“If we didn't join AppFolio, we never would have had our thinking and planning and budgeting guided by all these other income categories. Being exposed to Utility Management, for example, has allowed us to collect water and sewer income. That’s opened our mind to new revenue streams. We've started collecting amenity fees, which is our cable and internet, and an application fee.”
“There are so many metrics that I never would have known about without AppFolio. Vacancy loss. Delinquency loss. We’ve been exposed to these concepts that allow us to reflect on our business and think of different things that we should be tracking. AppFolio has allowed us to improve our business and our budget, and has helped us become a more sophisticated business.”
“All of our showings used to be done in person. COVID forced us to think differently. We learned about Lisa, the AI-powered leasing agent, which showed us that leasing can be done virtually and more efficiently. It's given us the ability to implement cross-property leasing where one person can lease for multiple properties sitting at a desk somewhere else. People still walk into the office. We still want to engage with them, but the vast majority of leasing is done remotely. It’s what the market wants.”
“We only accept rent payments through the online portal. We don't take physical checks in our offices. Everybody has to pay online. So the accounting for rental income is automatic and it doesn't have to be reconciled. It's just done, automatically. It’s really great.”
It’s a basic equation: A more robust, user-friendly property management platform makes for higher level auditing possibilities and more efficient operations, which can all be done remotely. The result:
Chief Operating Officer, KH Properties
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