Resident Experience

Resident Onboarding Lift

To make life easier for residents, investors, and property managers alike, AppFolio has partnered with Second Nature to redefine the rental experience. Available to all AppFolio customers, a customizable Resident Benefits Package powered by Second Nature allows you to offer fully managed, high-value resident services directly in AppFolio.

Each package includes essential resident services — such as air filter delivery, credit building, pest control, and more — handpicked by you. Residents pay for these services as part of their lease, making it effortless for them to meet their responsibilities while enjoying discounted access to features that enhance their living experience.

Best of all, this helps your team save time, reduces operational overhead, and opens up a new revenue stream for your business.

Leasing

Zillow Applications

Did you know that 44% of all AppFolio guest cards come from Zillow? We’ve partnered with Zillow to help you turn Zillow leads into signed leases faster. Our new integrated application feature lets prospects access a mobile-friendly AppFolio application directly from Zillow and pre-populate fields with their saved information. This creates a seamless, modern experience that boosts completion rates.

Move-In Insights

In preparation for peak leasing season, we've improved the at-a-glance information you need to manage move-ins efficiently. Future move-ins will now remain visible on your dashboard until the move-in date, even after completing the move-in flow. 

This will help you maintain visibility of future move-ins and ensure that you can complete them ahead of the move-in date, enabling your residents to activate their portal earlier to fulfill pre-move-in tasks. 

From the move-ins dashboard widget, you can now view lease status, insurance coverage, outstanding balances, and more, giving you quick, actionable insights into the progress of your move-ins.

Affordable Housing

Convert Certification

Reduce busywork and minimize compliance risks with a more streamlined workflow between the TIC and HUD Certification. With Convert Certification, you can import the appropriate HUD Certification data into the TIC with just one click.