For your business to thrive, you need a technology partner who's by your side for the entire journey. With one powerful platform and one supportive team behind you, you can transform your day-to-day operations to boost efficiency and quickly remove roadblocks, giving you more time to focus on what matters.
Donna Smith, President, Enclave Property Management, 4,500+ units
Switching to a new platform is a big deal, but your dedicated onboarding team will be there to make sure it goes without a hitch. Our comprehensive and secure data migration process gives you a solid foundation to build on, and self-paced training for every role and workflow lets your team get up and running faster.
Your business has unique goals — and we keep them in focus from the moment onboarding begins. Tailored recommendations on which features to dig into first mean you can start achieving your objectives right away. And with user-friendly workflows and intuitive automation, your team will quickly pick up on opportunities to improve efficiency for your most business-critical processes.
Whether it’s month one or one hundred, our team is here when you need a helping hand. One powerful platform means one accountable team, committed to your success — and even if you add on solutions from our AppFolio Stack™ Integration Marketplace, you’ll get the support you need in one centralized place.
We do more than just listen to your needs. We anticipate them. Customer feedback guides all of our product enhancements — there are endless opportunities to share your input directly with our team.
In our online forum, customers can share and upvote ideas for new features and product improvements.
Our agile product team is constantly releasing feature enhancements driven by customer input.
We invite customers to try out new features and share feedback, so we can make them even better.
Our research team regularly sends surveys to customers who have opted-in to share their experience.
We collect feedback on features you’re actively using for a constant pulse on customer experience.
Leaders from our customers’ businesses sit on an advisory board that informs our strategic vision.
We foster connection through events nation-wide, including our beloved annual Customer Conference.
Articles, podcasts, research, and live online sessions keep you at the forefront of your industry.
If this sounds like the kind of partnership you’re looking for, then we’d love to connect and show you how our powerful platform can benefit your business. Sign up for a customized demo today.Book a Free Demo
The Help Center provides a wide variety of product support content you can access on-demand, from detailed how-to articles and online training to a community forum where you can interact with your peers.
Here’s why this is your first stop on the quest for answers:
Live chat lets you talk to an AppFolio product expert to troubleshoot urgent issues. Your support case will get its own customer care representative until it’s resolved, ensuring a seamless experience from start to finish.
Why our customers love it:
Some support cases are complex. When you need it, you can schedule a follow-up call with the customer care representative you’re chatting with. They’ll collect critical information about your case and promptly schedule a time to work through your issue over the phone.
When this might be the right call:
Check out these content resources for insights and advice on how to find the right solution for your business.
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