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What’s New in AppFolio:
Summer 2024

Returning from an exhilarating week at this year’s NAA Apartmentalize event, we’re feeling energized and inspired after engaging with a diverse group of industry peers and showcasing what will be the future of real estate.

If you stopped by the AppFolio booth, you experienced AppFolio Realm-X and saw how embedded generative AI provides real-time intelligence by combining the latest foundation models with industry-specific context. We’re excited to announce that Realm-X is now available to all customers. Realm-X Assistant is a copilot, accessible within AppFolio, that helps you get work done faster and easier. Also available is Realm-X Messages, a reimagined inbox that keeps your resident communications under control by helping you sort through, act on, and respond to messages. We believe Realm-X is the first innovation of its kind in our industry and has the potential to multiply the productivity of everyone on your team. To learn more about Realm-X, click here.

But that’s not all that our teams have been working on. Keep reading to learn about what we delivered in Q2 in the areas of accounting and payments, marketing and leasing, affordable housing, maintenance and efficiency, and customer support.

Last modified: June 27, 2024
By: Rae Parker

 

Payments and Accounting

Flexible Rent With Best Egg

Take the stress out of rent week with Best Egg Flexible Rent. Seamlessly integrated with AppFolio and the resident online portal, Flexible Rent drives more on-time rent payments for you while giving your residents the financial flexibility they need to manage one of their largest expenses of the month: rent.

Residents can now apply for Flexible Rent directly within their online portal. AppFolio Property Manager customers can learn more about this new payment method in the Help Center.

NAA_Recap_Flexible_Rent

New: Budget Variances Page

Easily explain budget variances to your stakeholders with the new Budget Variances page. This page highlights your actuals, budgeted amounts, and variances, with the ability to record notes explaining variances. Additionally, your team can focus on ‌budget variances that require attention by setting budget variance thresholds. With more transparency into property performance details, it’s easier to keep stakeholders aligned.


On this new page, you can:

You can also easily include variance notes on your annual budget-comparative report to give leaders all the context they need to understand property performance overall.

budget-variances

Marketing and Leasing

Statewide Criminal Screening

Although some jurisdictions contribute limited records to the national criminal database, AppFolio has expanded our tenant screening capabilities to now offer statewide criminal screening. With statewide criminal screening, you have access to even more criminal records at the state level when screening applicants so that you can find qualified residents for your communities.

We’ve done the legwork for you, by enhancing the quality and thoroughness of your background checks by providing access to additional local and state sources, and making sure you have the most up-to-date information possible inside your existing screening report.

The expansion supplements the national database with criminal records directly from state courthouses without adding any further steps to your current leasing flow. You can also pick which states you’d like to enable and disable at any time. Current AppFolio Property Manager customers can learn how to sign up and see the most current list of the states where statewide criminal screening is available here.

tenant-screening

Affordable Housing

Special Claims and Miscellaneous Accounting Requests

Recouping costs from the U.S. Department of Housing and Urban Development (HUD) for special claims and miscellaneous accounting requests is critical to your bottom line. In AppFolio Property Manager, you can easily accomplish this task with just three simple clicks. Quickly add approved special claims or any miscellaneous account requests to your HAP requests and submit them through TRACS as required, all without leaving AppFolio. You’ll maintain a historical record of your submissions and compliance documents in a centralized system that your team can easily navigate.

tracs-submission

Maintenance and Efficiency

Vendor Portal Document Management

Strong partnerships with reliable vendors are crucial for a competitive edge in property management. An effective vendor management system can streamline your operations — from onboarding vendors to processing payments — while enhancing efficiency and service quality.

Don’t let expired vendor documents slip through the cracks — ensure your compliance with new document management capabilities, now available in the AppFolio Property Manager Vendor Portal. Vendors can now easily upload the following documents directly to the portal, saving you valuable time typically spent chasing paperwork:

“We have been receiving positive responses from our vendors who are automatically uploading their documents. It's making our lives easier!”

Bryan Hanes
Hanes Properties LLC | 800+ units

Vendor_Portal_Document_Management

Customer Support

New Phone Support Offering

We’re pleased to announce a new phone support option, now available for customers on AppFolio Property Manager Plus and AppFolio Property Manager Max. Customers subscribed to these plans can call the AppFolio support team directly between 8 am and 8 pm ET and receive immediate support for urgent issues. To get started, click the AppFolio logo in the lower right corner within your AppFolio Property Manager database to open the virtual assistant.

Take Advantage of the Latest Innovations

Stay plugged into the latest from AppFolio with resources in our Innovations Hub.

As an AppFolio Property Manager customer, you can find out more about each one of these features by logging in and exploring our Help Center content.

Not yet an AppFolio customer and would like to learn more about our approach to property management technology? Request a custom demo tailored to your company’s business needs to see how these powerful tools can help your business grow.

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