SUCCESS SNAPSHOT
How Automation Influences Growth and Customer Satisfaction
CONCEPT PROPERTY MANAGEMENT
- HEADQUARTERSSalt Lake City, UT
- PORTFOLIOMultifamily Residential
- PREVIOUS SOLUTIONSpreadsheets
- YEAR ESTABLISHED1997
- UNITS MANAGED1,700+
- APM TIER
We’ve been able to streamline all of our workflows through AppFolio Property Manager PLUS so we can focus on what’s most important to us–our relationships with our owners and residents.
CARINA LYONS
Vice President, Concept Property
Management
Concept Property Management uses AppFolio Property Manager PLUS to streamline workflows throughout their business from payments and leasing to maintenance and reporting. Vice President Carina Lyons says she and her team check AppFolio every morning when they come into the office and every day before they leave— it’s the hub of their business.
Growth with AppFolio Property Manager PLUS:
ONLINE PAYMENT
90%TEXTS SENT THROUGH APPFOLIO
200,000+ONLINE
APPLICATIONS RECEIVED
UNIT GROWTH SINCE GOING LIVE WITH APPFOLIO
700+Challenge:Before using AppFolio Property Manager PLUS, Concept Property Management was overwhelmed by manual processes. The team relied on paper records, including checks and maintenance requests, which often led to loss and confusion. If a staff member was out of the office, entire workflows could be held up until they returned which caused their service to suffer.
Impact:Using AppFolio Property Manager PLUS has allowed Concept Property Management to elevate their resident experience by providing next-level customer service. By providing online services through their resident portals, Concept has streamlined both their maintenance and payments processes. They are able to respond to and resolve maintenance issues more quickly and have achieved 90% online portal adoption and payments with their residents. By automating these processes, they have empowered their team to focus more time on their clients and residents.