Too many calls and portal requests to handle?

Intelligently manage maintenance requests that come in — no matter the time of day or night — so your team can focus on running your business. Respond to your residents fast through texting, calling, or using the online portal, dispatch work orders to the right vendor, and save you and your employees valuable time.

Resident experience is vital — and an efficient, well-handled interaction can mean the difference between losing a resident and gaining a new one by referral. AppFolio Smart Maintenance responds to service requests on your behalf, via text, phone, or online portal, providing your residents with a great experience.

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With AppFolio’s Smart Maintenance, you get 24/7 service that provides:

A great experience for your residents

Clear and fast communication no matter the time of day or level of emergency

Maintenance all in one place

Instant visibility and insights into your maintenance workflow directly within AppFolio

Efficiency, so you can run your business

Increased accuracy and less manual processes for your team with the help of automation

Let us manage maintenance requests that come in — no matter the time of day or night.

Let us save you time when it comes to handling maintenance requests! Know that your residents are satisfied with timely service and maintenance emergencies are being handled efficiently the way your property wants. AppFolio agents, aided by AI, respond to your residents via text, phone, or online portal at any hour and dispatches pre-approved vendors on your behalf.

Price: $1.50 / month / unit

($300 / month minimum)

I find Smart Maintenance to be an extremely valuable feature in this industry. The level of communication between maintenance technicians, managers & tenants is what makes this so much easier.

Edith Bohorquez

VP of Operations, MPG Residential