Meet your customers where they are by bringing your communication and service online. With AppFolio, you can streamline and simplify your customer service, while creating exceptional experiences for your renters and homeowners.
Maintain operations and simplify your residents’ lives with Online Portals, accessible with a mobile app that works from anywhere.
Transform your customer service and reduce one-off inquiries by bringing all vital information and tools directly to your residents.
Instantly send texts and emails directly from the AppFolio platform to keep your residents always informed and your communication history centralized into a single source of truth.
The online portal lets your residents pay rent or dues online, view and download their lease agreement, or even submit maintenance requests from anywhere in a safe and secure way.
Open the lines of communication with robust online portals that serve as a one-stop-shop for homeowners and board members to complete tasks.
Give vendors access to view work order details, upload invoices, add notes and photos, and mark their work as complete all within the fully mobile Vendor Portal in AppFolio.
Keep owners happy with timely insights into performance and finances and quick access to important documents, work orders, and reports.
Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies.
Email residents individually or in bulk from AppFolio for quick and convenient communication.
Track and account for deferred rent, association dues, and other charges with payment plans.
Quickly share important documents with residents directly through their AppFolio Online Portal. Documents can be easily organized and unshared as needed.
Board members can easily sign checks and approve invoices through their AppFolio Online Portal, ensuring that association business can move quickly.
In just a few clicks, AppFolio’s end-to-end Mailing Service helps keep homeowners informed and streamlines your mailing process by bringing it all into AppFolio.
Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.
From online board approvals for voting on invoices and architectural requests, to shared documents and reports just for board members, empower your board with modern tools that make their job a breeze.
Tenants have the option to either provide proof of renters insurance or to purchase renters insurance, offered by AppFolio Insurance Services, available through their tenant portal.
Automatically send surveys to receive immediate feedback from residents and measure their satisfaction with your services over time.
Simplify and streamline your text communication process with text templates.
AppFolio’s Online Portal maximizes convenience with a mobile app, so your team can work from the field or at home, while your residents and vendors can access their tools and important information from anywhere.