Reflecting on 2025, we witnessed a fundamental shift in our industry: the year we moved beyond simple task management to bridge the “Performance Gap.” This pivotal change launched impactful innovations, such as our industry-leading agentic AI housed within the AppFolio Performance Platform.

As we step into 2026, we’re carrying this momentum forward, turning the challenges of fluctuating demand into clear competitive advantages through relentless innovation and a dedicated commitment to your success. Together, we’re not just managing real estate; we’re delivering the proactive solutions needed to drive real performance for residents, owners, and teams alike.

Keep reading to learn what we delivered in Q1 in the areas of marketing and leasing, resident experience, maintenance, affordable housing, and AppFolio Stack™.

Marketing and Leasing

Cross-Selling for AppFolio Realm-X Leasing Performer

With the latest enhancement to the Leasing Performer, “no longer available” is no longer a dead end — it’s an opportunity. The Leasing Performer can now cross-sell units in seconds, cross-referencing all vacancies in your platform in an instant to suggest an alternative to a prospect’s original inquiry. Whether it’s suggesting a different floor plan within the same building or a comparable unit at a sister property, the system ensures the conversation never stops.

Synced to the Leasing CRM, the Performer updates the guest card in real time. This ensures that every piece of prospect data is captured, leaving your leasing team 100% prepared to host a personalized, in-person tour. By turning every inquiry into a portfolio-wide search, you’re delivering a sophisticated, convenient resident experience that helps you fill units faster. 

Resident Experience

Group Rate Internet With Resident Onboarding Lift

Drive recurring revenue while delivering an essential resident service. With the launch of Group Rate Internet — now available with Resident Onboarding Lift — you can transform a common move-in friction point into a high-value digital amenity and a consistent revenue stream. While residents get convenient access to discounted internet, you can maximize ancillary revenue and create a scalable, consistent income stream for every door you manage.

We’ve also eliminated the traditional move-in day headache with instant-on connectivity. Your residents can enjoy gigabit-speed internet that is active the moment they receive their keys, drastically improving their day-one experience and setting a tone of modern convenience from the very first hour.

Group Rate Internet is bundled directly into your Resident Benefits Package (RBP), removing manual billing hurdles and significantly reducing administrative overhead for your team. This update ensures that while your revenue grows, your workload doesn't, allowing you to focus on providing an exceptional living experience.

Maintenance

Vendor Follow-Up for AppFolio Realm-X Maintenance Performer

Never let a work order fall through the cracks again. With the Maintenance Performer, you no longer have to worry about who to text or when to follow up; the AI agent takes the lead, proactively reaching out to vendors to monitor open work orders, confirm successful completions, and troubleshoot potential delays before they escalate.

This enhancement is designed to give your team total oversight without the constant administrative hustle. Every interaction and touchpoint is automatically logged in the record, ensuring your data is always up-to-date and your team is always informed.

Advanced Inventory Tracking

Experience a new level of maintenance precision with our Advanced Inventory Tracking through AppFolio, transforming your basic in-stock list into a sophisticated asset management system. Hide or archive inventory items rather than deleting them, ensuring your past spend data remains 100% accurate for long-term reporting while instantly cutting through daily operational clutter.

To further tighten your bottom line, you can now assign specific inventory to designated properties, ensuring resources stay exactly where they’re needed. This localized control means technicians only see ‌inventory relevant to their assigned locations, effectively eliminating inventory drift and those frustrating moments when supplies mysteriously migrate from one property to another. By keeping the right parts with the right techs at the right site, you’re not just tracking assets; you’re building a more accountable, efficient, and confident maintenance operation.

Enhanced Scheduling Settings

Take control of your community’s calendar with our Enhanced Scheduling Settings, designed to provide you with the information needed to balance staffing with tour demand. By navigating to the new Scheduling Settings tab on your Property Page, you can now customize showing hours, toggle between self-guided or virtual tours, and manage same-day availability on a per-property basis. This level of granular control is unified by the Consolidated Property Calendar, which allows you to view all agent availability in one place, ensuring your booking windows always align perfectly with your on-site headcount.

We’ve brought that same level of harmony to the individual agent experience with the All-In-One Calendar. Agents no longer need to toggle between platforms to manage their day. Instead, they can now view their property tours alongside professional commitments integrated directly from their third-party calendars. This consolidated view eliminates scheduling conflicts and empowers your team to show up to every tour focused and fully prepared.

Affordable Housing

Affordable Housing HAP Request

Have a more streamlined HAP Request experience with our enhanced reconciliation capabilities. We’ve introduced a more comprehensive reconciliation workflow that lets you align your vouchers with the payments you receive from your contract administrator. 

To further empower your teams, we’ve also introduced a high-impact bulk action button that allows you to post and deposit assistance payments and adjustments with a single click — no more tedious, line-by-line entries. By automating the heavy lifting of HAP reconciliation, we’re helping you stay compliant while freeing up your team to focus on what matters most: supporting your residents and your community.

AppFolio Stack™ Marketplace

Seamless VoIP Communication With SimpleVoIP

SimpleVoIP is the latest addition to the AppFolio Stack Marketplace, bringing a sophisticated, cloud-based communication suite directly into your workflow. This integration transforms how you connect with residents and teams by embedding enterprise-grade VoIP and advanced call routing into one seamless experience. Whether your team prefers desktop handsets, mobile apps, or e-fax, SimpleVoIP provides the flexible, high-speed connectivity a modern portfolio demands.

The true power of this partnership lies in its AI-powered intelligence. With the CRM Connect feature, you can place calls directly from AppFolio, and the system automatically takes notes and logs them in your customer records. For incoming calls, the system instantly identifies the caller and displays the matching contact page on your screen*, ensuring your team is briefed and ready before they even say hello. Learn more about SimpleVoIP here.

*Inbound screen pop and click-to-call features in AppFolio require Google Chrome™ or Microsoft Edge™ browser with SimpleVoIP browser extension on desktop and laptop computers. Inbound screen pop feature is not available on mobile phones.

Zero Transaction Fees on Vendor Payments With AvidXchange

Manual accounts payable (AP) isn’t just slow — it’s expensive, error-prone, and puts your business at significant financial risk. To help you modernize your AP process without adding complexity, we’ve partnered with AvidXchange to bring you seamless payment automation directly within AppFolio. 

Through this partnership, AppFolio Plus and Max customers pay zero transaction fees* on vendor payments. Moving to an automated process with AvidXchange Payment Automation means your business can:

• Automate bill payments and view detailed real-time payment status updates directly in AppFolio, helping your team save time while reducing risk 

• Free your team from printing and mailing checks, following up with vendors, and tracking payments

• Make reconciliations a breeze, as AvidXchange debits the funds immediately and pays vendors from their account

• Protect your cash flow and reduce risk with Positive Pay monitoring and an experienced fraud team working to help keep your business secure

Learn more about AvidXchange here.

*The AppFolio Plus or Max plans are required for zero transaction fees. Customers with an existing AvidXchange contract will need to contact AvidXchange directly to opt-in to receive no transaction fees.

Take Advantage of the Latest Innovations

Stay plugged in to the latest from AppFolio with resources in our Innovations Hub.

As an AppFolio customer, you can learn more about each feature by logging in and exploring our Knowledge Base content.

Key Takeaways

• AI for Leasing and Maintenance: The AppFolio Performance Platform continues to expand its agentic AI capabilities with the Leasing Performer now cross-selling units portfolio-wide, and the Maintenance Performer proactively handles vendor follow-up on work orders.

• Resident Experience: The launch of Group Rate Internet with Resident Onboarding Lift allows you to generate recurring ancillary revenue from high-value digital amenities, with charges automatically bundled into the RBP.

• Maintenance: Advanced Inventory Tracking offers greater control by enabling inventory to be assigned to specific properties, eliminating inventory drift and ensuring accurate long-term reporting. Enhanced Scheduling Settings provide granular, per-property control over showing hours and tour types, unified in an All-In-One Calendar that integrates agent tours with their professional commitments.

• AppFolio Stack™ Partners: A new partnership with AvidXchange offers AppFolio Plus and Max customers zero transaction fees on vendor payments, automating the AP process to save time, reduce risk, and protect cash flow. Integration with SimpleVoIP brings an enterprise-grade, cloud-based communication suite to your workflow, featuring AI-powered intelligence to automatically log notes and display caller information instantly.

• Affordable Housing: The Affordable Housing HAP Request update introduces a sophisticated reconciliation workflow and a new bulk action button to post and deposit assistance payments/adjustments with a single click.