation we had not encountered in the past.
10 / Sent me a link on how to do the correction. Very educational.
10 / The response came quickly
10 / prompt and quick
10 / Great response time and clear communication
10 / Always very very helpful
/ Support knew exactly what to do
9 / The woman was VERY prompt in getting my issue addressed. It was less than an hour after I submitted the request!
10 / The speedy reply & thoroughness in the answer.
10 / Sam is great with helping us solve the problems we create :)
Take care, John