While passion is one piece of the puzzle to success, building a highly efficient operation is another:
“Every week, we look at our delinquency dashboard to better understand what's going on. ‘Why is this property at this delinquency level versus this property?’ It brings questions to the surface so that we can dig in a little bit further. It creates healthy competition between property managers, and has elevated our collections and decreased our bad debt to a whole new level.”
"Our AppFolio websites include virtual tours so prospects can walk through the apartment and apply online. They go through the screening process and then they get the lease through their tenant portal and pay their deposit. Then the leasing agent contacts them about a move-in date. The automation around that process allows our leasing agents to focus on the prospects that prefer an in-person tour and provide them with a better experience.”
“With Lisa, our leasing agents are not bogged down by answering all these guest cards, all these leads, all these requests for tours. Lisa handles all of that. They love that they don't have to be answering the phone at night, because that's when people are looking for apartments. Lisa is able to text back right away and get those tours scheduled on the calendar, so the next day the leasing agent comes in and they’ve got a full calendar of tours.”
“Smart Maintenance monitors all work orders that come in, day or night, to see if it's an emergency, and help residents troubleshoot or decide any next steps. Then, the system contacts our preferred vendors. So ultimately, Smart Maintenance can take that work order and handle the situation without contacting anyone on our team. With the nationwide staffing shortage, it's extra support for those team members so they aren't working overtime every single week.”
The 2022 AppFolio Hiring and Retention survey report found that that employees who see a path to career advancement are significantly more satisfied in their roles than those who are not — the survey found that 69% of satisfied employees see opportunities for career growth, while just 27% of employees who are not satisfied see opportunities for career growth. So while regular performance reviews are one way to go about it, Enclave takes this idea to another level.
“Every single position has key performance indicators and different metrics we look at. And that's why AppFolio is great, because you can get that data really quickly, especially around leasing, property management, and maintenance positions.”
“I'm glad that AppFolio is able to create efficiencies through automation so that my team can have more time to talk and connect.”
See how Two Seas Property Management uses AppFolio Property Manager to automate back-office tasks and provide outstanding service.
Brian Hartsell saw an opportunity in the growing number of investment properties in Las Vegas. Find out how he has successfully scaled his business since switching to AppFolio Property Manager.
See how they increased operational efficiency across a mixed portfolio of properties to maximize profitability and deliver a better experience to owners, investors, and residents.
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