Founder and President Anthony McDermott started AMC Property Services, LLC 10 years ago. With a background in business, he always wanted to be an entrepreneur, but the early years weren’t easy. “For the first few years, you’re in building mode, trying to bring on as many new clients as you can,” Anthony explained. “My goal was to get into the Boston market, so I worked 70 hours a week, 7 days a week, and just kept going.”
He found out the hard way that using his previous technology solution wasn’t the best way to manage his business financially. At the time, he was managing two properties and didn’t feel it was a credible and accurate source for presenting financial reports to owners. “I didn’t have the proper materials and the right tools to be able to present confidently the right level of detail I knew they were looking for.”
After less than two years of using QuickBooks, he made the switch to AppFolio Property Manager because he knew his business needed a more robust software that could give his team the tools they needed to streamline their accounting process to truly grow.
“The biggest takeaway with AppFolio is the level of transparency that you can offer your clients. I switched to AppFolio early on in my business, and it’s made a huge difference.”
Before making the switch to AppFolio, processing account payables and receivables was an all-day affair. Vendors in the area love working with AMC Property Services, LLC, and they use about 20 different subcontractors. They had to physically write and print checks, which became a time-consuming and cumbersome task to complete with so many contractors.
Using robust AppFolio accounting features like Smart Bill Entry and Automated AP, his team spends less time manually entering bills and instead uses AI to speed up processing and payment for all invoices from vendors. Payment processing for one property used to take a full day, but now 10 or more properties can be processed in that same amount of time. He’s also seen great success with residents using Online Payments to pay their condo dues and rent. Of the 40 properties and more than 500 units they manage, about 90% of residents have a seamless experience paying online and have set up auto-pay. Residents can also receive automatic reminders of when fees are due, which is a bonus.
“Online Payments and Smart Bill Entry are a must! AppFolio has eliminated so many unnecessary steps to allow me to just continue to grow.”
Making the switch to AppFolio was an easy decision, but the onboarding process was even easier. Anthony spoke about how the AppFolio Customer Success team was there every step of the way to guide AMC Property Services, LLC through milestones. They received support migrating their data to ensure their information was correctly and accurately mapped in AppFolio, and they took advantage of trainings to get the whole team up to speed. “The onboarding was pretty seamless, and I didn’t have any trouble,” Anthony said. “Of course there’s a learning curve when you’re learning anything new, but the AppFolio team did it all for me. Now when I onboard a new property, it’s just so seamless, and I’ve even taught others in my office how to do it.”
Anthony’s team is able to find ongoing assistance when product support is needed. There are a variety of channels available for help, including on-demand, self-help training and articles, free webinars, live chat support, and call scheduling for more complex issues.
AMC Property Services, LLC may be a small team of four, but the impact their business has on their community is monumental. What makes them stand out from the competition is that they’re focused on the core fundamentals of managing properties, and they take pride in being a business that owners and residents can trust. They don’t need any advertising to promote their business; they mainly win new clients by word of mouth.
“I have close to 500 doors and more than 40 buildings with zero advertisement,” Anthony shared. “When I take on a property, I take care of their needs directly, and that’s something owners haven’t experienced before.”
For Anthony, AppFolio is a game-changer because everything that he needs to manage his properties is stored and consolidated into one software, eliminating the need to use multiple systems.
They use the Online Portal to empower residents and owners with instant access to information and important documents, which keeps everyone happy. In just one click, property owners can see important financial statements and performance reports in real time, without the need for Anthony or his team to pull that information manually. Additionally, all documents that need to be reviewed are quickly uploaded and available within the Online Portal whenever they need them.
As a result, he knows that residents and owners alike are receiving the best quality of service. “This aspect of AppFolio just makes it so much easier. I don’t think I even got that far with QuickBooks, and I don’t think you can. It’s just not the same.”
“With AppFolio, everything is recorded and available to them. They’re able to access whatever they need, and it makes things a lot easier because we don’t have to field questions. It’s all right there for them to look at or print.”
That’s what Anthony would tell other property management companies when looking for a property management provider. He gets questions often on AppFolio, and he’ll tell anyone why AppFolio is a game-changer.
“I'm pretty loyal and I stick with what works, and AppFolio definitely works for me. I don’t see them not being in the future with AMC [Property Services, LLC]. We plan to keep pushing forward together.”
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