The Online Portal is an easy, fast, and secure way to pay rent and other charges online, view payment history, and submit maintenance requests. Access your Online Portal from any mobile device by downloading the mobile app from the Google Play or the App Store.
This video demonstrates how to navigate the Online Portal and how to use all of the features included.
Download the Mobile app to stay logged in to your Online Portal. Make payments, submit maintenance requests and review important documents 24/7.
Log in here to access your Online Portal.
If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose whether or not to offer their tenants.
If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose whether or not to offer their residents.
Please note, once an auto payment is submitted for the month you cannot make changes to it. These instructions help you update the details of the auto payment that is submitted each month such as amount and date.
Once your auto payment is set up, the details are displayed in the Home or Payments tabs in the Scheduled Payments section.
You must call your bank and issue a stop payment. Neither AppFolio or your property manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf. The same is true for an auto payment that has processed for the month.
Click the Payments tab, then click View full account ledger to see a detailed ledger of all charges and payments posted to your account.
Please contact your property manager if you have any questions about the transactions displayed.
Your auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. To delete the auto payment, click Delete.
eCheck payments are free to you, but there is a non-refundable online portal convenience fee for a Credit or Debit card payment. This is in place to comply with current card network regulations. You are notified of the fee amount when you select the Credit or Debit card payment option, and are given the option to switch to eCheck.
The online portal convenience fee is a fixed, flat amount based approximately on your monthly charge amount.
We take privacy and security seriously and invest in state of the art systems to protect payment information.
Please contact your property manager, as this is a service they can choose whether or not to offer their residents.
No. Your property manager cannot see any of the payment information you have saved or have previously entered.
Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.
You are shown the maximum you can pay at the time of payment in the Online Portal. If you encounter the following message, you may have hit a limit we put in place for fraud protection. Please ask your property manager to contact AppFolio about the issue.
You are shown the maximum you can pay at the time of payment in the Online Portal. The maximum amount allowed for a single credit or debit payment is shown in the table below:
|Recurring Charge Amount||Maximum Single Transaction Amount|
|$1 - 1,500||$3,000|
|$1,501 - 5,000||2x recurring charge amount|
Please note, if your recurring charge amount increases or if you start paying for a new unit in the same Online Portal, the max allowed for a credit or debit card payment will not change. This only applies to payments made via credit or debit card, so you can switch to eCheck to pay a larger amount in one payment.
To increase the max amount you're allowed to match your current recurring charge amount, please ask your property manager to contact AppFolio about the issue, but please know that your convenience fee will also increase.
eCheck payments appear as "[your management company]". Credit or debit card payments plus the online portal convenience fee appear as "AF* [your management company]."
Please contact your property manager and they can provide you with a receipt. You can also see record of your payments on the Account Ledger in your Online Portal.
Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payments is $3.99 for up to $1,500.00 in cash.
Click the Account Profile tab to view or update the following information:
Please contact your property manager and ask them to delete the login information associated with your account.
You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.
Update your electronic signature for signing documents electronically in the Account Profile tab of your Online Portal.
Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this tab, contact your property manager as this feature may not be enabled for their account.
Check the progress of your request in the Maintenance tab. The status will update from received, to scheduled, to completed.
There is no limit to how many maintenance requests you can submit or see in your Online Portal. If you feel there are some missing, please contact your property manager as it's related to something they've done on their end.
Your property manager can send important documents securely to your Online Portal. Access these in the Shared Documents tab.
You'll receive an email notification every time a new document is shared.
If you signed a lease agreement online through your portal, you can view or download the completed lease documents from your portal at any time. Click Property Info from the menu on the left to view or download your online lease documents.
Click Insurance from the menu on the left to view or update your renters insurance policy.
If your property management company is signed up for renters insurance, you can also purchase a policy directly through Roost.
If your property management company has enrolled you in Liability to Landlord Insurance, you will see a Notice of Liability to Landlord Insurance link in the Home and Property Info tabs.
Click Notice of Liability to Landlord Insurance to view your summary of coverage.
Only your property manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.
If you rent multiple units from your property management company, you can manage all of those units in a single Online Portal. You must receive a separate activation link for each unit.
To view information or make payments for another unit, click View Another Unit, then click the button for the unit you wish to view.