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Convenient and secure online payments with AppFolio Property Manager

Send and receive payments all on one online platform, with the controls and visibility you need to maximize cash flow and scale your business.

See how AppFolio’s robust online payments solutions can help save your team time and provide a better customer experience

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Create more efficient teams and happier customers with online payments

Handling your finances and accounting shouldn’t be a hassle. Online payments let you run your business with confidence. A fully automated platform increases your accuracy and significantly reduces error-prone, manual processes. Paying your vendors and owners can be done securely and accurately, and collecting online rent payments from residents makes everyone's lives easier.

An online payments platform should provide the controls and visibility you need to send and receive payments, and scale your business — all with a fully digital system. With all of your payments on one platform, you and your team can:

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Ways online payments can benefit 
your business

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Automation

Leverage end-to-end automation so you can do more with less, all on one platform.

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Reduce risk

Boost system accuracy with fewer steps to manually enter receipts.

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Efficiency

Make rent week easier with less trips to the bank, and more on-time payments.

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Secure

Use encrypted payments every time. Protect your business and customers with a more secure way of paying.

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Convenient

Provide an effortless experience for your residents where they can pay their rent from anywhere, on any device.

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Flexible

Reach more customers and better accommodate their preferences and needs with multiple payment options.

The state of online payments in the property management industry

As younger, tech-savvy consumers continue to enter the rental market, they expect technology to keep up with them. Providing this convenient, modern, and secure service to your customers builds a community of happier residents and homeowners that can easily pay rent or dues online, from anywhere.

In fact, according to a 2021 Zillow Consumer Housing Trends Report, 52% of renters shared that they typically pay their rent online, while 65% said that they would pay their rent online if it was offered.

It’s clear that they expect to easily pay their rent through an online portal from anywhere, on any device. They also expect to be able to use a variety of convenient online payment options — such as credit or debit cards, and electronic cash payments. These payments can be made quickly and securely, using bank-grade security to make sure their data is protected when making payments.

Additionally, having the ability to pay owners and vendors on time and accurately is just as important. With convenient payment options to help automate the manual process of accounts payable, an online payments platform frees you to spend less time and money on manual processes.

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8 benefits of online payments

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Why you should take advantage of 
online payments?

Online payments allow you to streamline manual processes, reduce human error, and provide a great experience to residents and vendors. By embracing technology, you are providing a service that is mutually beneficial to your residents and business.

Eliminate outdated, time-consuming processes and free your team to focus on providing higher levels of service to your customers.

How accounts receivable works

“AppFolio Online Payments is a central structural pillar to the operation of our company. Through their continuous innovation we have improved customer experience, reduced the use of paper, and improved the efficiency of our team.”

Darus Trutna
RPM Humboldt | 1,080+ Units

Essential online payment features in AppFolio Property Manager

Accounts Payable

Save your business time and money by streamlining your accounts payable:

Accounts Receivable

Build a community of happier residents and homeowners that can easily pay rent or dues online, from anywhere:

Accounting & Reporting

Our fully digital platform allows you to have instant visibility in your accounting and funds:

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How accounts payable works

“Sending payments in AppFolio is a highlight of our partnership. It allows me to quickly pay my clients, which would take me days or even weeks to do manually. Having the entire process integrated within a single platform saves my team and I countless hours.”

Kyle Crown
L.A. Property Management Group | 3,670+ Units

Frequently asked questions

Can I collect application fees using AppFolio Online Payments?

Yes. Appfolio’s end-to-end payment capabilities allows you to collect application fees from potential residents.

Where do my residents go to make payments?

Residents will pay rent or dues in the mobile friendly online portal where they’ll have the option to set up auto payments, view their lease and payment history, manage maintenance requests, and more.

What kind of online payment options does AppFolio have for residents?

AppFolio offers three convenient, flexible online payment options: eCheck (ACH), credit or debit card, and Electronic Cash Payments (a favorable alternative to cash or money orders).

What is the cost to me to collect rent through AppFolio Online

 AppFolio Online Payments is free to set up. Any costs associated with collecting rent are resident facing.

Can I pay management fees using AppFolio Online Payments?

Yes; AppFolio’s payables can be used to pay management fees directly.

Can AppFolio Online Payments handle distributions to my owners and vendors?

AppFolio can be used to seamlessly pay your owner and vendor distributions through our eCheck (ACH) product or through our automated check mailing service, Bill Pay.

Are AppFolio Online Payments more secure than paper checks?

Yes. Unlike paper checks, AppFolio Online Payments use encryption technology to encode bank account data, and tokenization to replace sensitive information (like an account number) with a ‘token’ that holds no value if compromised.

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