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Author: Megan Eales Monroe

Homeowners Reveal How Community Associations Can Improve Engagement and Satisfaction

We surveyed 715 homeowners living in community associations across the U.S. to find out why they value living in an…

9 Stats that Show the Property Management Customer Experience Gap Is Real

The 4th Industrial Revolution is here, and it comes with a massive change in the way people live, work, and…

How Will Rent Control Impact Property Management Companies in 2020?

Rent control is a controversial topic in the real estate world, since market changes in this area can have a…

AppFolio Recognized by Glassdoor as a Best Place to Work in 2020

Which comes first — happy employees, or happy customers? Of course, when your employees are passionate, enthusiastic, and driven, it’s…

What Property Managers Should Know About the Low Income Housing Tax Credit Program

With a national shortage of more than 7 million affordable rental homes for low-income families, there is a significant need…

New Research Reveals What Renters Want in 2020: 6 Trends to Watch

The demand for multifamily housing is expected to remain very strong heading into 2020 thanks to population growth, increasing challenges…

How to Respond to (and Prevent) Horrifying Online Property Management Reviews

It happens to even the best property managers — the occasional stinging online review. Sometimes, the resident is justified in…

A Bright Future for Community Association Management: An Interview with CAI President Cat Carmichael

More than 70 million residents live in community associations today, according to research by the Community Association Institute. And since…

7 Things We Learned at AppFolio’s 7th Annual Customer Conference

Each fall, hundreds of AppFolio users arrive in Santa Barbara, California for the Annual AppFolio Customer Conference. More than 800…

Are You Prepared to Navigate Holiday Decor Challenges in Your Community Associations?

As the weather cools and leaves begin to change color, festive holiday decorations will start to appear on the front…