Chelsea Busnardo
Owner and Founder, Do Good Property ManagementEstablished: 2012
Location: Boise, ID
Why AppFolio: \ Since day one, Chelsea knew she'd need a solution that could scale with her vision and give her time back to focus on more meaningful work.
Multifamily, Single-family
Units managed
204+
Customer since
2016
A passion for people and property management
“I started Do Good Property Management because I wanted to spend more time with my kids while helping people. We're called Do Good Property Management because we're trying to do more than just manage properties; we have created a nonprofit that we donate 5% of our proceeds to called Tomorrow's Adventure Foundation. We’re dedicated to making people have better tomorrows.” — Chelsea Busnardo, Owner and Founder, Do Good Property Management
A solution with room to grow
“I chose AppFolio from day one of my company because I wanted software that I could grow into. I never wanted to outgrow my software. AppFolio was rare in that it was accounting-based software and had everything I needed on one platform. But bigger than that, it was so user-friendly and 100% mobile — you could really get work done from anywhere.” — Chelsea Busnardo, Owner and Founder, Do Good Property Management
“AppFolio helps me cut through the noise and simplify my processes so I can focus on what the real problems are.”
Human connection strengthened by communication
Clear communication is everything in property management. With AppFolio, Chelsea and her team can stay connected to not only their renters but their owners and vendors. Rather than having to return phone calls or knock on doors, they can quickly and efficiently keep everyone informed through mobile communication tools. Chelsea shares:
“We rely on the communication features in AppFolio probably the most. The built-in text messaging and emailing capabilities make it incredibly easy to communicate with our residents. We can also communicate with our owners and our vendors all through the software. And more than that, we have a record of the communication. That might not sound like a big deal, but if things ever get hairy, it turns out it's a very big deal to have a record of all your communication.”
Explore Our Communication ToolsBusiness critical workflows, optimized
“One of the main workflows AppFolio has saved me time on is accounting, hands down. I would've spent three days getting all of our tax documents together for my accountant, and now I can just print a report and everything is all ready. It has also optimized the process of collecting vendor W-9s and insurance. It is a lot of work to get that stuff together if it's not all in one centralized location. AppFolio gives me the opportunity to attach their W-9s to their profiles, which is a major time-saver. It’s designed for property managers.”
Putting renters and owners first
“Our residents always tell us how much they like that they can submit maintenance requests. It’s so easy. They can do everything on their phone — all they have to do is take a picture or video of what the problem is and then it automatically goes into our queue so we can get the problem solved quickly. It’s huge because we can update the status on AppFolio and it notifies the resident and the owner at the same time.”
In addition to keeping residents happy, AppFolio helps Chelsea and her team better serve their owners with a single system of record that they can access 24/7. Chelsea shares:
“Our owners really appreciate the owner portal. We have the capability to save all of their statements and all of their tax paperwork. They have one centralized location where they can go in and get anything that they need. It’s great for maintaining transparency and building trust.”
Chelsea started Do Good Property Management with one mission: to bring more good to the world. Whether that be through supporting local charities or mentoring her team on how to make smarter decisions in real estate investment. AppFolio gives her mobility and time back to focus on what gives her purpose.
“Having software that saves me time and is flexible with my location makes a big difference. I have more space to be a better mom, to help those in need, and to coach my team so they can be confident inside and outside of work.” — Chelsea Busnardo, Owner and Founder, Do Good Property Management
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