Fuller Apartment Homes: A Unified Experience for Investment and Property Management Success

The Transformation Begins

As both Fuller Apartment Homes and Presidio Capital Partners grew, so did the complexity of managing both physical assets and investor communications. The legacy software they were using for investment management simply wasn’t cutting it.

“It wasn’t easy for our investors to use. At the end of the day, our investors are our customers. If we’re not giving them the best experience — if they can’t easily find their K-1s, quarterly reports, or track distributions — we’re doing them a disservice. And then on our end, we were dealing with constant support issues. When we saw how much time was being spent chasing down fixes, we knew we had to make a change.” 

That realization led them to AppFolio Investment Manager.

“Now, with the AppFolio Investor Portal, our investors really feel like they’re being taken care of. They can go in and see everything, including their contributions, distributions, tax documents, and quarterly reports. And it’s super easy — for our investors and for us. Take uploading K-1s, for example. With AppFolio, you upload a batch of K-1s, and 90% of them get tagged to the right contact. You just do a little bit of manual checking.”

Clarity and Control — From Day One

Like flipping a switch, the results were instantaneous.

“Immediately, it just became so much easier to find things with Global Search. We have more visibility into the business, more transparency, and more clarity. Dashboards, tenant records, texting — we can do everything faster and with less friction.”

And the list goes on:

Investor Payments

“The biggest thing is we’re able to make distributions straight from AppFolio Investment Manager, and with the push of a button, they sync back into AppFolio Property Manager and our general ledger. That used to be a lot more complicated. Now, it’s easy to get our investors paid and make sure they’re paid on time.”

Reporting

“With all the data in one spot, it’s easy to create and share reports. We use custom templates to generate income statements and balance sheets every quarter, then upload them directly into the investor portal. It’s kind of a full loop: Start with a distribution in Investment Manager, sync it into Property Manager, generate reports, and share them right back with our investors.”

Work Orders

“Any internal project, we’re able to put into a work order, track correspondence and notes, and then create purchase orders to track costs. That’s been really helpful.”

Purchase Orders/Vendor Management

“If there’s a big project — say a $30,000 landscaping overhaul across multiple buildings — we can create a PO, approve it, and then apply partial payments as invoices come in. The system will automatically draw down against that purchase order. It helps us track exactly how much we’ve paid and what we still owe instead of juggling random invoices and possibly overpaying.”

Internal Communications

“Our ops calls are a lot more streamlined because we’re able to stay in constant communication about work orders throughout the week. The approval process feels really easy since it’s all baked right into one system.”

Leasing

“The whole move-in workflow is just so straightforward, and it’s really easy for residents to submit applications. The easier we can make it to receive applications, the quicker we can get them through our approval process and the faster we can fill vacant units.”

Maintenance

“The biggest game changer is Smart Maintenance because it feels like we’ve been able to reduce the amount of time it takes to complete work orders and we’re able to be notified about emergencies really quickly. It feels like more of a white-glove service than what we were doing before.”