What Customers Are Saying (Right Now!) About Their Experience With AppFolio Support

We know that great support really matters to our customers. But it can be hard to tell if a company provides "great support". We all say that we do…but that's not enough. We've made our support survey responses public so you can get a true sense of how dedicated we are to providing the best support in the industry. These are real customer responses – unedited and updated every hour.

Support Experience Survey Responses

At the end of every support experience (every single one!) we ask customers to rate their experience with our Support Team. After a support case is closed we send a survey with these two questions:

1. How likely are you to recommend AppFolio based on your Support experience? (0 = not likely, 10 = most likely)

2. What is the reason for the score you gave?

These are the 25 most recent responses – completely unedited.

*Updated on the hour

8 /
10 / you all are always very helpful in resolving any of my issues
10 / RESPONSE WAS QUICK AND CONCISE
10 / speed and knowledge
10 / She was very accommodating in scheduling some time to speak with me about the issue I was having. She was able to confirm that the action I took were the correct actions for what I was trying to achieve.
6 / This no reflection on Olivia she has always been very polite and helpful. I spoke to Jonathan concerning my bank recs and some of the problem has not been resolved I believe he was going to contact someone?
10 / Jonathan was very helpful with my question this morning. thank you
10 / Very prompt and accurate information. The whole process took well under 24 hours and it was performed with precision.
10 / AppFolio has always responded in a timely manner either by email or by phone.
10 / She was helpful and when she wasn't certain of the answer she asked a coworker to get me the right answer to solve my issue. Very pleasant personality also!
10 / Awesome Help
10 / the response was quick and easy to understand.
10 / We were able to solve the problem quickly.
10 / Your team is very friendly, quick to respond and never makes one feel inadequate.
10 / Great customer service!
10 / As always, AppFolio responded to my request in a very timely manner. It was a pleasure working with Rachel.
10 / Fantastic support. love the phone call
10 / I am very happy with AppFolio Support team.
10 / Quick response to support request submitted online, able to resolve issue within minutes, patience working with first time AppFolio user
10 / Quick response time, knowledge of system and able to answer questions/resolve issue quickly
10 /
10 /
10 / Friendly support. Simple walk thru on problems.
10 / Kenna was very helpful and courteous..
10 /