How JW Property Services uses AppFolio to make work less manual and more meaningful

Using limited systems to manage their business-critical processes caused problems and resulted in more busywork for Josh and his team. After switching to AppFolio, they noticed a difference almost immediately as they were able to increase accuracy and save time by automating tasks.

“Rent collection was cumbersome, and there were a lot of manual errors. We used to pick up and deposit paper checks. We had to go back and reconcile and fix everything at the end of every single month. In transitioning to AppFolio, we eliminated a lot of human error because most of the processes were automated. It was a huge relief for us. Plus, we were able to take vacations and actually go and enjoy life.”

From accounting to maintenance, AppFolio has simplified and automated the majority of processes at JW Property Services, giving the team more time to focus on higher-value tasks. Josh goes into more detail:

“We've automated our accounts receivable. We’ve automated our accounts payable. All of our bills go through one systematized email through AppFolio, which is great. All of our vendors know where to send invoices that go to one email. It's very streamlined. Maintenance requests are automated in the background. We don’t have to manually pull everything in, which is a major time-saver.”

Thanks to the efficiency of automation, JW Property Services has been able to keep its headcount down and maximize NOI as it grows. Josh shares:

“We operate pretty lean and we're able to do that because of AppFolio. A lot of things are automated, so we don't need people to actually do these manual tasks anymore. As a result, we've been able to grow without expanding our headcount.”