Customer care
at AppFolio
at AppFolio
In order for your business to thrive, you need a technology partner who is committed to your success. Questions always come up, and that’s why your team needs to be equipped with the right tools to support your day-to-day operations, quickly remove roadblocks, and reach your goals, so you can have more time to focus on what matters to you.
How we support you before, during, and
long after implementation
long after implementation
Easy transition
Easy transition
Early success
Early success
Effortless help
Effortless help
Consistent excellence
Consistent excellence
Service that speaks for itself
Many ways to find the support you need
Knowledge Base
The Knowledge Base provides a wide variety of product support content you can access on-demand, from detailed how-to articles and online training to a community forum where you can interact with your peers. This is your first stop on the quest for answers.
Highlights:
Live chat
Live chat lets you talk to an AppFolio product expert to troubleshoot urgent issues. Each support case is given its own customer care representative until it’s resolved, ensuring a seamless experience from start to finish.
Highlights:
Scheduled call
Your issue may be too complex to be resolved through the Knowledge Base or live chat — in this case, you can schedule a follow-up call with the customer care representative you’re chatting with. They will collect critical information about your case and promptly set up time to work through your issue over the phone.
Highlights:
Already an AppFolio customer?
We're here to help.
Have a question? Want more resources? Log in to your database and go to the Knowledge Base for assistance.
Log In“We build trusted, lifetime partnerships through consistently personalized, effortless, and joyful service experiences that inspire our customers and their communities to win.”
Customer success stories
“AppFolio has listened to our recommendations, and actually implemented some of them. It's nice being able to have that lifeline on the inside.”
Josh Wilson
JW Property Services
330+ units
“The training in AppFolio is great. We have our new hires immediately watch all of the how-to videos. They are able to get up and running quickly.”
Kevin Bishop
RCP Community Management
28+ associations
“We have a strong relationship with AppFolio. If our team needs help they can utilize the support tools like the live chat and the Help Center.”
Need guidance in your search for the right technology partner?
Check out these content resources for insights and advice on how to find the right solution for your business.
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Partner with us for long-term
success
success
If this sounds like the kind of support experience you’re looking for, then we’d love to connect and
to show you how an AppFolio Property Manager partnership can benefit your business. Sign up for a customized demo today.