The Realm-X Maintenance Performer is the AppFolio AI agent for maintenance operations. It handles resident intake, troubleshooting, work order creation, emergency classification, and vendor dispatch — under human supervision and based on rules you define. It works 24/7, so requests submitted after hours are handled the same way as those submitted during business hours.

No. The Realm-X Maintenance Performer handles the intake and administrative work that keeps your team in reactive mode — so the people on your team can focus on higher-value work. Vendors are dispatched based on your rules, and your team retains full visibility and control at every step through AppFolio.

The Realm-X Maintenance Performer responds immediately, regardless of the time. If the resident's situation meets your defined emergency criteria, the Realm-X Performer escalates it automatically and routes the right vendor based on your after-hours dispatch rules. Your team sees the full summary when they're back online.

Yes. The Realm-X Maintenance Performer communicates with residents in multiple languages, so language is not a barrier to a resident getting a timely, accurate response.

Property managers see a complete work order that includes what the resident reported, how the Realm-X Maintenance Performer responded, what was determined, how the issue was classified, and which vendor was contacted. The work order is already written and categorized. The manual intake work is done before anyone on her team opens it.

Yes. The Realm-X  Maintenance Performer operates based on rules you configure in AppFolio — including which issue types qualify as emergencies, which vendors handle which categories, severity thresholds, time-of-day logic, and on-call assignments. The Realm-X Performer executes your rules consistently, every time.