Jobs
AppFolio is seeking talented and energetic team players who are dedicated to building a new generation of innovative, customer-focused products. This is a rare opportunity to join an early stage company founded by experienced and successful entrepreneurs. AppFolio is headquartered in Santa Barbara, California, an ideal location to live and work. We have an agile, customer driven development process and we are creating cutting-edge products with technologies such as Ruby on Rails. We have a distributed team and believe in hiring the best people no matter where they are. We have a strong affiliation with the University of California at Santa Barbara and Westmont College. We have full time positions and internships available.
We are currently seeking talented people in the following areas:
- Successful strategic customer account management and development within the service industry
- Property Management and Accounting knowledge
- Outstanding customer relationship skills - ability to penetrate accounts and build relationships
- Proven ability to effectively present and communicate to all levels of an organization
- Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
- Excellent oral and written communication skills, proficient presentation skills and strong organizational, analytical and problem solving skills.
- Emphasis on cold calling and lead follow up on property managers interested in AppFolio.
- Develop territory plan with assistance from VP of Sales and VP of Marketing. These activities may include webinars, email campaigns, attending trade shows and conducting educational and product seminars.
- Manage and maintain accurate lead and account/opportunity entries within Salesforce (CRM).
- Learn and understand the overall sales/customer lifecycle to further understand and support the Sales Team
- Ensure company policies and processes are being followed.
- Provide backup support for colleagues at tradeshows and in the office
- 2+ years sales experience is required
- Bachelors degree preferred but not required
- Cold calling experience and or TeleSales experience a big plus, but not required
- Excellent oral and written communication skills.
- Highly motivated, energetic and positive self-starter
- Proficiency with Microsoft Office products, online software, and Internet
- Knowledge of CRM and opportunity management systems, preferably Salesforce
- Ability to present publicly a plus
- Travel 1-2 times a quarter to territory
- Planning, building, and supporting a 24x7x365 highly available and scalable production environment, including hosting, computing, networking, and storage infrastructure.
- Being on-call, responding to and resolving incidents in the production environment.
- Automating processes to reduce manual involvement.
- Configuring and utilizing monitoring tools to ensure high uptime.
- Analyzing the performance of the infrastructure against current needs and planning for needed improvements.
- Designing and implementing security best practices, audits, and intrusion detection systems.
- Developing disaster recovery scenarios and fault management systems. Implementing production server backup and recovery.
- Interacting with vendors including hosting, Internet, hardware, and software vendors. Reviewing contracts and procurement.
- Minimum of 5 years of web operations experience in a fast-paced 24/7 environment supporting a highly available, scalable web service.
- MS in Computer Science or equivalent experience.
- Excellent work ethic and willingness to put in significant extra time as needed.
- Dependable, self-motivated sense of responsibility.
- Proven problem diagnosis, problem-solving and multitasking abilities.
- Remain available for pre-scheduled weekend or after-hours projects that require system downtime and as such have to be carried out at “non-peak” times.
- Detail oriented, consistent, and reliable.
- In-depth experience and advanced understanding of the following technologies: Rack and Blade servers, NFS, Netapp NAS, Cisco, NetScaler, Linux, Apache, Ruby-on-Rails, MySQL, replication, DNS, TCP/IP, HTTP, SSL, Subversion, Unix shell scripting, deployment systems, automation tools.
- Understanding and ability to manage day to day payment processing happening among our customers via AppFolio and its payment processor. Fraud identification and prevention is a key responsibility.
- Creation and maintenance of policies and procedures for any employees working with ACH/Credit Card information.
- Creation and maintenance of efficient procedures and workflow for merchant implementation, underwriting and other processes.
- Compliance auditing via both NACHA standards and PCI compliance.
- Interaction with ACH, credit card, check scanning vendors to maintain systems and resolve issues.
- Creation and maintenance of reports for internal purposes (billing, product management, compliance, fraud detection).
- Top-level escalation from client services to resolve merchant and tenant issues.
- On-boarding support for new customers, including underwriting, training and support.
- Bachelor's degree or equivalent required
- Accreditation would be welcome (e.g. AAP)
- Background and understanding of the ACH Rules and Regulations preferred. Further knowledge of Check 21 Legislation a plus.
- Property management industry experience also a plus
- Background in SaaS software a plus
- Periodic travel is required
Software Engineer
Design & develop system & software architectures, using Ruby on Rails framework & MySQL database, for scalable web-based services. Deploy & maintain web-based software applications using Apache & Mongrel web servers. Design & development of Web APIs and front-end interfaces for Rich Internet applications, using XML, REST APIs, CSS, JavaScript and AJAX. Submit resume to: AppFolio, Inc., Goleta, CA. Fax #: 805-968-0646, Job#001.
To apply, please submit your resume to jobs@AppFolio.com. No phone calls please.
Client Relationship Manager
The Client Relationship Manager is responsible for delivering pre and post sale service to AppFolio Property Manager customers and prospects. The Client Relationship Manager is the first point of contact for customer training, data conversion, setup/configuration, and problem solving. The Client Relationship Manager role is the conduit between customers and the rest of the AppFolio team, as such the Client Relationship Manager must be a great team player and communicator.
QualificationsPlease email your resume to jobs@AppFolio.com.
Sales Account Executive
The AppFolio Sales Representative will call on property management companies, targeting companies that can benefit from remote web-based property management software. The primary function of this position is new account acquisition, with a secondary focus on account service. New account acquisition activities include prospecting, qualifying, solution selling, and closing. Additional activities include in territory face to face selling and possible seminar presentations. Account service tasks include continued engagement with client and client services for supporting the account.
Daily ResponsibilitiesPlease send resumes to salesjob@appfolio.com.
Senior Web Operations Engineer
AppFolio is looking for a full-time Senior Web Operations Engineer to join our engineering team responsible for the architecture, build, design and maintenance of AppFolio's hosting, computing, networking, and storage infrastructure. AppFolio is seeking a talented and energetic team player who is dedicated to building and operating the 24/7 infrastructure for AppFolio's innovative SaaS products. This is a rare opportunity to join an early stage company founded by experienced and successful entrepreneurs. AppFolio is headquartered in Santa Barbara, California - an ideal location to live and work.
ResponsibilitiesThis is a rare opportunity to join a small, passionate team and help build a new company in Santa Barbara. Don't miss out! Email your resumes to jobs@AppFolio.com.
Payment Solutions Manager
AppFolio is looking for a start-up minded individual to help implement and manage our Payment Solutions. This person will have expert knowledge of the payments industry, with strong experience of ACH and Credit Card payment systems, especially in an e-commerce environment.
Job DutiesThis is a rare opportunity to join a small, passionate team and help build a new company in Santa Barbara. Don't miss out! Email your resumes to jobs@AppFolio.com.
