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Property Manager
Maintenance

Run Proactive, High-Performance Maintenance Workflows

With embedded smart automation and even smarter agentic AI managing everything from intake and follow-up to vendor coordination and feedback, your team can focus on delivering quality service and driving profit.

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Increase operational efficiency

Perfect Your Process & Centralize Your Teams

Mobile

Go Mobile

Respond to your customers’ needs whenever they need you and wherever you are. AppFolio’s best-in-class mobile app lets technicians and teams access essential tools and track property management maintenance progress from anywhere.

AI

Built-In Agentic AI

The AppFolio Realm-X Maintenance Performer acts as a smart, self-sufficient coordinator for your maintenance workflows and contact center, so your teams can focus on high-value resident experiences, asset preservation, property value, and profitability.

Seamless_Solution

One Powerful Platform

Digitize your operations and consolidate your processes in a single, flexible tool. AppFolio's outcome-oriented maintenance capabilities facilitate better team alignment and transparency than traditional property management maintenance software.

Innovations to Take Action and Drive Value

Online Maintenance Workflows
icon_workflows

Track Work Orders From Beginning To Finish

Effectively manage your properties, make fixes quickly, and give residents and homeowners ongoing updates using AppFolio. In one powerful platform, residents can submit work orders and expect immediate attention from your team, with the ability to track and communicate progress.
Includes:
  • Online Maintenance Requests
  • Work Orders
  • Unit Turn Board
  • Inspections
  • Common Area Maintenance
  • Mobile Violations & Tracking
  • In-House Maintenance
Pay Your Bills, Owners & Vendors
online_payment

Pay Your Bills, Owners, and Vendors

Streamline your maintenance payment processes with automated workflows. AppFolio's maintenance performance capabilities differ from legacy property management maintenance software, allowing you to centralize all payments and records into one platform and free up your team while maintaining a line of sight on your whole business with the confidence that every bill is paid on time, every time.
Benefits:
  • Automate billing and PO approvals, and approve payments from your mobile app
  • Protect your business and configure controls
  • Enhance your reputation with accurate, on-time payments
Photo of Brad Cleage

“AppFolio has completely revolutionized our processes. The dashboards and workflows help ensure that we are not missing steps and automated surveys help ensure work is completed correctly while providing feedback to us on residents satisfaction.”

Brad Cleage
SVP, Multifamily, Red Rock Realty Group
All Case Studies
Smart Maintenance
maintenance

The Realm-X Maintenance Performer & Automated Scheduling & Billing

Real estate’s only truly agentic AI, the Realm-X Maintenance Performer has the intelligence to reply to residents, analyze images, troubleshoot, prioritize emergencies, and dispatch work to the right technician. Once work is dispatched, you can use automation-driven platform tools to schedule work and bill owners consistently.
Benefits:
  • Built into the Online Resident Portal and Contact Center, the Maintenance Performer acts as your AI coordinator, responding to residents and dispatching
  • When your regular technicians aren't available, the Maintenance Performer can dispatch from the Lula Vendor Network to fully automate vendor outsourcing
  • Assign and schedule work orders to in-house technicians through the drag-and-drop calendar scheduler
  • Instantly generate custom invoices for owners using pre-set rules and adjustments, with automated billing tools
Auditing Center
auditing_center

Auditing Center

Gain enhanced visibility into tracked changes made by your staff. View an itemized history of maintenance activities and edits throughout AppFolio, when they occurred, and who performed them.
Benefits:
  • Maintain a centralized view of all tracked changes made in AppFolio
  • Efficiently investigate suspicious or fraudulent activity
  • Quickly identify and correct mistakes
  • Filterable by user, properties, dates, and entities

One Powerful Platform for All Your
Property Maintenance Needs

Mobile Inspections

Enable your team to manage on-site property inspections directly in AppFolio. This results in faster and more accurate workflows that get your units tuned more quickly.

Unit Turn Board

Quickly complete unit turns from a single, convenient location. The Unit Turn Board keeps track of all the work necessary to minimize the time a unit is vacant.

Work Orders

Save time communicating back and forth with residents or taking after-hours phone calls, with online requests and work orders.

Online Maintenance Requests

With detailed descriptions and live status views, communicating and resolving maintenance issues is simple.

Common Area Maintenance

Easily keep your community in top condition with CAM requests, tracking, and reconciliation tools.

Mobile Violations & Tracking

With real-time GPS tracking, navigate community maps to easily add new violations, follow up on existing violations, and close them out all from the field.

Architectural Reviews

Give homeowners the best customer experience from the minute they submit an architectural request to the moment they complete the update to their home.

Board Member Roles & Tenure Tracking

Find the latest information at all times without having to search other systems or files.

Audit Logs

Audit logs provide increased oversight of your business with automatic record-keeping. They make it easier to investigate mistakes and help identify suspicious activity.

In-House Maintenance

From resident submission to billing, spend less time manually entering data and enable your maintenance team to manage their entire workflow online.

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Find Your Fit with Our Flexible Plans

No hidden fees. No overpaying for features you don’t need. With AppFolio’s pricing plans, you’ll know exactly what you’re paying for and get exactly what you need.

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Meet Your New Partner in Tech

We want you to win. Discover all the ways AppFolio’s property management maintenance software
can help unlock more potential with a free demo today.

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