The power of purpose driven technology was put on full display after switching to AppFolio, as evidenced by the property management team’s newfound enthusiasm interfacing with residents.
“We were very hands off before switching. If you called our office with a maintenance request, we'd say ‘call this number and they'll help you.’ Now, residents can log into their tenant portal and have more control over maintenance requests. It’s seamless. If they do choose to call, it usually goes something like, ‘is something wrong? Send it through the AppFolio resident portal and we’ll take care of it. Please hold us to our 24 to 48-hour response time.’ We are more connected to our residents than ever.”
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