SUCCESS SNAPSHOT

How Automation Influences Growth and Customer Satisfaction

CONCEPT PROPERTY MANAGEMENT

  • HEADQUARTERS
    Salt Lake City, UT
  • PORTFOLIO
    Multifamily Residential
  • PREVIOUS SOLUTION
    Spreadsheets
  • YEAR ESTABLISHED
    1997
  • UNITS MANAGED
    1,700+
  • APM TIER
We’ve been able to streamline all of our workflows through AppFolio Property Manager PLUS so we can focus on what’s most important to us–our relationships with our owners and residents.
Headshot of Tony Curie, Director of Bear Property Management (an AppFolio Property Management Software customer).

CARINA LYONS
Vice President, Concept Property
Management

Concept Property Management uses AppFolio Property Manager PLUS to streamline workflows throughout their business from payments and leasing to maintenance and reporting. Vice President Carina Lyons says she and her team check AppFolio every morning when they come into the office and every day before they leave— it’s the hub of their business.

Growth with AppFolio Property Manager PLUS:

ONLINE PAYMENT

90%

TEXTS SENT THROUGH APPFOLIO

200,000+

ONLINE
APPLICATIONS RECEIVED

13,000+

UNIT GROWTH SINCE GOING LIVE WITH APPFOLIO

700+

Challenge:Before using AppFolio Property Manager PLUS, Concept Property Management was overwhelmed by manual processes. The team relied on paper records, including checks and maintenance requests, which often led to loss and confusion. If a staff member was out of the office, entire workflows could be held up until they returned which caused their service to suffer.

Impact:Using AppFolio Property Manager PLUS has allowed Concept Property Management to elevate their resident experience by providing next-level customer service. By providing online services through their resident portals, Concept has streamlined both their maintenance and payments processes. They are able to respond to and resolve maintenance issues more quickly and have achieved 90% online portal adoption and payments with their residents. By automating these processes, they have empowered their team to focus more time on their clients and residents.




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