Use your Owner Portal to securely access reports, property inspections, important documents, or 1099s shared by your property manager, and make secure monetary contributions to the property of your choice via credit/ debit card or eCheck (ACH).
Activate Your Owner Portal
Your property manager will send you an announcement email, or you will receive a notification email that an item is ready to view in your portal. If you have not yet activated your portal, either of these emails will prompt you to begin the process.
Click the Activate Now button in the email from your property management company to begin setting up the Owner Portal
On the Owner Portal sign up page, the email your property manager has on file will be automatically filled in, or, you will be prompted to manually type in your email address.
Now, navigate back to your email inbox to find this activation link and click Confirm my email.
You're all set! Follow the next steps to create your password and set up two-factor authorization.
Create a Password & Set Up Two-Factor Authorization
After confirming your email in the last step, you will be directed to this page to set up a secure password for your portal.
After checking the box to certify you have read and agreed to the Terms of Service, click Create an account.
To keep your personal and financial information secure, your Owner Portal has an additional layer of security with two-factor authentication. This means signing into your portal will periodically require both a password and as well as a security code that will be sent via your preferred method.
Getting started is quick and simple.
After creating a password, you will then be prompted to set up two-factor authentication by typing in your phone number.
If you selected to receive your verification code via SMS, check your messages to find the Verification Code or type in the code you received via phone call.
Additionally, you can check a box that remembers the device you’re on for 30 days, which will automatically log you into your Owner Portal without having to verify your email and password again.
Finally, click Log In.
Access Your Owner Portal
Once you have activated your Owner Portal you can login anytime from a computer, tablet or smartphone.
To Access Your Owner Portal:
Open the internet browser on your computer or mobile device and enter the URL for your Owner Portal (contained in your activation email).
Enter your Email and Password then click Login.
Forgot your Owner Portal URL?
For help retrieving your Owner Portal URL, open the internet browser on your computer or mobile device and type www.appfolio.com/login-owner into the web address bar.
View Statements, Transactions, and Documents
Depending on what your property manager has published to your portal, you will see one or more of the following tabs: Statements, Contributions, Inspection Reports and Documents.
Statements: View or download published statements and reports. Packets are ordered by date with the most recent at the top and will be grouped under the owner of record. Click Download Packet to download the packet to your computer or mobile device.
Transactions: Make secure monetary contributions via credit/debit card or eCheck (ACH) to the property of your choice.
Documents: Any files your property manager has shared will be stored here. Click the name of the file to view it online, or click Download to save it to your computer.
Update Your Bank Account Information
Within the Online Portal, owners have the ability to update their own bank account information for online payments.
Log in to your Owner Portal using your email address and password.
2. Click your name or email address in the top-right corner and select Settings.
3. Then, click Bank Account Settings.
4. On this page, you can update or change your Routing Number, Account Number, and Account Type. When completed, check off the box to agree to the terms and finally, click Save Changes.
5. Your property manager will then receive an email notification letting them know you have updated your bank account settings.
If you are unable to edit your bank account information, please contact your property manager as this feature needs to be enabled by an admin on their AppFolio database. Learn more about how to submit a support request here.
Make a Contribution
If enabled, you can make secure monetary contributions via credit/debit card or eCheck (ACH) to the property of your choice.
Log into your Owner Portal and click Contributions.
Click the Transactions tab on the left-side menu of the portal and click Make a Contribution.
Select a property, enter an amount ($15,000 max), select a payment method, and click Continue. Transaction fees apply when paying online. You are notified of the fee amount before you submit the payment.
Enter the bank account or card details and click Continue.
Review your payment information and click Submit.
Note: The contribution and fee will be processed as separate transactions. The base contribution appears on your statement as a transaction from the management company and the fee will appear as a transaction from AppFolio.
You will receive an email notification if your payment was successfully submitted. Print or save the confirmation page or email for your records if necessary.
Are international numbers supported for Owner Portal 2FA?
Yes. Owners can select their country code from the dropdown of available countries.
Can Owner's use Google Voice to receive two-factor authentication (2FA) codes?
Yes! This is a great option for any owners who do not have a way to receive text messages or phone calls, but do not want to lose access to the Owner Portal. This is also a good option for owners whose country codes are not currently available in the dropdown of available countries.
I entered my email address and clicked Sign Up, but haven't received my activation email, what do I do?
Confirm you are using the correct email address and check your spam or junk mail folders. The email address you use to log in to your Owner Portal is the email address your property manager has on file for your record.
My reports are incorrect or not showing me the information I need, what do I do?
Please contact your property management company to discuss your reports.
I have multiple LLC's but only see reports for one company in my portal. What should I do?
Access to your Owner Portal is based upon your email address. As long as each record in your property manager's database has the same email address entered, information for all properties should be contained within one portal. Scroll down the page to see separate packets for each entity. If you still cannot find the correct packets, please contact your property manager.
Who do I contact with questions about my Owner Portal?
Please contact your property management company if you have any questions about the portal.
Why am I required to enable two-factor authentication?
Two-factor authentication is the industry standard for data protection and greatly improves the security of confidential information. This additional step helps us verify that the person signing in is authorized to do so.
Can I use an international phone number for two-factor authentication?
Yes. The country code needs to be included before the phone number. For example, +44 00000000000
I no longer have access to the phone I used for two-factor authentication