The Online Portal is an easy, fast, and secure way to pay dues and other charges online, view payment history, and submit architectural reviews.
Access your Online Portal from any mobile device by downloading the mobile app.
How to Access Portal / Sign In
Activate Your Account Online
You'll receive an Online Portal Activation email or text message from your property management company. Click Activate Now in the email, or tap the link in the text message to establish a strong password to activate your portal.
You can also self sign up for the Online Portal at https://Your-Property-Managers-Account-Name.appfolio.com/connect. Click Request access to the portal and input your information.
Bookmark, create a shortcut icon for the login page or download the mobile app so it is easy to return at any time.
You will receive a confirmation email once your portal is activated.
Download the Mobile App
Download the Mobile app to stay logged in to your Online Portal. Make payments, submit maintenance requests and review important documents 24/7.
Download the iOS app from the App Store®
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Download the Android app from Google Play
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
Our recommended browsers are Safari 12 and greater or the latest versions of Google Chrome or Mozilla Firefox. As of January 2016, Microsoft stopped providing updates to Internet Explorer. As a result, it is no longer capable of supporting the Online Portal.
Reset Your Password
1. Navigate to the Online Portal login page and click Forgot your password?
2. Enter your email address associated with your Online Portal.
3. An email with instructions to reset your password will be sent. Emails will only be sent if there is an active existing account. If the email is not in your inbox, please be sure to check spam for @appfolio.com emails.
4. Check your email and click the Reset Password button.
5. You will be directed back to the Online Portal login page. Now, enter a new password.
Make a One-Time Payment
If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose whether or not to offer their tenants.
Once logged in, you will land on the Home tab where you can view your current balance owed and details of current and future charges broken down by month.
Click Pay Now to make a one-time payment.
Select your preferred payment method: eCheck (direct withdrawal from bank account) or Credit / debit card (Apple Pay or direct).
Next, choose to make your payment in full or to edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills.
Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed.
Pay Now - Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted, although this does not mean it has cleared your bank account yet. If you do not receive a confirmation email, you did not fully complete all necessary steps to submit the payment.
Set Up an Auto Payment
If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose to offer their residents.
On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit / debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.
Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
If you choose to pay an outstanding balance, you will also notice a field for maximum limit. You may proceed with the suggested amount or choose a new one.
Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.
Edit or Delete an Auto Payment
Please note, once an auto payment is submitted for the month you cannot make changes to it. These instructions help you update the details of the auto payment that is submitted each month such as amount and date.
Once your auto payment is set up, the details are displayed in the Home or Payments tabs in the Scheduled Payments section.
To skip the next month's payment, click Skip this payment. The auto payment will resume after the skipped month.
To update the payment name, bank account or credit card, click Edit in the Scheduled Payments section. Update the necessary information, then click Update.
To change the date the payment processes each month, you must delete and recreate the auto payment. Click Delete in the Schedule Payments section, then return to the Home or Payments tabs to create a new auto payment.
To completely delete an auto payment, click Delete in the Schedule Payments section on the Home or Payments tabs
How do I change my Auto Payment Maximum Limit?
If you have an existing pay-in-full auto payment, you will be required to set a maximum limit in order to prevent payments of an unexpected amount. If you would like to change this amount, navigate to the Payments tab and locate the Scheduled Payments block. Click edit under the auto payment you have created. Update the maximum amount and then click Save at the bottom of the page. Updating the maximum limit can be done at any time.
Are transaction fees included in the auto payment maximum limit?
No, transaction fees are not included in the maximum limit set on pay-in-full auto payments.
I made a payment online by mistake. How do I stop the payment?
You must call your bank and issue a stop payment. Neither AppFolio or your property manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf. The same is true for an auto payment that has processed for the month.
View Payment History
Click the Payments tab, then click View full account ledger to see a detailed ledger of all charges and payments posted to your account.
Please contact your property manager if you have any questions about the transactions displayed.
Can I delete my saved bank account or card?
Your auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. To delete the auto payment, click Delete.
Is there a fee to make payments online?
Transaction fees apply when paying online. You are notified of the fee amount before you submit the payment.
How is my payment information protected?
We take privacy and security seriously and invest in state of the art systems to protect payment information.
A dedicated team monitors the security of our platform and infrastructure 24/7/365.
All sensitive data is encrypted both in transit and at rest.
Our security is regularly audited by third-party reviews.
Security is baked into our software development lifecycle.
In my portal it says I can't make online payments. Why not?
Please contact your property manager, as this is a service they can choose whether or not to offer their residents.
Can my property manager see any of my payment information?
No. Your property manager cannot see any of the payment information you have saved or have previously entered.
What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
What type of bank account can I use to pay by eCheck?
You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.
What is the maximum amount I can pay with eCheck?
You are shown the maximum you can pay at the time of payment in the Online Portal. If you encounter the following message, you may have hit a limit we put in place for fraud protection. Please ask your property manager to contact AppFolio about the issue.
What is the maximum amount I can pay with a credit or debit card?
You are shown the maximum you can pay at the time of payment in the Online Portal. The maximum amount allowed for a single credit or debit payment is shown in the table below:
Please note, if your recurring charge amount increases or if you start paying for a new unit in the same Online Portal, the max allowed for a credit or debit card payment will not change. This only applies to payments made via credit or debit card, so you can switch to eCheck to pay a larger amount in one payment.
To increase the max amount you're allowed to match your current recurring charge amount, please ask your property manager to contact AppFolio about the issue, but please know that your transaction fee will also increase.
What will an online payment look like on my bank statement?
eCheck payments appear as "[your management company]". Credit or debit card payments appear as "AF* [your management company]." Any applicable fee will appear separately as APPFOLIO_TXNFEE.
Can I get a printed receipt for my payment?
Please contact your property manager and they can provide you with a receipt. You can also see record of your payments on the Account Ledger in your Online Portal.
I do not have a bank account or credit card, is there another option?
Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven, Walmart, Walgreens, CVS, Casey's General Stores, or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payment is $3.99 for up to $2,000.00 in cash. ($1,500 at 7-Eleven)
How to Edit Your Account Details
Update Your Contact Information
Click the Account Profile tab to view or update the following information:
Email Address - Change the email address you use to log in to the Online Portal.
Phone Number - Change the phone number your property manager has on file to contact you.
Address - Update the mailing address your property manager has on file.
Choose Your Language - Change the default language of your Online Portal to Spanish.
Contact Preferences - Set up payment reminder emails to be sent to you 2 days before the 1st of every month.
Saved Payment Methods - Delete a saved bank account or credit card.
Password - Reset your Online Portal login password.
Signature - Edit the electronic signature and initials used when signing lease documents online.
My association is no longer managed by this property manager. How do I delete my account?
Please contact your property manager and ask them to delete the login information associated with your account.
Can I change the language of my Online Portal?
You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.
How do I update my electronic signature on file for board invoice approvals?
If you are on the board of directors, you can update your electronic signature for invoice approvals electronically in the Account Profile tab of your Online Portal.
How do I log consent to receive electronic delivery of documents and notices?
If you live in a community association, you can log your consent to receive electronic delivery of association documents and notices in the Account Profile tab of your online portal.
Spanish Translation for Online Portal Login & Activation Screens
Tenants and homeowners can now set their language settings from the Online Portal login and activation screens on the web. A new link on the login screen allows users to specify whether they prefer Spanish or English instantly translating the language in their view. Upon login, their language is set in their Account Profile. Once the language is set, the next time the user navigates to the login page on their device or browser, the language will reflect their preferred setting provided they have not cleared their cookies.
Submit / Check On a Maintenance Request
Submit a Maintenance Request
Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this tab, contact your property manager as this feature may not be enabled for their account.
From the Home or Maintenance tab, click Request Maintenance.
Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), give the property manager permission to enter with their key, then click Submit Request.
If you would like a copy of this request for your records, please contact your property manager.
How to Check on a Maintenance Request
Check the progress of your request in the Maintenance tab. The status will update from received, to scheduled, to completed.
There is no limit to how many maintenance requests you can submit or see in your Online Portal. If you feel there are some missing, please contact your property manager as it's related to something they've done on their end.
Shared Documents and Events
View or Download Shared Documents
Your property manager can send important documents securely to your Online Portal. Access these in the Shared Documents tab.
You'll receive an email notification every time a new document is shared.
View Upcoming Events
You can easily view upcoming calendar events using the Upcoming Events block on the Online Portal’s homepage. Event entries display the dates and times of events, and clicking on an event entry will bring you to the Calendar tab and open up your selected event’s Event Details.
View the Association Calendar
You can access the association calendar by clicking on the Calendar tab in your Online Portal. The association calendar displays association meetings and events, and can be filtered by Event Type. The Calendar can also be toggled to display events by Month, Week, or Day depending on your needs.
The association calendar is Read Only, so you cannot create events.
View Another Unit
I have two (or more) Online Portals but I'd like to have them combined into one. How do I do this?
Only your property manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.
View Another Unit
If you own multiple units, you can manage all of those units in a single Online Portal. You must receive a separate activation link for each unit.
To view information or make payments for another unit, click View Another Unit, then click the button for the unit you wish to view.
Submit / Check On an Architectural Review
Submit an Architectural Review
Click the Compliance tab, then click Submit New Review.
Add a description of the project and add any supporting documents or photos then click Submit Request.
Check on An Architectural Review
Navigate to the Compliance tab to view your previous submissions and check the status of those submissions. You can also see when a review's status was last updated.
Chat with the Association Manager on An Architectural Review
Chat with your association manager on the status of your architectural review. Navigate to the Compliance tab then select a previously submitted request. Use the message thread to send messages. You’ll be notified via email of any responses where you can log back into your portal to review and respond.
Add Additional Attachments on An Architectural Review
Navigate to the Compliance tab to view your open architectural reviews. Select your open request and click Add Attachment to add any requested files. Once you’re done, select Submit Attachment.
Association Board Approvals
Add an Invoice Approval Signature
Navigate to the Account Profile tab.
Add your signature in the Signature On File block and click Save. Note: This section works on mobile and it is recommended that you sign with a stylus.
Review a Board Approval
Click on the Approvals tab to view open association approvals. Invoice Approvals are labeled with a green Invoice tag.
Click See More Details to view attachments, make comments and vote on the approval. Note: Your comments will not be visible to other board members.
Review an Architectural Request
Click on the Approvals tab to view open association approvals. Architectural Requests are labeled with a teal Architectural Review tag.
Click See More Details to see additional project information, view attachments, communicate with Community Association Management and other board members using the Message Thread, and vote on the approval.