Author: Megan Eales Monroe

Using Property Inspections to Boost NOI and Resident Satisfaction

Property inspections can be cumbersome and costly, but they’re vital for protecting the bottom line. Rather than seeing inspections as…

How Maintenance Makes or Breaks Your Resident Experience

Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also directly…

Why Customer Relationship Management is Essential for Marketing and Leasing

In our first episode of season 3 of The Top Floor podcast, we speak with two experts about the world…

Best of The Top Floor Season 2: Hiring, Retention, & Operational Efficiency

As we prepare to launch season three of The Top Floor podcast, we decided to revisit a few of our…

What Do Property Management Employees Really Want?

The foundation of the property management business is, of course, rooted in people. It takes a village of employees to…

A Tale of Two Types of Cities, Part 2: The Flight to the Sun Belt

Welcome to the second half of our two-part series that explores US cities to discover what’s happening on the ground….

Why Today’s Hiring & Retention Challenges Are Different

Staff recruitment and turnover have historically challenged the property management industry. Data from CEL & Associates, Inc. reports pre-pandemic turnover…

How Optimizing Maintenance Boosts NOI

When’s the last time you audited the maintenance processes – including inspections and procurement processes – at your property management…

Smarter Homes: Happier Residents & Smoother Operations

Smart home devices are growing in popularity all around, but recently, their incredible benefit to the property management industry has…

Establish a Single Source of Truth for Deeper Data Insights

Every day, your multifamily housing portfolio generates, collects, and analyzes incredible amounts of business data. From adjusting marketing efforts based…