Set the Standard for a Better Resident Journey
AppFolio Resident Onboarding gives residents a guided path through lease signing, insurance, utilities, and payments.
Watch how Jordan sets up Carly's move-in — and how Carly completes every task in one workflow, without a single follow-up email. Jordan sees all of it in real time, without chasing or waiting on anything.
Resident Onboarding
Say hello to a smoother move-in process that saves time and boosts resident satisfaction from day one. With Resident Onboarding, you and your residents have a clear view of what needs to get done — all within one unified platform.
See How Resident Onboarding Works
Complete Move-In Visibility All in One Place
Property Management teams now have a move-in widget on their dashboard that shows exactly where each resident stands — lease signed, insurance uploaded, utilities confirmed. No follow-up calls. No status emails. Just a live view of every move-in, all in one place.
A Guided Checklist Residents Can Actually Complete
New residents get a step-by-step guided experience inside FolioSpace, their single destination for lease signing, security deposit, renters insurance, and utility setup. Everything they need before move-in day, organized and ready to go, from their phone.
Support Residents Need, Built Right Into the Move-In Flow
Utility setup is one of residents' top move-in challenges. With Resident Onboarding, residents get the option for human support from our Concierge service to help them set up utilities and purchase additional move-in services such as internet. The result: a more catered move-in experience with less back and forth.
FAQs
Resident Onboarding is the digital move-in experience, built into AppFolio and delivered through FolioSpace. Residents get a guided checklist of pre-move-in tasks—lease signing, insurance, utilities, deposits. Property managers get real-time visibility into progress, no follow-up work needed.
FolioSpace is the AppFolio resident-facing app. It's where residents manage their end-to-end living experience from application through renewal — all in one place, from their phone or computer.
Yes. Resident Onboarding replaces the back-and-forth of chasing signatures, following up on missing insurance, and manually tracking utility confirmations. The dashboard automatically surfaces each resident's progress, and residents complete tasks on their own time through FolioSpace, without prompting from your team.
Yes. Property managers can configure the onboarding tasks to match their specific requirements, including which utilities need to be in the resident's name and what services are included in the lease. All configurations are based on your existing settings and move-in details.
Resident Concierge is a free offering from AppFolio. During utility setup, residents have the option to either set up required utilities manually, or schedule a call with a human concierge who can help them set up their utilities and find deals on additional services such as internet.
Resident Onboarding is included with your AppFolio subscription and requires no change to your existing workflow. All configurations and requirements you set during the move-in flow will automatically generate the guided digital experience in FolioSpace.
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