An Exceptional Experience with Every Interaction
AppFolio's effortless communication tools keep all stakeholders happy. Your residents, owners, and investors stay in the loop, all in one place.
Explore FolioSpace, our All-New Resident Experience
Exceed resident expectations throughout the entire rental lifecycle with FolioSpace — the next generation resident app.
Learn MoreKey Advantages For Your Team
Access Anytime, Anywhere
Empower Your Team with AI
Conquer Inbox Overwhelm
Seamless Resident Living, Right
at Their Fingertips
at Their Fingertips
Online Resident Portal and Mobile App
- More satisfied customers due to faster self-service offerings
- Fewer one-off phone calls and emails required
- Residents can stay connected and take action from anywhere with the mobile app
Agentic AI Workflows
- Fast, 24/7 response and multilingual support
- Quick issue resolution: Leveraging the Realm-X Maintenance Performer, residents can easily submit maintenance requests and get a technician dispatched without delay
- Smooth leasing experience: Leads will be contacted, tours scheduled, and questions answered with the Realm-X Leasing Performer
Centralized Inbox
- All inbound messages can be viewed in one place, filtered, and sorted
- Suggested actions use a message's context to guide users toward appropriate steps to address the resident’s needs
- Suggested responses make replies quick, clear, and relevant with personalized details automatically included
“AppFolio is a central structural pillar to the operation of our company, and through their continuous innovation, we have improved customer service, reduced the use of paper, and improved the ability for our team to communicate effectively.”
One Powerful Platform for All Your
Communication and Service Needs
Communication and Service Needs
Online Portal for Renters
The Online Portal lets your residents pay rent or dues online, view and download their lease agreement, or even submit maintenance requests from anywhere in a safe and secure way.
Online Portal for Homeowners & Board Members
Open the lines of communication with robust online portals that serve as a one-stop-shop for homeowners and board members to complete tasks.
Online Portal for Vendors
Give vendors access to view work order details, upload invoices, add notes and photos, and mark their work as complete all within the fully mobile Vendor Portal in AppFolio.
Online Owner Portal
Keep owners happy with timely insights into performance and finances and quick access to important documents, work orders, and reports.
Text Communication
Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies.
Email Communication
Email residents individually or in bulk from AppFolio for quick and convenient communication.
Payment Plans
Track and account for deferred rent, association dues, and other charges with payment plans.
Shared Documents & Folders
Quickly share important documents with residents directly through their AppFolio Online Portal. Documents can be easily organized and unshared as needed.
Online Board Approvals
Board members can easily sign checks and approve invoices through their AppFolio Online Portal, ensuring that association business can move quickly.
Architectural Reviews
Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.
Board Member Management
From online board approvals for voting on invoices and architectural requests, to shared documents and reports just for board members, empower your board with modern tools that make their job a breeze.
Tenant Insurance
Tenants have the option to either provide proof of renters insurance or to purchase renters insurance, offered by Appfolio Insurance Services, available through their tenant portal.
Surveys
Automatically send surveys to receive immediate feedback from residents and measure their satisfaction with your services over time.
Text Templates
Simplify and streamline your text communication process with text templates.
Mobile App
AppFolio’s Online Portal maximizes convenience with a mobile app, so your team can work from the field or at home, while your residents and vendors can access their tools and important information from anywhere.
Find Your Fit with Our Flexible Plans
No hidden fees. No overpaying for features you don’t need. With AppFolio’s pricing plans, you’ll know exactly what you’re paying for and get exactly what you need.
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Popular Workflows
Meet Your New Partner in Tech
We want you to win. Discover all the ways AppFolio’s communication tools can help improve service
and resident relations with a free demo today.