Customer Story
Atrium Management Company trusts AppFolio to deliver outstanding experiences for its teams, residents and owners.
Atrium Management Company
Established: 1999\ Location: Orlando, FL\ Portfolio: Single-family, multifamily\ Previous Solution: RealPage, Buildium, PROMASAtrium Management Company, a property management organization for single-family and multifamily properties across Central Florida, has grown rapidly over the last several years. But because every relationship matters to Atrium, they needed a solution that could help them deliver exceptional experiences, even as they were growing exponentially. We sat down with Mike Krause, a partner at Atrium, to see how AppFolio Property Manager’s intuitively designed, easy-to-use platform supports team members, residents, and owners.
Orlando Business Journal
Best Places to Work honoree
5X
Inc. 5000 Fastest Growing
Company in Orlando
#45
Units Managed
2,700+
“The usability of AppFolio is one of its biggest advantages.”
Mike Krause
Partner, Atrium Management Company
Easy-to-use, intuitively designed solutions
Over the last several years, Atrium has grown rapidly through the acquisition of several property management companies. Because some acquired organizations use a different platform than AppFolio Property Manager, Mike was often challenged by navigating multiple disparate and overly complex property management systems.
“With another platform, I have to get into different systems to pull a financial report or a resident report, which makes no sense to me. Why can't we just centralize where we pull our reports from?”
“With another platform, I have to get into different systems to pull a financial report or a resident report, which makes no sense to me. Why can't we just centralize where we pull our reports from?”
One comprehensive platform, designed to scale
In a span of just a few years, Atrium Management Company grew from two employees and 200 units to 95 employees and 2,700+ units. Because AppFolio Property Manager is purpose-built to easily scale and grow, Atrium was able to continue moving forward without running into platform growing pains.
“In terms of scale, inputting and setting up new properties is very easy. We can do it all on our own, although AppFolio has helped us as well. Their service and support is always quick, to the point.”
Atrium Management Company found the perfect match with AppFolio
Because Atrium Property Management built their entire business by prioritizing developing relationships, they deserved more than just a software provider. With AppFolio, they gained a true business partner that’s committed not only to delivering the best possible solutions for their needs but also dedicated to their ongoing success.
“Real estate is a tool for us to make an impact in people's lives. Everything we do in our business is all about relationships, and we really want to do a good job. I feel like AppFolio genuinely cares that its partners are succeeding.”
“Real estate is a tool for us to make an impact in people's lives. Everything we do in our business is all about relationships, and we really want to do a good job. I feel like AppFolio genuinely cares that its partners are succeeding.”
Making one of the best places to work even better
For five years in a row, Atrium Management Company was voted one of Orlando’s best places to work and it’s easy to see why: They are committed to a good employee experience as much as they are to a positive resident and owner experience. By using AppFolio, team members can be onboarded faster and contributing sooner.
“One of the biggest things is how easy it is to train new people, and from that usability we've grown rapidly. We went from two employees eight years ago to almost 100 employees now. The AppFolio system is so user-intuitive and helps people effectively do their jobs, which makes our business easier.”
“One of the biggest things is how easy it is to train new people, and from that usability we've grown rapidly. We went from two employees eight years ago to almost 100 employees now. The AppFolio system is so user-intuitive and helps people effectively do their jobs, which makes our business easier.”
A modern approach to providing stand-out service
With centralized communication hubs, self-service online portals, online maintenance requests, and much more, creating amazing resident experiences is easy with AppFolio’s modern, mobile, and online property management tools.
“In terms of resident experience, it's been great. As it is for our employees, AppFolio Property Manager is very usable and intuitive for residents as well. I think it's definitely helped with improving the resident experience and retention.”
“In terms of resident experience, it's been great. As it is for our employees, AppFolio Property Manager is very usable and intuitive for residents as well. I think it's definitely helped with improving the resident experience and retention.”
Delivering more of what matters for owners
With quick and accurate access to work orders, documents, and metrics, Atrium Management Company is able to more easily keep owners updated and informed on property performance.
“Owners love the reporting. It is automatically sent out every month, the portals are organized, and it's very clear. When you're looking at the owner pages and the properties themselves, the pages just make sense with all the crucial resident information right there. I can't say that for most other software.”
“Owners love the reporting. It is automatically sent out every month, the portals are organized, and it's very clear. When you're looking at the owner pages and the properties themselves, the pages just make sense with all the crucial resident information right there. I can't say that for most other software.”
Space for more success
Atrium Management Company isn’t done growing just yet. With big plans for the future, Mike knows that AppFolio Property Manager is key to keeping his staff, residents, and owners happy while giving him and his team time to run the business and scale their vision.
“AppFolio has allowed me to scale my business faster than I ever would've been able to do before and that's my goal right now.”
Mike Krause
Parner, Atrium Management Company
Why take our word for it?
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