Quickly resolve inconvenient and potentially costly maintenance issues.
Keep renters happy with self-service options to submit requests.
Conduct inspections efficiently to cut down the time a unit sits vacant.
By using AppFolio’s maintenance functionality, everyone can know from wherever they are where a work order stands. The information is at their fingertips.
Sharon SchumacherNancy Chandler Associates
Renters can submit requests for maintenance repairs.
Renters can check the status of their requests online.
Property Managers can cut down on the number of after-hours phone calls.
Maintenance issues are inevitable and happen at all hours of the day. Using AppFolio's Online Portal, your residential, student housing, and commercial renters can submit maintenance requests directly to their property management company at their convenience.
Residents can enter a detailed description of the issue, select whether the property manager has permission to enter with their key, and click Submit Request. It’s that easy! They can then check the progress of their request as it moves from received, to scheduled, to completed.
We know that an efficient, well-handled call can mean the difference between losing a resident and gaining a new one by referral. AppFolio Contact Center is a property management answering service designed to act as an extension of your office, taking the pain out of handling maintenance calls. No more late-night emergency interruptions! Our trained AppFolio agents will answer the calls for you, dispatch pre-approved vendors, and log all activity in your database.
24/7 answering service
Professionally trained AppFolio agents
Fast response, no matter the level of emergency
Contact Center has been a huge game changer in how we handle maintenance call routing. WE LOVE IT! I have spent much less time talking to people about maintenance, and having an intelligent human who has access to our database has proven to be wonderful.
Mike Waller Mission Property Group
The AppFolio Service Request feature enables easy maintenance management for a project, from a single work order to multiple work orders with multiple vendors, all together in one Service Request. You have the flexibility to handle any size project.
With online work orders the maintenance worker is instantly accountable to get the work done–leading to better tenant satisfaction. As a result of this, I believe that tenants are staying longer.
Jeff Weinberg Drexel Properties
Our Mobile Inspections feature gives you the power to manage on-site property inspections using your preferred mobile device. What used to take an eternity handwriting notes and typing up inspection reports can now be done instantly in AppFolio, with no extra fee. You will save a ton of time and shorten the unit's number of vacant days.
Move even faster—simply talk while you're inspecting the property and watch it turn to text on your mobile phone or tablet.
Upload Images to the Inspection Directly from Your Device
You'll never have to tote around a camera or go through the tedious job of transferring images from camera to computer—do everything from your favorite mobile device.
100% Built Into AppFolio
The Mobile Inspections functionality is completely integrated with AppFolio Property Manager. No need to import or export property inspections using a third-party tool.