Author: Megan Eales Monroe

Why Customer Relationship Management is Essential for Marketing and Leasing

In our first episode of season 3 of The Top Floor podcast, we speak with two experts about the world…

Best of The Top Floor Season 2: Hiring, Retention, & Operational Efficiency

As we prepare to launch season three of The Top Floor podcast, we decided to revisit a few of our…

What Do Property Management Employees Really Want?

The foundation of the property management business is, of course, rooted in people. It takes a village of employees to…

A Tale of Two Types of Cities, Part 2: The Flight to the Sun Belt

Welcome to the second half of our two-part series that explores US cities to discover what’s happening on the ground….

Why Today’s Hiring & Retention Challenges Are Different

Staff recruitment and turnover have historically challenged the property management industry. Data from CEL & Associates, Inc. reports pre-pandemic turnover…

How Optimizing Maintenance Boosts NOI

When’s the last time you audited the maintenance processes – including inspections and procurement processes – at your property management…

Smarter Homes: Happier Residents & Smoother Operations

Smart home devices are growing in popularity all around, but recently, their incredible benefit to the property management industry has…

The Future of Leadership Is Human-Centered

We’ve recently witnessed industry-wide changes that point towards a new way of working that demands a more human-centered approach to…

Data-Driven Property Management: Using Insights to Boost Productivity

Even at a time when companies generate more data than ever, many property management companies struggle to access the data…

The Future of Leasing: Throwing Out the Rulebook

So, what’s the best way to excel at virtual leasing? On this episode of The Top Floor, Lisa Trosien (The…