Having used various software solutions throughout the years that were cumbersome and inefficient, Tami knew AppFolio was the software she wanted to run her business due to its user-friendliness, mobility, and customer support.
“The previous company I worked for used a different software. It was not user-friendly, and you still had to open the paper file to find the actual copy of the bill. I had to open 10 different screens to track anything. Everything just took so long. So we ended up switching to AppFolio, which was much easier to use and a one-stop shop. So when I went to start my own company, I already knew I wanted to use AppFolio.”
AppFolio works as an extension of Tami’s team, taking on tedious manual processes like screening residents and preparing owner reports. As a result, Tami can get work done faster and more efficiently, without expanding headcount.
“Tenant screening is seamless in AppFolio. Rather than having to manually call a company and do the research, everything is right there. I like that I can see more details if I need them. It makes it so quick to approve tenants. I also really love owner statements in AppFolio. All I have to do is change the email so it’s personalized for the month, and then I can send everyone their statements, whereas before it would take me two or three days to get the statements ready. I had to print everything and then address and stamp so many envelopes. Now I’m done in five minutes, and everybody has all the information they need.”
Keeping renters satisfied is a top priority for Tami. Having mobile tools that enable residents to complete tasks on their own has allowed her to provide a better customer experience.
“My customer service philosophy is ‘happy tenants keep happy homes.’ If tenants are happy and you’re responding to them quickly, treating them like people, and addressing their needs, then they will take good care of their homes. For them to be able to submit a maintenance request makes life easier and more convenient.”
Being bogged down with manual and repetitive tasks can make it difficult to prioritize the things that really matter. AppFolio takes a lot of the busy work off Tami’s plate and frees her to focus on what she’s passionate about.
“With AppFolio, I’m not wasting my time on paperwork. So I’m able to go look at new properties, assist renters and owners, and do the hands-on things that I’m really proud of as a property manager.”
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