Location: Springdale, AR
Portfolio: Mixed Portfolio of Single, Multifamily, and Commercial Properties
Elevation Real Estate and Management may be composed of a small team, but the work and level of service they provide to their residents is of great value. That’s why when they needed a more robust maintenance solution to support their properties throughout the Northwest, they turned to AppFolio Smart Maintenance. We sat down with Mike Fazio, Regional Manager, for a deep dive on how AppFolio Property Manager and the latest maintenance innovation allows them to continue providing the quality of service they’re known for and expand their reach.
Technicians save on troubleshooting monthly
Mike takes pride in being able to help not only his residents, but those he supervises and the Elevation team at-large. It was a no-brainer for them to implement a maintenance management tool with automation that saves everyone time and money.
Being no stranger to automation and AI, they also utilize Lisa the AI leasing assistant to provide personalized responses on their behalf to prospective residents. When asked what he would say to those concerned with using AI technology, he says, “Don’t be afraid. It has more functionality than one would normally perceive.”
“The reason why Smart Maintenance works so well for my team is because it takes the lead by doing a process of elimination on what could be the issue, leaving [the team] time to get straight to work right away.”
What powers Elevation day-to-day is the reassurance that they have a true technology partner, and not just another piece of software to add to their stack. Elevation makes the most of this partnership to simplify processes and eliminate inefficiencies so they have space for more in their business and can grow.
“AppFolio has allowed us to see a path forward; a path towards growth. Knowing that we have these tools and foundations in place, it’s allowed us to feel like we’re headed in the right direction. One of the potential opportunities for us to grow would double our size in units and spread us out throughout more of Arkansas and possibly even across state lines. A big area we’ve noticed in our maintenance flow is how much drive time our techs spend. Tools like Smart Maintenance have helped us work out the logistics in terms of which properties we’ll need to staff. If they don’t have to drive out to take care of something that Smart Maintenance is able to troubleshoot and handle, that’s a huge savings for us.”
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