Residents & Leasing Management

Optimize your leasing and renter management activities using AppFolio's all-in-one property management solution.

AppFolio Property Manager
RESIDENTS & LEASING  | Back to top

Move in renters faster and more efficiently.

Communicate effectively with residents and owners.

Find the right renters for your properties.

The biggest thing for us has been the streamlined move-in process. This has gained us the most efficiencies. We love the leasing process.
Greg Rohde, Century 21 Sweyer & Associates, Inc.

GREG ROHDECentury 21 Sweyer & Associates, Inc.

GREG ROHDECentury 21 Sweyer & Associates, Inc.

Mobile App
AppFolio's Mobile Apps

Run Your Property Management Business from Anywhere with AppFolio's Mobile Apps

AppFolio's Mobile Apps

AppFolio customers have instant access to their entire database on their Android, iPhone, or tablet while working in the field. You'll always be connected, getting more work done, and providing excellent customer service to owners and renters.

  • Solve problems, answer questions and provide outstanding customer service to your renters, owners, and vendors from anywhere.
  • Send emails or click to call directly from the application.
  • Find your destination in seconds with integrated maps.
  • Take photos while conducting mobile inspections and instantly attach them to the record in AppFolio.
  • Add important notes as well as enter, edit, and view work orders.
iPhone App Store Badge Android App Store Badge
Tanya Martinovich, Stateline Rental Properties
Agents love the mobile app because they can pull up tenant information while they are out in the field. Tanya Martinovich, Stateline Rental Properties

TANYA MARTINOVICH   Stateline Rental Properties

Rental Applications

Online Rental Applications

Modern renters expect online applications they can access from anywhere, on any device. With AppFolio Property Manager, a prospective renter fills out an online rental application, pays the application fee via credit card, and automatically enters your AppFolio database as an applicant. In just a couple clicks, you can convert them to a renter and quickly move them through the entire leasing process when you're ready.

Attract more renters

Move in renters faster

Go paperless

No manual data entry

No lost checks

Jennifer Fischer, Skyline Property Management
With prospects being able to rent online right from our website, our apartments are getting renters quicker. Jennifer Fischer, Skyline Property Management

JENNIFER FISCHER   Skyline Property Management

Optimize Your Leasing Flow

Free Demo
Tenant Screening

Built-In Tenant Screening Services

Built-In Tenant Screening Services

A bad renter can lead to increased turnover, costly maintenance repairs, and eviction headaches; that's why screening is a critical step in the leasing process. It's also one of the most time consuming, so we've made it easy. Instead of working in multiple systems, simply press the "Screen Now" button right in AppFolio's built-in screening software.

Choose from two tenant screening packages:

  • Credit & Eviction
  • Credit, Eviction & Criminal

Both include an easy-to-read summary and FICO credit score. Reports are displayed instantly in an easy-to-read format. If the prospective renter meets your screening criteria, offer them the place right there on the spot using our online lease feature.

AppFolio's Built-In Screening Service
The tenant screening has given us a one-stop shop to do a comprehensive and diligent background check within the software. It streamlines the transition of application to tenant and the process couldn't be any simpler.
Brian Hartsell Key Property Management

BRIAN HARTSELLKey Property Management


  • Move in renters faster
  • Increase occupancy rates
  • Find high-quality renters
  • No calling previous landlords
  • No antiquated faxing
  • Reduce the risk of bad debt

Online Leases

Online Leases: Secure a Renter On the Spot


Online leases make signing a breeze.
AppFolio's customizable online lease agreements feature allows property managers to create a branded lease and have an applicant quickly and easily e-sign it on the spot on any mobile device.

Automatically merge renter information.
Information entered by your prospective renter for the online rental application is automatically merged into the online lease agreement, so the process can move quickly.

Customize leases for your needs.
We understand you have unique requirements and certain situations require different lease variations. Create as many lease templates as necessary to go paperless, save time and money, and reduce turnover time.

Renew leases and addenda quickly.
Send online lease renewals and addenda to existing residents outside of the move-in flow at any time, making the signing of lease renewals and addenda quick and convenient for both you and your renters. *We provide finalized leases in all 50 states.

Online Renter Portal

Online Renter Portal

AppFolio's Online Renter Portal

A one-stop shop for all things renter, the online portal lets your multifamily, single-family, student housing, and commercial tenants do everything from pay rent online, to view and download their lease agreement, to submit maintenance requests in a safe and secure way. You benefit from offering mobile, self-service options that the modern renter expects from their property management business.

Using the Online Rental Portal, Renters Can:

Conveniently pay rent online, from anywhere

Quickly submit maintenance requests and check the status

View or download online leases

View Tenant Liability Insurance coverage summary

Have a safe and secure experience

Texting & Email
Modern Ways to Communicate with Your Renters

Modern Ways to Communicate with Your Renters

Modern Ways to Communicate with Your Renters

Text Messaging has become an essential form of communication for businesses to connect with their customers. Property managers can benefit from this with AppFolio's built-in two-way texting feature. You can quickly and easily send an important text to your residents, owners, vendors, or prospects right from a contact record in AppFolio. Receive replies to your messages right in AppFolio and be notified immediately. It takes just a few seconds to send personalized notes to any of your contacts and all conversations are automatically logged in AppFolio. It’s ideal for sending things such as late payment reminders, package delivery notifications, short time-sensitive communications, maintenance reminders, and more.


Connect easily with residents, owners, vendors and prospects

Save time and effort on communications

Update your owners and vendors quickly

Appeal to the modern renter with technology they use every day.

Improve transparency

Close leases faster with prospects

Create Customized Emails for Residents and Owners

Create Customized Emails

AppFolio's property management tools centralize all information so it's quick and easy to create and send personalized emails to residents and owners.

For residents
Send personalized three-day notices or other types of communication, like a regular marketing newsletter or note about an upcoming renewal.

For owners
Send announcements, newsletters or business updates.

Easily access past emails
AppFolio Property Manager also stores the complete history of all emails sent, so you have access to past communications sent to both owners and residents.

Create Customized Emails

Tenant Insurance

Tenant Liability Insurance

AppFolio Tenant Liability Insurance

With solutions that aren't built right into your property management software it can be very challenging to accurately track resident insurance. At the end of the day this can leave your properties vulnerable and exposed. With our built-in Tenant Liability Insurance, AppFolio customers can instantly enroll residents in a basic tenant liability insurance and offer owners and investors increased protection against resident-caused damage.

Accidents and damage happen — it's just a fact when managing rental properties. When they do, if your renter doesn't carry tenant liability insurance it can be expensive. To avoid these costly situations it's increasingly common for property managers to require residents to carry tenant liability insurance.

Designed specifically for Property Managers, the Tenant Liability Insurance policy is provided by Great American Insurance Group, a national insurance company known for quality insurance products and financial strength. Great American is currently rated "A+" (Superior) by AM Best* and "A+" (Strong) by Standard & Poor's.**

Enroll residents instantly for increased protection. Once your lease mandates insurance, add this service to your lease renewals, turn it on and enroll residents with the click of a button. Tracking and built-in reports make it simple to mandate insurance and be sure you have full compliance whether or not your resident has a tenant liability insurance policy.

View coverage details

There are $0 implementation fees and the price is $9.50 per enrolled unit, per month.

The Commercial Policy is provided by Great American Insurance Group, "A+" rated by AM Best** & Standard & Poor's***; the agent/broker is Stern Risk Partners. The Property Manager is the named policyholder (can make claims directly) and enrolled tenants are automatically added to the policy as additionally insured. Policy pays the property manager/landlord for damage to the landlord’s property when tenant is found legally liable. Limited to damage to Landlord’s property arising from the perils of: fire, smoke, explosion, backup or overflow of sewer, drain or sump, water damage, falling objects, riot or civil commotion. $100K limit; coverage is per occurrence with no aggregate limits. The policy is not personal liability insurance or renters insurance.

* As of March 20, 2015
** As of December 19, 2014

Task Management

AppFolio Task Management

AppFolio Task Management Tool

Task Management with AppFolio's Activities can be created for properties, units, and occupancies, allowing you to stay organized and get things done more efficiently. You can have multiple eyes viewing the list of actions and anyone on your team can start working on them without needing to be notified. Track various activities related to the execution of your commercial leases such as preparing for rent increases, renewals, and options to expand.

Schedule, track, and follow-up with the Activities feature


Task reminders





AppFolio feature


View move-in, move-out, and lease expiration events on a central calendar within AppFolio. You can also view pending and completed activities per day, per week or per month and show/hide events based on your day-to-day role.


AppFolio feature

View move-in, move-out, and lease expiration events on a central calendar within AppFolio. You can also view pending and completed activities per day, per week or per month and show/hide events based on your day-to-day role.

Schedule Rent Increases

Schedule Rent Increases

AppFolio makes it easy to set up and track the schedule for rent increases based on the terms of each lease. Once scheduled, future monthly charges will be adjusted to reflect these changes.

Schedule Rent Increases Tool

Schedule Rent Increases

Schedule Rent Increases Tool

AppFolio makes it easy to set up and track the schedule for rent increases based on the terms of each lease. Once scheduled, future monthly charges will be adjusted to reflect these changes.

AppFolio's Simple Pricing, No Hidden Fees

Simple Pricing, No Hidden Fees

We make it easy to understand and easy to plan for.

AppFolio's Simple Pricing, No Hidden Fees SPEAK WITH SALES
Rent By-The-Bed

Expertly Manage Your Student Housing With By-the-Bed Functionality

AppFolio's Rent By-the-Bed option allows you to market and more effectively manage your student housing properties.

Lease to Students / By-the-Bed
Separate leases and tenant ledgers for each student renting a bed. Track who lives together and which cosigner is for which student. Move students in and out of beds without impacting the students living in other beds.

Charge & Receive Payments / By-the-Bed
Add charges and take payments for individual students rather than adding charges and taking payments for the unit as a whole.

Market Your Vacancies / By-the-Bed
Create and post a marketing campaign to advertise all available beds or conventional units in one ad. Prospective renters can apply, submit holding deposits, and be assigned a bed when available.

Universal Search

AppFolio's Universal Search Feature

AppFolio's property management search tool allows you to quickly find the information you need, saving you time so you can provide better service to your residents and owners Our search is intuitive, allowing you to search on almost any piece of information—a name, phone number, address, vendor, or customized label. The dynamic search works while you're entering in data so you find what you're looking for, often way before you're finished typing it into the search box. You can even search with just a small amount of information.

AppFolio's Universal Search Feature
Sarah Churchill at Hayden Properties, LLC
I call it the magic box, where you start typing in the word or an address in the Search Box and it's right there. It's very quick, and it's very efficient. Sarah Churchill at Hayden Properties, LLC

SARAH CHURCHILL   Hayden Properties, LLC

Automate Your Leasing Flow - eBook

Automate Your Leasing Flow

Automate Your Leasing Flow - eBook

This guide explains how property management software can make every aspect of the leasing cycle easier for busy property managers who may be stretched to their limits.

Explore Other Areas of Property Management


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