At AppFolio, we are vigorous about protecting our customers’ data, which is why we continuously offer resources needed for smooth business operations while mitigating risks that could lead to potential financial loss, reputational damage and legal sanctions. While we will always make sure your data is handled with the utmost care, there are important precautions and habits customers and partners can instill within their organization to ensure compliance as well as confidence that both individual and organizational data is protected.
We will never call or email you asking for your email address or password; if you receive any communication appearing to be from AppFolio that asks you to input account information, do not click any links. AppFolio will never threaten to cancel your account, or ask you to upgrade by logging into a web page. If you receive an email like this, make sure to move it to the spam folder and submit a support request to notify a Customer Care Specialist.
Phishing scams use fraudulent emails and fake websites posing as legitimate businesses to lure users into revealing private account or login information. If you receive an email from a business that includes a link to a website don’t click any links or follow instructions. Always open a separate browser to determine the validity of the company in question. Once validated proceed with caution.
Keep in mind, however, that phishing scams may be very sophisticated with emails looking exactly like official communication; if any email arrives but asks for personal information, it should be viewed with skepticism and avoided. You can also verify the legitimacy of the business by calling them directly.
We recommend always using antivirus software, which is a program designed to detect and remove viruses and other kinds of malicious software from your computer or laptop. Additionally, keep your operating system up to date. While this may come as a minor inconvenience at times due to slow speeds and reboots, updated software is vital for protecting your systems and private data. If available, consider enabling automatic updates for your software to ensure you always have the latest protections.
AppFolio also supports two factor authentication (2FA) in all of our accounts. Two factor authentication works by sending you a text message before letting anyone log in from an unknown computer. With two factor authentication enabled, even if you accidentally give away your password, an attacker would be unable to log in to your account. Beware that some bad actors may also ask you for the sms code you received, never share these codes with anyone.
It's always a good idea to use a strong unique password for your AppFolio account. This way, if any of your other accounts are compromised, your AppFolio account will stay safe. Password managers such as Bitwarden and 1Password can help you remember unique passwords for every online service you use.