We know that great support really matters to our customers. But it can be hard to tell if a company provides “great support”. We all say that we do … but that’s not enough. We’ve made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses—unedited and updated every hour.
At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:
1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)
2. What is the reason for the score you gave?
These are the 25 most recent responses—completely unedited.
10 / Quick help! Always good service!
10 / great!
10 / great!
10 / She was very knowledgable, helpful, and pleasant.
10 / Cassandra was very helpful in resolving our issues and helped to explain the process.
9 / Friendly fast service
10 / Always patient and helpful.
9 / Quick and helpful response--problem solved.
10 / Lauren was very helpful and took the time needed to answer my questions.
10 / Faster answer, someone called in, problem solved in 15 minutes
10 / fast response, respectful, kind and knowledgeable - a great combination.
10 / He is very helpful and solved the problems with great patience with me. Very appreciated for his hard work.
10 / Answered all my questions and then some!
10 / I always get the help I need no matter how small.
10 / easy to undstand, fixed the problem and recognized something I'm not doing correctly....so I can fix that too.
10 / Really helpful.
10 / Edwin was a great help! Thanks!
10 / Rachel was amazing. Very helpful during crunch time for my ACH batch approval.
10 / Meghan is awesome. She will be greatly missed.
10 / knowledgeable, customer-friendly & speedy
10 / Great customer service for the product