Provide stand-out service with modern, mobile tools

Meet your customers where they are by bringing your communication and service online. With AppFolio, you can streamline and simplify your customer service, while creating exceptional experiences for your renters and homeowners.

modern mobile tools

Your partner in innovative property
management technology

Amazing customer experiences,
where and when they need them

Online Portals

Online Portals

Empower residents with a one-stop-shop to access the information and tools they need. With convenience at their fingertips, supply residents with instant, on-demand access to their Online Portal to submit online requests, make payments, and more.
Benefits
  • Boost customer service with on-demand resident tools
  • Limit one-off phone calls and emails
  • Residents can stay connected from anywhere with the mobile app
Centralized Communication

Centralized Communication

With numerous communication options, easily and quickly contact residents via text, email, and even mail for community associations - all from within AppFolio. Communications are also stored in a system of record for easy retrieval.
Benefits
  • No need for integrations or add-ons to contact residents
  • Stay organized with communications stored for historical record
  • Save time by sending communications with AppFolio in a few easy clicks

“AppFolio is a central structural pillar to the operation
of our company and through their continuous innovation we have improved customer service, reduced the use of paper, and improved the ability for our team to communicate effectively”

Darus Trutna
President, Real Property Management
Online Payments

Online Payments

Build a community of happier renters and homeowners that can easily pay rent or dues online, from anywhere. With end-to-end payments automation on one platform, you can free up your team while getting paid quickly and securely.
Benefits
  • Leverage end to end automation, so you can do more with less
  • Provide effortless experiences for your renters and homeowners
  • Enable flexible and secure payments, every time
Shared Documents & Folders

Shared Documents & Folders

Quickly share important documents with residents directly through their Online Portal. Documents can be easily organized and unshared as needed to ensure your residents always have access to any information you’d like to share.
Benefits
  • Proactively answer common questions and surface important information
  • Keep properties and associations organized
  • Make it easy for residents to access critical information

One powerful platform for all your
Communication & Service needs

Online Portal for Renters

The online portal lets your residents pay rent or dues online, view and download their lease agreement, or even submit maintenance requests from anywhere in a safe and secure way.

Online Portal for Homeowners & Board Members

Open the lines of communication with robust online portals that serve as a one-stop-shop for homeowners and board members to complete tasks.

Online Portal for Vendors

Give vendors access to view work order details, upload invoices, add notes and photos, and mark their work as complete all within the fully mobile Vendor Portal in AppFolio.

Online Owner Portal

Keep owners happy with timely insights into performance and finances and quick access to important documents, work orders, and reports.

Text Communication

Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies.

Email Communication

Email residents individually or in bulk from AppFolio for quick and convenient communication.

Payment Plans

Track and account for deferred rent, association dues, and other charges with payment plans.

Shared Documents & Folders

Quickly share important documents with residents directly through their AppFolio Online Portal. Documents can be easily organized and unshared as needed.

Online Board Approvals

Board members can easily sign checks and approve invoices through their AppFolio Online Portal, ensuring that association business can move quickly.

Mailing Service

In just a few clicks, AppFolio’s end-to-end Mailing Service helps keep homeowners informed and streamlines your mailing process by bringing it all into AppFolio.

Architectural Reviews

Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.

Board Member Management

From online board approvals for voting on invoices and architectural requests, to shared documents and reports just for board members, empower your board with modern tools that make their job a breeze.

Tenant Insurance

Tenants have the option to either provide proof of renters insurance or to purchase renters insurance, offered by AppFolio Insurance Services, available through their tenant portal.

Surveys

Automatically send surveys to receive immediate feedback from residents and measure their satisfaction with your services over time.

Text Templates

Simplify and streamline your text communication process with text templates.

Mobile App

AppFolio’s Online Portal maximizes convenience with a mobile app, so your team can work from the field or at home, while your residents and vendors can access their tools and important information from anywhere.

Find your fit with our transparent pricing

No hidden fees. No overpaying for features you don’t need. With AppFolio’s transparent pricing plans, you’ll know exactly what you’re paying for and get exactly what you need.

Explore Pricing

See what AppFolio can
do for you

Your success is our passion. Whether it’s onboarding, support, or strategic advice, product
experts are on call to answer your questions.

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