AppFolio Consumer Relations

AppFolio, Inc. ("AppFolio") provides tenant screening services to property managers. If you'd like a copy of your screening report, or if you believe there is an error on your report, our Consumer Relations team is here to help. View Sample Screening Report.

Request a Copy of your Screening Report or Dispute an Error

To request a copy of your report or dispute information on your report, please contact us. We will ask to verify your identity to protect the privacy of your personal information and ensure that we are not sharing your data with anyone else.

Contact Us Online

You can also contact us in the following ways:

  • Toll-free phone: (866) 359-3630
  • Secure fax: (866) 496-8077
  • Mail your request and details to:
    Consumer Relations
    70 Castilian Drive
    Goleta, CA 93117
  • Email: consumer.relations@appfolio.com
    NOTE: Do not send personally identifiable information or sensitive documents, such as your Background Report or Social Security Number, via email as this is not secure.

We'll need to verify your identity

This will ensure we won't ever discuss your private data with anyone other than you.

Providing the following will expedite this process:

  • A copy of your government-issued ID (Driver License, State ID card or Passport)
  • A brief explanation of your request that includes:
  • Your full name (including middle if relevant)
  • Your current address
  • Your date of birth
  • Your social security number
  • Your contact number
  • Your email address (if this is a convenient way for us to communicate with you)
  • Any relevant documentation that will assist us in our reinvestigation

Victim of Human Trafficking Submission

To submit a request to have adverse information blocked under the victim of human trafficking section of the Fair Credit Reporting Act (“FCRA”), please contact us using one of the methods listed below.

We will verify your identity to protect the privacy of your personal information and ensure that we are not sharing your data with anyone else.

Toll-free phone: (866) 359-3630

Secure fax: (866) 496-8077

Mail:
Consumer Relations
Attn: Victim of Human Trafficking Submission
70 Castilian Drive
Goleta, CA 93117

You may also email us at consumer.relations@appfolio.com. PLEASE NOTE: Do not send personally identifiable information (such as your social security number) or sensitive documents (such as your background report) via email as this is not secure.

Please include, or be ready to provide, the following information in your request:

  • Your preferred method of contact
  • Your victim determination documentation (e.g. a self attestation or documentation that you are a victim of human trafficking as set out in the FCRA)
  • The adverse items of information you wish to be blocked
  • As much of the following information you can provide to enable us to verify your identity and locate your screening report:
  • First and last name
  • Date of birth
  • Social security number
  • Current address
  • Phone number
  • Property management company you applied for a property with

State Summaries of Rights

Please click here for state summary of rights for Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Maryland, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin.

Frequently Asked Questions (FAQs)

Q. How can I obtain a copy of my tenant screening report from AppFolio?
Please contact us via one of the methods outlined above. We will send you a copy of your screening report once we receive your request and verify your identity.

Q. What information is included in an AppFolio tenant screening report?
AppFolio provides tenant screening reports to our property manager customers who wish to screen applicants for potential tenancy. AppFolio's tenant screening reports may include credit information (including a credit score) as well as publicly available landlord-tenant and criminal records, depending on the service the property manager has signed up for. View Sample Screening Report.

Q. Where does AppFolio obtain information for my screening report?
AppFolio obtains credit information from Experian (a nationwide credit bureau). Criminal and landlord-tenant data is pulled from hundreds of state and county courts across the United States.

Q. Why does "AppFolio Resident Screening" appear as a credit inquiry on my credit report?
AppFolio develops software for property management companies. A feature of our software provides credit and tenant screening services to property management companies. Our name appears as a credit inquiry on your file when you have been screened during the application process for a housing rental. If you would like more information or would like a copy of your report, please see above.

Q. What if the information that appears on my screening report is incorrect?
AppFolio is dedicated to providing accurate, up-to-date credit and background information. If you believe information in your tenant screening report is incorrect, we encourage you to take the necessary steps to dispute the error. We are here to help and provide assistance throughout the process. Please complete the steps above to explain the error and start the dispute process.

Once we receive your request, we will work with you to complete an in-depth investigation. AppFolio will update or remove any information determined incorrect from your tenant screening report and notify you and the property manager of the results.

Q. Why is the credit score different on my AppFolio report from the score I saw on another report?
There are over 100 different types of credit scores. Each one is used for different purposes and calculated in different manners. It is not uncommon to see various credit scores that are significantly different from each other for the same credit file.

Q. What is a consumer disclosure?
A consumer disclosure is a copy of all information held by AppFolio in relation to you (as defined in section 609 of the Fair Credit Reporting Act (15 U.S.C. § 1681g)). If you would like to request a copy of your consumer disclosure, please contact us using one of the methods above.

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