SUCCESS SNAPSHOT
Providing Rapid and Personalized Service with AppFolio
SKYLINE PROPERTY MANAGEMENT, INC.
- HEADQUARTERSGolden, CO
- PORTFOLIOMultifamily Residential, Commercial
- PREVIOUS SOLUTIONRealPage
- YEAR ESTABLISHED1969
- APM TIER
AppFolio is beyond anything we've ever experienced. We tell everybody that for the price, the robust system, and the support, they should definitely go with AppFolio.
JENNIFER FISCHER
Director of Operations,
Skyline Property Management, Inc.
Family-owned Skyline Property Management, Inc. has been serving the Denver area for 50 years, partnering with AppFolio Property Manager since 2013. They manage 2,300 multifamily apartments and townhomes throughout Colorado.
Growth with AppFolio Property Manager PLUS:
UNITS MANAGED
2,300+ONLINE PAYMENTS
69%TEXTS SENT
THROUGH APPFOLIO
ONLINE MAINTENANCE REQUESTS
60,000+Challenge:Prior to using AppFolio Property Manager PLUS, manual tasks like collecting rent payments and fulfilling maintenance requests were taking up all of their team’s time. As a result, they had slower response times and difficulty providing a consistent level of customer service. Skyline Property Management isn’t alone. According to the 2019 Real Estate Industry Report for Residential Property Managers conducted by John Burns and AppFolio, 35% of property managers say the lack of automation and too many manual processes is slowing the growth of their businesses.
Impact:Since using AppFolio, Skyline Property Management has been able to streamline processes to provide faster and better customer service. Residents are now able to pay their rent, ask questions, and submit maintenance requests online — increasing transparency and residents’ confidence in knowing requests are going to the right person. AppFolio Property Manager PLUS has given their team more time to focus on creating an excellent customer experience and growing the business.