Elevate Your Communications and Customer Experience
With AppFolio's modern solutions and constant innovation, you can keep your associations informed and ensure that your residents are heard, without having to add additional staff.
Communicate effectively with homeowners and board members.
Instantly reach your residents via text and email.
Provide self-service experiences to reduce inquiries and provide instant customer service.
AppFolio helps me to better serve my homeowners because it streamlines our workflows and allows us to focus on the customer service side of things. We just love it.
Texting and emailing
Instantly Communicate with Your Homeowners and Board Members
Quickly and easily send texts and emails to your homeowners, board members, and vendors right from their contact record in AppFolio, and be immediately notified of replies. Additionally, you can send texts and emails in bulk to entire associations, so you can effortlessly share important documents and association information. All communications are also stored in a system of record for easy retrieval.
The ability to communicate through AppFolio, and track emails and text messages has greatly improved our communication to all residents.
Document Sharing
Share Association Documents to Keep Your Residents Informed
Quickly share important documents with board members and homeowners directly through their AppFolio Online Portal. In a few clicks, you can upload documents like CC&Rs, meeting minutes, and community directories for residents to access whenever they need them. In addition, documents can be easily organized and unshared as needed.
I'm Ready to Boost Communication With My Associations.
Get a Demo
Portals
Self-Service Options Put the Power in the Hands of Your Homeowners and Board Members
Open the lines of communication with robust online portals that homeowners and board members can use as a one-stop-shop to complete tasks and access information from anywhere. Homeowners can easily submit architectural and maintenance requests, approve board business, and communicate with management through in-app messaging. You can share documents and simple request forms, providing a seamless customer experience to residents, while saving your team time from one-off calls and emails.
Having everything in one place for the homeowners and board members makes it so much easier. They can access their monthly board packet, which has everything they need to see.
Mailing Service
Mailing As Easy as 1-2-3
Take advantage of our fully integrated, end-to-end AppFolio Mailing Service to help keep your residents informed. For community association managers who handle documents required to be sent via postal mail, AppFolio offers peace of mind that you're compliant without adding to your team's workload.
With AppFolio Mailing Service, you can:
- Send a variety of document types
- Send bulk or individual mail
- Stay informed of the whereabouts of your mail with statuses like in production, mailed, and processed for delivery
- Reduce returned mail by selecting USPS verified addresses
- Achieve operational efficiencies by avoiding manual mail work or multiple software solutions
Select the document of choice.
Preview and approve your mail.
Send your mail with the click of a button.
This is a simple and easy process, basically what I already do, but without running my own printer and envelopes.
5 Ways Tech Streamlines Communication
Consistent, instant communication is critical to keeping your associations informed and connected. See how digital tools can streamline communications and free up your team to focus on your business.
Download your guide