Job Opportunities

AppFolio is seeking talented and energetic team players who are dedicated to building a new generation of innovative, customer-focused products. This is a rare opportunity to join an early stage company founded by experienced and successful entrepreneurs.

AppFolio is headquartered in Santa Barbara, California, an ideal location to live and work. We have an agile, customer driven development process and we are creating cutting-edge products with technologies such as Ruby on Rails. We have a distributed team and believe in hiring the best people no matter where they are. We have a strong affiliation with the University of California at Santa Barbara and Westmont College. We have full time positions and internships available.

(All positions located in Santa Barbara unless noted otherwise.)

Outside Sales Business Development Representative

The AppFolio Outside Sales Representative will call on property management companies, targeting companies that can benefit from remote web-based property management SaaS software solution. The primary function of this position is new account acquisition in major metro cities within the US. New account acquisition activities include prospecting, qualifying, solution selling, and closing. Additional activities include educational presentations given to associations, hosting territory luncheons and attending regional trade shows. Work in the Santa Barbara office and travel is 5-10 days a month to your assigned region in the West Coast territory.

Daily Responsibilities

• Emphasis on cold calling and lead follow up on property managers interested in AppFolio.
• Develop territory plan with assistance from sales director. These activities may include webinars, email campaigns, attending trade shows and conducting educational and product seminars.
• Manage and maintain accurate lead and account/opportunity entries within Salesforce (CRM).

Skills and Knowledge

• 2+ years outside sales experience is required
• Bachelors degree preferred but not required
• Cold calling experience solution selling a plus
• Excellent oral and written communication skills
• Highly motivated, energetic and positive self-starter
• Proficiency with Microsoft Office products, online software, and Internet

Click here to apply.

Outbound Inside Sales Business Development Representative - Dallas Office

The AppFolio Inside Sales Representative will call on property management companies, targeting companies that can benefit from remote web-based property management SaaS software solution. The primary function of this position is new account acquisition in within the US. New account acquisition activities include prospecting, qualifying, solution selling, and closing.

Daily Responsibilities

• Emphasis on cold calling and lead follow up on property managers interested in AppFolio.
• Value sales process using GoToMeeting online demonstrations of the AppFolio solution.
• Manage and maintain accurate lead and account/opportunity entries within Salesforce (CRM).

Knowledge and Skills

• 2+ years inside sales experience is required
• Bachelors degree preferred but not required
• Cold calling experience required
• Excellent oral and written communication skills
• Highly motivated, energetic and positive self-starter
• Proficiency with Microsoft Office products, online software, and Internet

Click here to apply.

Outside Sales Business Development Representative - Dallas Office

The AppFolio Outside Sales Representative will call on property management companies, targeting companies that can benefit from remote web-based property management SaaS software solution. The primary function of this position is new account acquisition in major metro cities within the US. New account acquisition activities include prospecting, qualifying, solution selling, and closing. Additional activities include educational presentations given to associations, hosting territory luncheons and attending regional trade shows. Work in the Dallas office and travel is 5-10 days a month to your assigned region in the Central or East Coast territory.

Daily Responsibilities

• Emphasis on cold calling and lead follow up on property managers interested in AppFolio.
• Develop territory plan with assistance from sales director. These activities may include webinars, email campaigns, attending trade shows and conducting educational and product seminars.
• Manage and maintain accurate lead and account/opportunity entries within Salesforce (CRM).

Knowledge and Skills

• 2+ years outside sales experience is required
• Bachelors degree preferred but not required
• Cold calling experience solution selling a plus
• Excellent oral and written communication skills
• Highly motivated, energetic and positive self-starter
• Proficiency with Microsoft Office products, online software, and Internet
• Knowledge of CRM and opportunity management systems, preferably Salesforce
• Ability to present publicly

Click here to apply.

Associate Implementation Specialists - Dallas Office

The Associate Implementation Specialist provides distinctive pre and post sale service that makes our customer’s love us. This position is the first point of contact for data conversion and pre & post-live follow-up.

This is an ideal opportunity for someone with a passion for customer satisfaction, obsession for accuracy, blend of technical and customer-interaction skills and a drive for excellence.

Responsibilities:

• Handles all data pulls, pre and post sale.
• Assists Implementation Team during data migrations by gathering, analyzing and processing client data.
• Partners with Sales, Implementation & Customer Success Team to define go forward best practices for managing data pulls & implementation tasks.
• Contacts customers during their 1st 30-days live.
• Listens to each customer & identifies opportunities to improve their experience.
• Coordinates with Implementation & Customer Success Teams to execute on customer success plans.
• Receives direction from the Director, Implementation and Post-sale Services and guidance from Implementation Specialists.

Knowledge and Skills

• Exceptional customer relationship building skills
• Ability to influence decision-making and change
• Excellent written and oral communication skills
• Strong analytical capabilities
• Strong ability to multi-task
• Ability to display good judgment
• Ability to work cross-functionally in a dynamic environment
• Ability to follow through on tasks until completed
• High degree of flexibility
• Accounting knowledge desired
• Property Management knowledge desired

Click here to apply.

Associate Customer Success Manager - Dallas Office

The Associate Customer Success Manager provides distinctive service that makes our customer’s love us. The role entails customer relationship building via inbound and outbound customer interactions to resolve issues, implement process improvements and provide product training.

This is an ideal opportunity for someone with a passion for customer satisfaction, blend of technical and customer-interaction skills and a drive for excellence.

Responsibilities:

• Provides timely response to customer support inquires.
• Resolves non-accounting related customer support requests.
• Answers incoming phone support requests and enters details of requests into SalesForce.
• Handles daily account communication regarding status of open support requests.
• Maintains and enhances customer satisfaction by providing ongoing proactive support throughout the customer life cycle.
• Receives direction from the Client Services Manager and guidance from Customer Success Managers.

Knowledge and Skills

• Exceptional customer relationship building skills
• Excellent written and oral communication skills
• Strong analytical capabilities
• Strong ability to multi-task
• Ability to display good judgment
• Ability to work cross-functionally in a dynamic environment
• Ability to follow through on tasks until completed
• High degree of flexibility
• Accounting knowledge desired

Click here to apply.

Software Engineer

AppFolio is the fastest growing provider of online property management software. Our company was founded by a team of technology leaders with many years of experience developing Software-as-a-Service applications. We believe that a small group of passionate people can deliver extraordinary results. We believe in focus and know we can only do a few things really, really well. Our company is experienced and built to last.

AppFolio software engineers work to build scalable, robust and easy to use solutions to complex business problems. Delivering intuitive and responsive applications over the web requires us to solve both difficult engineering and product design problems.

AppFolio wants creative and independent engineers who are comfortable with a high degree of autonomy and an agile, collaborative work environment. If you are a smart, versatile software engineer with a desire to work with the following technologies, we'd love to hear from you.

• Ruby on Rails
• MySQL
• Javascript/AJAX/jQuery
• HTML/CSS
• iPhone (iOS) and Android development
• SOA/REST/JSON/XML
• Apache Solr/Lucene search technology

Click here to apply.

Client Services Implementation Manager

The Implementation Manager is responsible for getting new customers live, on-time, with accurate data and the team properly trained. This position is the first point of contact for data conversion, customer training & post-live follow-up to ensure customer success. The Implementation Manager must be able to work cross functionally, be a great team player, team builder and communicator.

Duties and Responsibilities

• Manage new customer implementation projects.
• Focus on accurate data and end user training.
• Understanding customer business processes, configure AppFolio correctly.

Knowledge and Skills

• Outstanding customer relationship skills - ability to create and maintain strong positive relationships with AppFolio clients.
• Excellent oral and written communication skills, proficient presentation skills and strong organizational, analytical and problem solving skills.
• Ability to adapt and work efficiently in a rapidly changing dynamic team environment.
• Successful strategic client account management and development within the service industry.
• Industry experience preferred.
• Accounting knowledge/background preferred.
• Must possess the ability to manage day-to-day work and multiple simultaneous projects with minimal supervision.

Specifics

• Has to love solving problems.
• Highly organized, manage high volume of concurrent projects.
• Self-motivated, willing and able to drive change.
• Outstanding customer service skills, great at handling objections.

Click here to apply.

Sales Account Executive - Dallas Office

The AppFolio Sales Representative will call on property management companies, targeting companies that can benefit from remote web-based property management software. The primary function of this position is new account acquisition, with a secondary focus on account service. New account acquisition activities include prospecting, qualifying, solution selling, and closing. Additional activities include in territory face to face selling and possible seminar presentations. Account service tasks include continued engagement with client and client services for supporting the account.

Daily Responsibilities

• Emphasis on cold calling and lead follow up on property managers interested in AppFolio.
• Develop territory plan with assistance from VP of Sales and VP of Marketing. These activities may include webinars, email campaigns, attending trade shows and conducting educational and product seminars.
• Manage and maintain accurate lead and account/opportunity entries within Salesforce (CRM).
• Learn and understand the overall sales/customer lifecycle to further understand and support the Sales Team
• Ensure company policies and processes are being followed.
• Provide backup support for colleagues at tradeshows and in the office

Qualifications and Requirements

• 2+ years sales experience is required
• Bachelors degree preferred but not required
• Cold calling experience and or TeleSales experience a big plus, but not required
• Excellent oral and written communication skills.
• Highly motivated, energetic and positive self-starter
• Proficiency with Microsoft Office products, online software, and Internet
• Knowledge of CRM and opportunity management systems, preferably Salesforce
• Ability to present publicly a plus
• Travel 1-2 times a quarter to territory

Please send resumes to sales.jobs@appfolio.com.

Senior Web Operations Engineer

AppFolio is looking for a full-time Senior Web Operations Engineer to join our engineering team responsible for the architecture, build, design and maintenance of AppFolio's hosting, computing, networking, and storage infrastructure. AppFolio is seeking a talented and energetic team player who is dedicated to building and operating the 24/7 infrastructure for AppFolio's innovative SaaS products. This is a rare opportunity to join an early stage company founded by experienced and successful entrepreneurs. AppFolio is headquartered in Santa Barbara, California - an ideal location to live and work.

Responsibilities

• Planning, building, and supporting a 24x7x365 highly available and scalable production environment, including hosting, computing, networking, and storage infrastructure.
• Being on-call, responding to and resolving incidents in the production environment.
• Automating processes to reduce manual involvement.
• Configuring and utilizing monitoring tools to ensure high uptime.
• Analyzing the performance of the infrastructure against current needs and planning for needed improvements.​
• Designing and implementing security best practices, audits, and intrusion detection systems.
• Developing disaster recovery scenarios and fault management systems. Implementing production server backup and recovery.
• Interacting with vendors including hosting, Internet, hardware, and software vendors. Reviewing contracts and procurement.

Qualifications and Requirements

• Minimum of 5 years of web operations experience in a fast-paced 24/7 environment supporting a highly available, scalable web service.
• MS​ in Computer Science or equivalent experience.
• Excellent work ethic and willingness to put in significant extra time as needed.
• Dependable, self-motivated sense of responsibility.​
• Proven problem diagnosis, problem-solving and multitasking abilities.​
• Remain available for pre-scheduled weekend or after-hours projects that require system downtime and as such have to be carried out at “non-peak” times.​
• Detail oriented, consistent, and reliable.​
• In-depth experience and advanced understanding of the following technologies: Rack and Blade servers, NFS, Netapp NAS, Cisco, NetScaler, Linux, Apache, Ruby-on-Rails, MySQL, replication, DNS, TCP/IP, HTTP, SSL, Subversion, Unix shell scripting, deployment systems, automation tools.

This is a rare opportunity to join a small, passionate team and help build a new company in Santa Barbara. Don't miss out!

Click here to apply.

QA Engineer

AppFolio is looking for a full-time QA engineer who can join our Agile software development team located in Santa Barbara, CA. We practice and value pair programming, test-driven development and test automation. We have a unique, open office environment conducive to collaboration and communication. It's a fun place to work. We encourage all experience levels to apply.

Responsibilities

• Participate in writing acceptance tests for new user stories
• Conduct exploratory testing to identify areas of improvement for our web-based application
• Collaborate with developers to ensure test coverage by writing automated tests, including UI Integration tests using Selenium
• Test new features as part of our story-driven Agile development process
• Participate in backlog grooming for upcoming sprints
• Encourage team ownership of quality

Requirements

• Analytical skills and attention to detail
• Effective, clear communication style for working closely with development team and product owners
• Experience with accounting subject matter or property management a plus
• Commitment to quality, enthusiasm for testing

This is a rare opportunity to join a small, passionate team and help build a new company in Santa Barbara. Don't miss out!

Click here to apply.

SaaS Operations Engineer

AppFolio is the fastest growing provider of online property management software. Our company was founded by a team of technology leaders with many years of experience developing Software-as-a-Service applications. We believe that a small group of passionate people can deliver extraordinary results. We believe in focus and know we can only do a few things really, really well. Our company is experienced and built to last.

AppFolio SaaS Operations Engineers work with our engineering team and our client services team to solve technical issues found in the field. Delivering quick and efficient solutions requires us to solve both difficult engineering and product design problems.

Primary Duties Include

• Fast feature development to meet customer requests
• Quick, efficient fixing of critical bugs
• Develop and maintain internal production operation tools

AppFolio wants creative and independent SaaS Operations Engineers who are comfortable with a high degree of autonomy and an agile, collaborative work environment. If you are a smart, versatile software engineer with a desire to work with the following technologies, we'd love to hear from you.

• Ruby on Rails
• MySQL
• Javascript/AJAX/jQuery
• HTML/CSS
• iPhone (iOS) and Android development
• SOA/REST/JSON/XML
• Apache Solr/Lucene search technology

Click here to apply.

Payment Solutions Manager

AppFolio is looking for a start-up minded individual to help implement and manage our Payment Solutions. This person will have expert knowledge of the payments industry, with strong experience of ACH and Credit Card payment systems, especially in an e-commerce environment.

Job Duties

• Understanding and ability to manage day to day payment processing happening among our customers via AppFolio and its payment processor. Fraud identification and prevention is a key responsibility.
• Creation and maintenance of policies and procedures for any employees working with ACH/Credit Card information.
• Creation and maintenance of efficient procedures and workflow for merchant implementation, underwriting and other processes.
• Compliance auditing via both NACHA standards and PCI compliance.
• Interaction with ACH, credit card, check scanning vendors to maintain systems and resolve issues.
• Creation and maintenance of reports for internal purposes (billing, product management, compliance, fraud detection).
• Top-level escalation from client services to resolve merchant and tenant issues.
• On-boarding support for new customers, including underwriting, training and support.

Qualifications and Requirements

• Bachelor's degree or equivalent required.
• Accreditation would be welcome (e.g. AAP).
• Knowledge of ACH Rules and Regulations, Card Association Rules and Check 21 Legislation preferred.
• Property management industry experience also a plus.
• Background in SaaS software a plus.
• Periodic travel is required.

Please email your resume to product.jobs@appfolio.com.

Web Developer/Front End Engineer

Are you looking to build software that matters? Do you want to work with a brilliant engineering team that really cares that users love their software? AppFolio is a fast growing and funded start-up in Santa Barbara, CA that is focused on building exciting web-based business applications with the kind of usability that customers rave about. We take pride in finding new ways to delight our customers. You are someone who paints in structured DOMs and succinct CSS and who can appreciate the beauty of well engineered unobtrusive JavaScript. You will work directly with our engineering team to build out user interfaces that are used millions of times each month and help to make people's lives a little bit better.

We are looking for people who are expert with:

• XHTML
• CSS
• Javascript (and javascript libraries like jQuery and Prototype)
• Cross-browser testing of all the above
• Firebug and related web development tools

If you have one or more of the skills below, even better:

• Experience with Ext JS
• Knowledge of HTML5 and CSS3
• Experience with Ruby on Rails templates (ERB, HAML, etc)
• Experience with SASS

Click here to apply.

Software Engineering Summer Intern

At AppFolio we offer exciting paid internships using Ruby-on-Rails, Agile development and cloud computing technologies to build web-based applications that are used by thousands of businesses. As a summer intern, you'll be paired up with a software engineering mentor who will guide you through a meaningful software development project. You'll also get the chance to learn from successful entrepreneurs and will have an inside look into the operations of a successful, growing software company. We're just a bike ride away from the University of California, Santa Barbara, and all that Santa Barbara, CA has to offer. If you like solving fun, challenging software problems and are a motivated, self-directed software engineer we would love to hear from you.

Click here to apply.

Sr. QA Engineer

Write and execute test cases and file product change requests; automate tasks and tests using OOP (Object Oriented Programming) and MySQL; collaborate with users and developers to determine acceptance tests for functionality; conduct functionality, exploratory, and performance tests on Windows and Mac OS; perform cross-browser tests; mentor junior team members in black and white box testing and QA processes; drive continuous improvement of QA and Agile processes and procedures; use networking technology to install, configure, and maintain the s/w test environment.

Submit to: AppFolio, Inc., Goleta, CA, fax# (805) 968-0646, Job#004.

Headquartered in Santa Barbara, AppFolio was started by a team of technology leaders with proven experience creating software that businesses love to use. AppFolio creates complete, easy-to-use, web-based solutions for multiple vertical markets and the first AppFolio SaaS service was specifically created for residential property managers. With investors including Cisco Systems, BV Capital and the Investment Group of Santa Barbara, AppFolio’s rapid growth is being fueled by very happy and loyal customers.