The Online Portal is an easy, fast, and secure way to pay association fees and other charges online, access shared documents and submit maintenance requests. Access your Online Portal from any mobile device!
+ I made a payment online by mistake. How do I stop the payment?
You must call your bank and issue a stop payment. Neither AppFolio nor your association manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf. The same is true for an auto payment that has already been processed.
+ Can I schedule an auto payment to process quarterly?
You can if your association manager has allowed it. During the auto payment setup process, you can select the frequency you would like the payment to process.
+ Can I edit or delete my scheduled auto payment?
Auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. Click Edit in this section to change the payment name, amount or account information. To change the date the payment is processed, click Delete, then return to the Home or Payments tabs to create a new auto payment. Click Delete to remove the auto payment.
+ Can I delete my saved bank account or credit card?
Yes. Click the Account Profile tab, then in the Saved Payment Methods section click the Delete button. If the Delete button is grey (not red), this payment method is currently used for an auto payment and you must first delete the auto payment.
+ Is there a fee to make payments online?
eCheck payments are free to you, but there is a non-refundable online portal convenience fee for a Credit or Debit card payment. This is in place to comply with current card network regulations. You are notified of the fee amount when you select the Credit or Debit card payment option, and are given the option to switch to eCheck.
The online portal convenience fee is a fixed, flat amount based approximately on your association fee amount.
+ How is my payment information protected?
We take privacy and security seriously and invest in state-of-the-art systems to protect payment information.
If you see a message stating you cannot make online payments, please contact your association manager as this is a service they can choose whether or not to offer.
*Please note, once an auto payment is submitted you cannot make changes to it.
Once your auto payment is set up, the details are displayed in the Home or Payments tabs in the Scheduled Payments section.
Click the Account Profile tab to view or update the following information:
Submit a project for review along with supporting documentation and photos.
Submit maintenance requests directly to your association manager along with photos of the issue.
If you own multiple units within an association, you can manage all of those units in a single Online Portal. You must receive a separate activation link for each unit.
To view information or make payments for another unit, click View Another Unit, then click the button for the unit you wish to view.
You’ll receive an email notification whenever your association manager creates an Approval requiring your vote.
In my portal it says I can't make online payments. Why not?
Please contact your association manager, as this is a service they can choose whether or not to offer.
Can my association manager see any of my payment information?
They cannot access any current or previously saved payment information.
I no longer own a home/condo/apartment in this association How do I delete my account?
Please contact your former association manager and ask them to delete the login information associated with your account.
What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
What type of bank account can I use to pay by eCheck?
You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.
What is the maximum amount I can pay with eCheck?
You are shown the maximum amount you can pay at the time of payment in your Online Portal. For fraud protection purposes, the maximum amount you can pay via eCheck in a 30 day period is whichever sum is greater:
What is the maximum amount I can pay with a credit or debit card?
In a single credit or debit card payment, you can pay whichever sumer is greater:
If 2x your recurring charges exceeds $10,000, you cannot pay more than $10,000 in a single payment.
Please note, if your recurring charge amount increases or if you start paying for a new unit in the same Online Portal, the max allowed for a credit or debit card payment will not change. This only applies to payments made via credit or debit card, so you can switch to eCheck to pay a larger amount in one payment.
To increase the max amount you’re allowed to match your current recurring charge amount, please ask your association manager to contact AppFolio about the issue, but please know that your convenience fee will also increase.
What will an online payment look like on my bank statement?
eCheck payments appear as "[association management company]". Credit or debit card payments plus the online portal convenience fee appear as "AF* [association management company]."
Can I get a printed receipt for my payment?
Please contact your association manager and they can provide you with a receipt. You can also see your payment history on the Account Ledger in your Online Portal.
Can I change the language of my Online Portal?
You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.
How do I view my past payments?
In the Payments tab, click the View Account Ledger button to see your entire payment history.
I have two (or more) Online Portals but I'd like to have them combined into one. How do I do this?
Only your association manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.