President of Dream Live Prosper Communities,
DLP Capital
Established: 2006
Location: St. Augustine, FL
Why AppFolio:
When it comes to driving meaningful growth and making an impact, DLP Capital knows the value of having the right technology partner. With AppFolio Property Manager, they’re able to operate with greater clarity, consistency, and connection across their entire business. We sat down with Rob Gayle, President of Dream Live Prosper Communities, to hear how.
9,900+
$5.3 Billion*
30
2017
For Rob Gayle, property management has always been more than a profession; it has been a calling rooted in service, growth, and community. Starting his career as a leasing agent, he quickly rose through the ranks, driven by a deep empathy toward residents and a commitment to the highest operational standards.
In 2007, Rob took a leap and founded his own property management company, and by 2011, he’d taken the business public. While ringing the bell at the Stock Exchange was a major milestone, he still felt like something was missing. He longed to have a deeper impact. This brought him to Dream Live Prosper Communities, where he now serves as President.
Based in St. Augustine, Florida, Dream Live Prosper Communities (DLPC) manages nearly 30 properties totaling over 9,000 units, estimated at 5.3 billion in assets under management, owned and invested in by its affiliate, DLP Capital.* More than just a management company, DLPC is a mission-driven organization focused on building thriving communities and transforming lives. “Giving has been part of my family my entire life,” Rob says. “At DLPC, we don’t just give back to the communities we manage, we give to the communities that surround them, too.”
That focus on people, purpose, and performance is why DLPC partnered with AppFolio.
In an industry where operational clarity makes a measurable difference, DLPC relies on AppFolio for a fully integrated platform that keeps everything and everyone connected. For Rob and his team, performance isn’t just about hitting metrics. It’s about aligning how they manage operations with the broader impact they want to make.
“We measure success by believing in the power of ‘and’,” Rob explains. “You can target double-digit returns for investors and build thriving communities where residents know their neighbors and feel like they belong.”
Achieving this level of impact requires more than effort. Instead, it demands the right tools to execute with consistency, speed, and insight — and that’s where AppFolio comes in. From leasing tools such as AI Leasing Assistant, Lisa, to workflow automation through AppFolio Realm-X, Flows, Messages, and Assistant, DLPC has a unified system where all capabilities work seamlessly together.
That end-to-end integration gives DLPC a real competitive edge. Since launching Realm-X, DLPC has already set up a flow that’s driven over 1,385 message actions and 6,336 assistant actions — allowing them to deliver a more consistent and responsive resident experience.
Rob shares, “Yes, Realm-X creates efficiencies for our teams, but it also ensures residents aren’t forgotten. It helps us track touchpoints, automate reminders, and update residents on maintenance requests.”
By keeping every team member informed, DLPC strengthens relationships and lives its mission of building thriving communities and transforming lives.
The AppFolio DifferenceHaving experienced tremendous growth in recent years, DLPC needed a technology partner that could keep pace and evolve with them. AppFolio rose to that challenge, continually growing alongside DLPC. With the market continuing to shift rapidly, especially with the rise in AI, DLPC sees AppFolio as a true innovation partner that can keep them ahead of the curve.
In addition to having the tools DLPC needs to support their growth, AppFolio has built a strong, collaborative relationship with Rob. Through regular feedback sessions to early access to new features, Rob and his team have confidence that DLPC and AppFolio are growing together.
“We’re taking AppFolio with us, and it’s a great partnership. They’re listening, giving me opportunities to beta-test new things, and they get to hear what I’ve done in the past to make themselves better. This is what’s going to make DLPC better, and it’s exciting.”
DLPC has partnered with AppFolio for years, not just because it scales with their business but because of our constant focus on innovation, which helps DLPC operate smarter every step of the way. With constantly evolving tools designed to drive real outcomes, AppFolio empowers DLPC to manage its operations with full confidence.
With AppFolio as a single source of truth, DLPC makes faster, more informed decisions based on real-time data. All key information lives in AppFolio, and DLPC can create custom reports to drill into specifics at the portfolio level or down to a single property’s general ledger. This level of insight allows DLPC to not only monitor performance but also respond to trends and take action to improve outcomes.
“With AppFolio, we can go to one central location, and it’d be the true source of data. That’s the AppFolio difference. The reports are telling us a story, and from there we can take action to improve our assets.”
Managing a leasing pipeline across thousands of units is no easy task, but with AppFolio Leasing CRM, DLPC has streamlined its entire lead-to-lease process. Whether agents are centralized or dispersed, they can use Leasing CRM to instantly (and easily) track leads, prioritize follow-ups, and view performance metrics across every property. With full visibility into the leasing journey, teams stay aligned and future residents never fall through the cracks.
“We’re following up with leads nearly 47% faster than before. That kind of speed wasn’t possible until we started using AppFolio Property Manager Max.”
Included in AppFolio Property Manager Max, custom fields and application programming interfaces (APIs) give DLPC the flexibility to work faster and more accurately. Maintenance teams can walk a unit, document everything with photos and notes, and assign repair types and costs using new custom categories, all within a single workflow. That means fewer delays and faster turns.
“APIs and custom fields have really helped us on the maintenance side. Photos, notes, and repair costs are all there in one place. Our maintenance team can walk a unit and fully document everything in under 30 minutes.”
More Than Property Management SoftwareFor operators seeking a technology partner that truly drives business growth and makes an impact, Rob’s advice is simple: choose a platform that connects and powers every part of your business. AppFolio Property Manager makes it easy for Dream Live Prosper Community’s teams to stay focused on what matters most — building real connections with residents.
Rob Gayle
President of Dream Live Prosper Communities, DLP Capital
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