The Online Portal is an easy, fast, and secure way to pay rent and other charges online, view your account ledger, and submit maintenance requests. Access your Online Portal from any mobile device.
This overview recording walks through the steps to activate the Online Portal for the first time, how to make payments, and how to submit maintenance requests.
You will receive an Online Portal Activation email or text message from your property management company.
If you see a message stating you cannot make payments online, your property manager has not enabled this feature. You can see your balance, but will not see the “Pay Now” or Setup Auto-Pay” buttons. Please call your property manager with any questions.
Tip: With the auto pay option, you specify the account, date, and amount to pay. Recurring payments are canceled automatically after your scheduled move out. This is a simple, easy, and secure way to make regular monthly payments.
Once your auto payment is scheduled, the details are displayed in the Payments tab.
Submit maintenance requests directly to your property manager from the Online Portal along with photos of the issue.
If you signed a lease agreement online through your portal, you can view or download the completed lease documents from your portal at any time. Click Property Info from the menu on the left to view or download your online lease documents.
From the menu on the left click Account Profile. Here you can manage various settings in your Online Portal.
I made a payment online by mistake. How do I stop the payment?
You must call your bank and issue a stop payment. Neither AppFolio or your property manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf.
I have two (or more) Online Portals but I’d like to have them combined into one. How do I do this?
Only your property manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.
Can I change the language of my Online Portal to Spanish?
Yes. Click the Account Profile tab on the left, then in the Choose Your Language section, use the menu to select Spanish and click Save.
Is there a cost to make payments online?
eCheck payment fees are instantly-rebated, while credit or debit card payments carry an online portal convenience fee that is non-refundable and is in place to comply with current card network regulations.
The online portal convenience fee is a fixed, flat amount based approximately on your monthly rent amount. The fee amount will stay the same for the entirety of your occupancy, no matter the amount of your payment.
What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
What type of bank account can I use if paying by eCheck?
You are free to use a checking or savings account. Accounts can be personal or business. Make sure you enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds.
Is there a maximum amount I can pay with an eCheck payment?
For fraud protection purposes, the maximum amount allowed for a single eCheck payment is whichever sum is greater: 3x the amount of your monthly recurring charges, 3x the amount of charges due now or set to post in the next 15 days, or $5,000. This is the maximum for a single transaction, so you can make multiple payments if necessary. Please note, if your move-in charges are dated in the future, you will only be able to pay up to $5,000 in a single payment until those charges are due.
Is there a maximum amount I can pay with a credit or debit card?
Tenants can pay 2x their monthly rent charge or $3,000 in a single credit/debit card payment, whichever sum is greater. If 2x their monthly rent charge exceeds $10,000, they cannot pay more than $10,000 in a single payment.
What will my payment look like on my bank statement?
eCheck payments are shown as a line item under the name of your property management company. Credit/ debit card payments typically list the property management company name for the base payment, and AppFolio under the online portal fee line item.
How is my information protected?
We take privacy and security seriously and invest in state of the art systems to protect payment information. All sensitive data is encrypted and our redundant infrastructure ensures the highest levels of service availability. It is bank-grade security. Learn more about our systems here
How do I view my balance and past payments?
You can see your balance due and any outstanding charges in the Home or Payments tabs. You can also see all past payments under the Payments tab. Each payment will have a unique confirmation number for reference.
How do I edit or modify my scheduled auto payment?
Your auto payment information will be displayed on the Home tab or Payments tabs. Click Edit to change the payment name, payment amount, or account information. If you wish to change the scheduled payment date, click Edit, then click Delete, and return to the Home tab to create a new auto payment.
I do not have a bank account or credit card, is there another option?
Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payments is $3.99 for up to $1,500.00 in cash.