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Resident experience is key according to a new report from property technology company AppFolio which has released its annual Renter Preferences Report, which surveyed over 3,000 renters across the U.S.

A seamless resident experience is the key to boosting occupancy and mitigating costly attrition in multifamily.

I recently sat down with an industry executive who asked a question that has been on my mind lately. How AI agents are pushing multifamily beyond automation and centralization into an outcome-driven operating model that prioritizes portfolio performance, staff impact, and resident experience.