AppFolio is more than a software vendor – we are a true technology partner. Our team actively supports you every step of the way so your business won’t miss a beat. At AppFolio, we put your business goals first throughout the entire onboarding process to accelerate the return on your technology investment.
Here’s what to expect as an AppFolio customer:
Maintain productivity and keep your monthly accounting process on track while you make the switch with on-call implementation and onboarding specialists
Maximize your use of AppFolio’s features with instant, on-demand access to AppFolio’s product training and guided tutorials
Frequently asked questions about AppFolio
Once you request a demo, a member of our team will reach out to you to serve as your first point of contact and set up a quick introductory call to learn more about portfolio, priorities, and business structure. After diving deeper into your specific needs, they will match you up with a specialist with the right expertise who will construct, plan, and schedule a customized demo for your business.
When you’re ready to get started with AppFolio, you’ll have a dedicated onboarding team to guide you through the process and set your business up for success. Typically, the onboarding process lasts 4-6 weeks, but your timeline will be customized depending on your business’ needs and your schedule. After the initial setup, training period, and data migration, you will have permanent, ongoing access to our award-winning training and support teams, with no hidden fees or hoops to jump through.
During onboarding, your dedicated team will work to understand your business’ needs so they can walk you through the process of migrating your data into AppFolio. Although the steps involved depend on your data strategy and your previous system, our capable and experienced team will be there to support you every step of the way.
The fastest way to get connected with a product specialist who can provide prompt and helpful support is to submit a case through your portal. You can also reach our award-winning customer support team by phone and email, or access how-to-articles, FAQs, and videos via the online help center.
Talk with an expert
Learn more about what AppFolio can do for your business. Our product experts are available to chat whenever you have questions.