Customer Story
How AppFolio gives Pelican Property Management the space to think big and build stronger communities
Jordan Levine &
Joseph Rector
Co-Founders, Pelican Property ManagementEstablished: 2013 \ Location: Baltimore, MD
Why AppFolio: \ The team at Pelican Property Management values innovation and big picture thinking. With cutting-edge features and an open feedback loop, AppFolio Property Manager enables them to better serve their customers, while pursuing their passion.
Portfolio
Community Associations, Multifamily, Commercial
Units Managed
6,800+
Associations Managed
67+
Customer since
2013
Why community association management?
While Jordan and Joseph both fell into association management by chance, they were drawn to the industry because they saw a need for better service, and wanted to be the ones to answer the call and reinvent the space.
“We identified that the association management industry was running the same way it ran about 40 years ago. We were able to look at what everybody else was doing and question it and say ‘Why? What are we going to change next? What do we need to fix next?’ We were able to take almost an ancient industry, and completely turn it around and offer products and services to our clients that they've never seen before.”— Jordan Levine, Co-Founder, Pelican Property Management
“We identified that the association management industry was running the same way it ran about 40 years ago. We were able to look at what everybody else was doing and question it and say ‘Why? What are we going to change next? What do we need to fix next?’ We were able to take almost an ancient industry, and completely turn it around and offer products and services to our clients that they've never seen before.”— Jordan Levine, Co-Founder, Pelican Property Management
Finding a tech partner that matched their passion
As their business grew, Jordan and Joseph were searching for a solution that could not only meet their needs, but partner with them to achieve their vision. After discovering AppFolio, they knew they found their match.
“I'm constantly referring to AppFolio as a Swiss army knife in my association manager's pockets. It's a one piece software that offers over 20 different tools we can utilize to make our managers' lives easier and to provide better service to our customers.”
Boosting efficiency and transparency with a single solution
Prior to switching to AppFolio, the team at Pelican had to jump through a lot of hoops just to get questions answered, which led to inefficiencies, a lack of visibility, and wasted time.
“Our previous software was tough because there were so many different things we had to look at and different people we had to involve just to get an answer. It took multiple steps just to figure something out. With AppFolio, questions can get answered a lot quicker and we can maintain transparency. Everyone has the answers at their fingertips.”
Joseph Rector
Co-Founder, Pelican Property Management