SUCCESS SNAPSHOT

Streamline Accounting Operations with AppFolio

CONTINENTAL REAL ESTATE MANAGEMENT

  • HEADQUARTERS
    State College, PA
  • PORTFOLIO
    Community Associations; Single-Family & Multifamily Residential
  • PREVIOUS SOLUTION
    Property Boss
  • YEAR ESTABLISHED
    1986
With scalable, digital infrastructure, day-to-day operations have been greatly streamlined and enhanced with the adoption of AppFolio.
Headshot of Kristen Hanna, Digital Operations Manager of Continental Real Estate Management (an AppFolio Property Management Software customer).

KRISTEN HANNA
Digital Operations Manager,
Continental Real Estate
Management

Managing a single townhome, John Hanna started Continental Real Estate Management in State College, PA in 1986. What started as a 2-person operation has grown to serve the entire Centre Region of Pennsylvania, expanding to include management of more than 950 rental units and 90 condominium and homeowner associations.

Growth with AppFolio Property Manager PLUS:


DOORS MANAGED

3,000+

UNITS MANAGED

1,000+

TEXTS SENT/MONTH

1,700

ONLINE PAYMENTS

85%

Challenge:A little over a year ago, Continental’s team of 30 performed double-entry bookkeeping and manually kept records, customer data, and documentation on an in-house software that restricted user licenses, accommodating only one-quarter of office personnel.

Impact:Today, day-to-day operations at Continental have been greatly streamlined and enhanced now that all staff members are using AppFolio. Having not only a dedicated customer success manager, but also a host of easily reachable support systems, from web services to payments to value add-ons, has led to continuous improvement since their implementation.




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